Travel has become more popular than ever, leading airlines to overbook flights and sometimes leave passengers stranded. But did you know under EC261/2004 regulation, you may be entitled to compensation for this inconvenience? Many companies can help you claim this compensation, but not all of them deliver on their promises. That’s why we’ve done the hard work for you. We’ve researched and reviewed numerous services to bring you the top 10 best overbooked flight compensation companies, ranked not by their ad spend, but their genuine commitment to helping customers. So, stay tuned and read on to find out which companies can truly be your ally in these situations.
Our Top 3 Overbooked Flight Compensation Companies of 2023
- Skycop: Best Overall
- AirHelp: Most Popular
- ClaimCompass: Best Value
- Flight-Delayed.co.uk: Easiest to Use
- Refundmore: Most Reliable
- ClaimFlights: Best for Frequent Users
- Flightright: Most Versatile
- FairPlane: Best for Customer Service
- FlightClaimEU: Best Usability
- AirAdvisor: Smoothest Interface
Overall, Skycop provides a lot of information and a streamlined process for getting compensation from airlines. They pride themselves on getting people the money that they are owed, and their customer service and amount of people that they have successfully served provides a tangible reflection of this passion. Skycop has a very informative and secure website that explains the process and what it may entail very well. Their staff and willing to work through several months of claims and negotiations to get results, and past customers say they do this patiently and graciously. Skycop provides all the information you need to decide if you want to use their company to claim compensation from airlines. They have low commissions, but they put plenty of time and effort into the process that would otherwise take months of further disruption to your life and schedule. They make it worth it to open a claim and begin the process to see if you can get anything back your disrupted travel experience.
AirHelp claims to be the leading travel compensation site for airline cancellations, delays, and overbooking. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Their compensation amounts are higher than other airline compensation sites while maintaining the industry standard 35% success fee, which is completely risk free. It’s clear that the team members at AirHelp are knowledgeable, and on their “About Us” page, potential customers can see and learn a bit about who will be managing their claim. With such a soundtrack record, AirHelp will deliver exceptional service and provide the most compensation possible, all while customers sit back and let the team take all of the time out of the claim process. Also, when airlines deal with individual customer claims, they are less likely to compensate on time and are more willing to let the issue go to court. However, when they are repeatedly dealing with a renowned airline compensation firm, such as AirHelp, airlines will be more willing to compensate quickly.
ClaimCompass is a professional and efficient company in the business of flight compensation. They are very highly reviewed on their website and generally applauded for being efficient, communicative, and overall an easy and effective service. Sometimes people are skeptical of the process of flight compensation, but ClaimCompass makes it easy to feel like you are getting the money you deserve with little hassle or headache.
ClaimCompass is responsive and will work as quickly as possible to get the claim and compensation taken care of. Some reviewers mention receiving compensation in as little as two weeks. While each case is highly variable, ClaimCompass seems to have a faster turnaround time than other companies. In addition, they are available to interact with customers in many languages, so they can offer their services to a large percentage of the people who are flying within the European Union under these regulations.
Overall, ClaimCompass works efficiently on behalf of the passenger and has staff with immense knowledge of the airline industry and regulations. They provide plenty of information, including ratings on each airline’s flight compensation tendencies, so the customer has a good idea of what they are getting into. Furthermore, the more claims they can win, the more money they will make, so they are pretty motivated to bring you the money you deserve to compensate for a bad flight experience in the European Union.
Overall, Flight-Delayed is a good choice of airline compensation sites. They do not have the highest volume, but that may mean more meaningful interaction with team members. Their high reviews and near-perfect success rate speak for their professionalism. And at the least, their website is a good resource for learning about what rights customers have in cases of egregious airline conduct. As usual, you can count on Flight-Delayed to not waste your money because they only take 29% of what the airline agrees to compensate, making each claim valuable to them. Reliability is by far their most vital asset. Unfortunately, flight cancellations and delays happen frequently, so having a good airline compensation team is important. And while it can be challenging to choose an airline compensation provider when there are so many, Flight-Delayed will offer each of its customers reliability and experience. If you can look past the lack of telephone correspondence and trust that Flight-Delayed will do all they can to win your compensation, then when you submit your claim through the team at Flight-Delayed, you can sit back and know that sometime within the next year, your money will be rolling in.
Refundmore.com has more than 25 legal experts on their team who specialize in European air passenger law, working directly with the airline to help you get compensation for delayed, cancelled, or overbooked flights, as well as lost luggage, missed connections, and additional expenses. Their website is easy to use, with only three steps from start to finish. First, you enter your information to see if you are entitled to compensation, open a case if you are, then wait for your payment.
Refundmore.com charges a commission for each case they win, with a maximum fee of 30 percent, depending on the case’s complexity. If your case goes to trial, they will charge an additional 15 percent fee. You do not have to pay if you do not win your claim against the airline, so it’s in Refundmore.com best interest to deliver the best service possible.
Refundmore.com has more with 2,300 reviews on TrustPilot with an average rating of 4.8/5 stars. Customers report being happy with the support they received. They shared they avoided all the hassle by partnering with Refundmore.com while winning their case.
Overall, ClaimFlights looks like an exceptional compensation service. They fight on behalf of their clients based on European laws to get the compensation their customers deserve. They service an excellent seventy nine airlines and forty airports across three continents. This global reach is a plus for any potential clients because it offers a vast number of both airlines and airports that could be covered under their claim. While their global reach goes as far as North American and Asian companies, the only problem is that claims can only be made on claims that either took off or landed in a European Union country. In addition, they do not speak all the different languages of the countries they service, so if the customer does not speak another language, such as English or German, it will be hard for them to use the service. They have an almost 100% success rate and work on a “No Win, No Fee” basis with no hidden costs, which means it is free to use if you do not receive any compensation. They have 9.7 out of 10 stars on TrustPilot. ClaimFlights is a good option for customers seeking compensation from a much wider travel area than just within the UK or significant European countries.
FlightRight is a successful company that fights for travelers who have lost money, time, and peace of mind due to problems with air travel. These problems could be as simple as a delay of over three hours to as large as a flight cancelation or overbooking. Any one of these experiences can waste a lot of traveler’s time and lead to other missed flights, reservations, or important events they are trying to get to. Flightright fights on behalf of the customers to get these funds back. They have a 99% success rate in fighting the airlines on behalf of the clients, with the possibility of fighting these claims up to six years after the traveler’s flight. They have excellent reviews from notable sources such as the Wall Street Journal, NBC News, the Boston Globe, and the Daily Telegraph, as well as many satisfied customers. They also work on behalf of their customers with a large selection of airlines and airports as long as the flight either took off or landed within a country in the European Union. The span of FlightRight’s reach in the airline world gives the opportunity to many customers to receive the compensations they deserve without having to fight the airlines themselves.
With its dedicated lawyers, researchers, and experts, FairPlane gives you the best chance of success when it comes to your airline compensation claim. They are able to do this thanks to their ability to compile data on flight plans, weather data, and other necessary things to help with your claim. They claim to have a near perfect success guarantee which aligns with the overwhelmingly positive response.
Their website is user friendly and spells everything out in easy to understand terms. It tells you how much you are paying, how long it takes, and any caveats you need to take not of. While this branch is only located in the United Kingdom, the FairPlane company covers many European airlines and countries.
FairPlane also stays with the client every single step of the way, making sure they are informed of their claim status, as well as making the process easier in every way. They contact the airline directly and work with them and the law to get the best result possible. They have only been in the game a few years, but they have proved that they have the know-how, the resources, and the support of others to help clients get the compensation for the delayed flight and cancellation they are owed. It may take a little while to get your claim settled, but they will do whatever is necessary to get it to you, and you will only be charged if your claim is
Since FlightClaimEU is a part of CCN Aviation, they have access to resources that other flight compensation companies may not. They have their own supply of legal counsel and lawyers who can help you receive any compensation you may be owed due to a delayed or cancelled flight. Through their claims process, they make sure to be thorough and provide any necessary information that may help you receive compensation.
Not only do they deal with delayed and canceled flight claims, but FlightClaimEU also has a baggage claim service and a tax claim service. Through these, you can earn extra compensation by declaring any baggage or luggage lost during a flight as well as using unused tickets due to a delayed or cancelled flight for a tax break.
The claims resolution time for FlightClaimEU is a little faster than other places, which gets you any possible compensation more quickly, and they will only charge you if they win the claims. That being said, they do not guarantee that you will receive any compensation, but due to their positive reviews of handling claims, it is likely that if you are owed by the airlines, you will get compensated.
Their website is easy to use and provides answers to any questions you may have, including how to file a claim and the steps it takes to process it. They also provide extra information about all their services. FlightClaimEU differentiates itself thanks to the additional services and extra efforts they take to give you any compensation you may be owed.
AirAdvisor is a standard airline compensation provider. They’ve helped over a thousand clients receive compensation for flight delays and cancellations issues. Their website is easy to navigate, and their FAQ answers seem concise and informative. Their success fee is nothing lofty but rather an industry standard 25%, taken after the case is won. With a success rate of 98%, most clients can feel assured that by choosing AirAdvisor they will almost certainly receive some amount of compensation. Since compensation ranges EUR 250-600, potential clients can quickly calculate how much AirAdvisor will compensate them. Although wait times for compensation can seem lengthy, being between roughly 2 months to a year, this is mainly due to the laws around when compensation must be dulled out by airlines and less to do with the AirAdvisor team. While it would be nice for AirAdvisor to expand their scope of customers to include more EU languages, the five they offer are still inclusive compared to other airline compensation companies. Overall, choosing AirAdvisor would be a wise choice for anyone looking for an average sized payout at very little risk of losing their case.
Other Companies Taken Into Consideration
In our extensive research to bring our customers the companies we thought were the very best, we also looked at many other companies that didn’t quite make the cut. Since we reviewed a number of companies, many were close to these that we selected as our Top 10 but just weren’t close enough to make a list. These were still good companies, but they fell down in one area or another when compared to the companies we chose to be our top ten. For example, these companies many not have spoken as many languages as the others, has as wide of a jurisdiction, or had a larger fee than the others.
Claimair.com is a flight compensation company based in Prague, Czech Republic. They use global legal frameworks signed by more than 100 countries to guide their work. As long as your delay occurred in the EU – even if it’s not an EU-based airline – you are eligible for compensation.
Filling out their form takes just two minutes. Simply enter your information, including personal details and flight information. Claimair.com will contact you if your case is accepted and begin negotiations with the airline on your behalf. If needed, they will take your case to court, and you only pay if they win.
Claimair.com takes a 25 percent commission on all cases. Most customers receive their compensation within 13 weeks, though some can take longer depending on the complexity of your case. Claimair.com keeps you informed as updates are available, and with a 90% success rate, the odds are in your favor to receive a settlement.
Claimair.com has a 4.2 rating on TrustPilot, with more than 144 customers raving about the great service. They were pleased with the high level of customer service and quick resolution, helping get them the money they are entitled to.
BottOnline is a compensation company that fights to earn many different types of compensation for their customers. These compensations can come as a result of cycling accident claims, car accident claims, holiday claims, bounty data breach claims, and consumer claims, in addition to their flight compensation claim section. They work fast and hard for their customers. They boast that 50% of their claims are completed within 30 days, and if they have not heard from airline companies within 30 days, they issue court proceedings on behalf of their customers. Their website does not offer a live chat option, but it is very easy to navigate, provides a wealth of information for the customer, and is mobile friendly.
BottOnline provides a flat rate chart, so their customers know just how much they will be paying for BottOnline services which end up being 25% commission plus VAT plus an additional administration fee of 23 Euros. They have average reviews on TrustPilot but are rated 4.7 out of 5 stars on Feefo based on over 8000 reviews. In addition, BottOnline can fight claims on behalf of their customers on any flight that either landed in or departed from an airport that was located within the EU. Overall, although they only speak English which limits the number of customers they can help, they seem like a strong, reputable company that fights hard for their customers and provides a wealth of speedy services.
Pick the Best Overbooked Flight Compensation Company and Get up to 600€!
Our list of the best overbooked flight compensation providers was extensively researched in order to find the companies we believe bring the best services to our customers. In order to determine this, we researched many factors, including the languages they speak, the cost of their services, where the company is located, what countries the company serves, what actual customers think about the service they received, and more. We used these categories to compare the companies with each other and narrow the list down to those we felt provided the very best quality service to our customers.
- Cost/Fee: It is important that our customers know just how much they are going to spend to receive their compensation. When they have experienced an overbooked flight, customers want to get the most compensation they can. This is why we carefully reviewed each company to determine the cost of each, including any fees they may charge in addition to the percentage of the compensation they take for the completion of their services.
- Languages Spoken: It is important to us that our customers know what languages the various companies speak. In the European Union, there are many countries represented with many different languages spoken. This means that it is important to know what languages each company speaks so they can choose the company that could actually meet their needs. The companies that spoke the most languages were ranked highest on our list.
- Customer Reviews: We carefully reviewed what actual customers had to say about their experiences with the various companies. This was an important part of our review process because we wanted to know what the actual experience of the company was. These reviews also helped us determine important details like their average compensation time, how available they are to the customers, and if they would use the company again.
- Average Compensation Time: This was a very important category for us. Many companies claim to complete their customers’ claims very quickly but don’t always follow through with these claims. It is important to us that our customers know the companies that do follow through with these claims and know just how long they will be waiting to receive the compensation they deserve.
- Other Resources Companies Offer: While we reviewed each company, we spent extensive time on their website, looking at the other resources they provide. The companies that provided more for our customers than just their simple overbooking compensation claim were ranked higher than the others. This could be something like a blog or a section on passenger rights that can educate our customers.
Frequently Asked Questions
What is the best overbooked flight compensation company?
When your flight is overbooked, you may be entitled to compensation from the airline. But how do you know if you’re getting the best deal possible?
There are a few things to look for when choosing an overbooked flight compensation company. First, make sure they have a good reputation. You can check online reviews to get an idea of what others have thought of their services.
Also, be sure to compare prices. Not all companies charge the same amount for their services, so it’s important to shop around. Finally, make sure the company you choose is licensed and insured. This will help protect you in case something goes wrong.
When can you get overbooked flight compensation?
In order to be eligible for this compensation, you must have a confirmed reservation and have checked in on time. You may also be required to show proof of ticket purchase, such as a boarding pass or e-ticket confirmation. If you are unable to provide this documentation, the airline may deny your claim.
If you believe you are entitled to overbooked flight compensation, contact the airline immediately. Airlines are required to respond to complaints within 30 days, and must provide a refund or other compensation if your claim is found to be valid.
Is overbooked flight compensation worth it?
It is worth the effort to try and get compensated. As per EU 261 claim, a passenger filing for an overbooked flight compensation claim is entitled to receive between 250 and 600 EUR.
How to claim overbooked flight compensation?
When it comes to claiming overbooked flight compensation, going through the airline directly is usually the easiest option. You can usually find a form on the airline’s website that you can fill out and submit. Make sure to include all of your relevant information, such as your booking reference number, the date of your flight, and your contact information.
If you decide to go through a flight compensation company, they will usually take a percentage of your compensation in return for handling the claim. This can be a good option if you don’t feel comfortable dealing with the airline directly, or if you think the airline is going to give you a hard time.
Calculate Your Overbooked Flight Compensation
More and more travelers are experiencing the unfortunate effects of airline greed. As airlines try to keep up with the demands of air travel by overbooking their flights and gambling on the fact that some won’t show up, leaving room for those who do, many travelers are not being allowed on airlines and having to wait for another flight. This is not only inconvenient to travelers, but can end up costing them more in unexpected food costs, unexpected lodging if they have to stay overnight, and the risk of missing work or the event they are traveling for.
Thankfully, in 2004, the EC ruled on Regulation 261/2004, which protects travelers against various airline practices, including overbooking. Since then, many companies have taken on the job of going to bat for these customers and fighting the airline for them. It can be difficult for travelers who have experienced this unfortunate experience to know just what company to turn to for help when so many offer them the same promises. This is why we took it upon ourselves to do extensive research and to provide our customers with a list of the best overbooked flight compensation companies. These companies were chosen for our list because they performed well in many categories that we felt were important to our customers.
While we believe that these companies stood up the best in each of these categories, we know that each situation is unique and may not be the best for every situation. In addition, we know that people may have different experiences with each company that may be different than the information we provide on this list. While we believe we are presenting the best companies to our customers, the statistics and customer reviews presented in this list are not a guarantee as each person will have their own experience based on each unique case.
About an Author
Scott Welsch is a London-based attorney. He specializes in travel law, and he wants to educate people on their rights as European travelers. Many flight compensation companies try to entice their customers with promises of speedy service, success rates, and money they have successfully returned. These look like the best options to the untrained eye and the frazzled traveler sitting on an airport floor. Our mission here is to keep the comparison list up to date, allowing you to work with the exceptional companies only that live up to their shiny promises.