If you faced any delays or cancellations while flying on easyJet, you might be entitled to receive compensation under EC 261. This powerful regulation helps protect passenger rights and hold airlines accountable for delays that shouldn’t happen. Here’s all you need to know to claim your compensation against easyJet.
What are Your Passengers Rights with EasyJet?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
EasyJet Refund Policy
If your flight is delayed or cancelled while flying with EasyJet, you may be able to get a full or partial refund. Contact their customer service team at the airport or on the phone to discuss options depending on your circumstances.
Once you settle your refund, you can still file a claim under EC 261. This holds airlines accountable for avoidable issues, so if the airline was at fault for your delay or cancellation, you could be eligible for up to €600. You have to meet the requirements for a claim to get compensated on top of your refund with EasyJet.
Recently Disrupted EasyJet Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Easy Jet
EasyJet is a popular budget airline helping you get to your final destination at a fraction of the cost of traditional airlines. Headquartered in Geneva, Switzerland, it is one of Europe’s leading airlines. They have more than 600 flights throughout Europe and the Middle East. While it’s a Swiss-based airline, the main hub is conveniently based out of London’s Gatwick Airport.
EasyJet recently received industry recognition for being the best short-haul airline, the best sustainable initiative, and the best low-cost airline. They strive to offer high-quality service at an affordable price point, serving millions of customers each year from across the world.
Easy Jet Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
Easy Jet is required by law to compensate you when you face delays or cancelations while flying with them, granted you meet the criteria outlined above. If so, you’ll need to file a claim, and the sooner, the better. There are limitations that could impact your ability to claim financial compensation in you’re outside that statute of limitations. This page was updated on June 2023.