If you face a delay or cancelation when you’re flying on Emirates Airlines in Europe, the first thing you want to do is – after arranging alternate transport if necessary – to learn the cause of the issue. If it’s under their control, you could be eligible for up to €600 in additional compensation.
What are Your Passengers Rights with Emirates Airline?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Emirates Airline Refund Policy
When you are flying with Emirates Airline, you can qualify for compensation under EC 261. This regulation helps protect passengers from avoidable issues, holding the airline accountable for things within their control. Depending on the issue, you could receive up to €600.
This €600 is in addition to a refund from Emirates Airline if you desire one. You are not required to continue the flight if the issue makes your trip no longer needed or you have to seek alternative accommodations to get to your destination. You can request both a full or partial refund and compensation under EC 261 for your inconvenience.
Recently Disrupted Emirates Airline Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Emirates Airline
Emirates Airlines is the largest international airline in the world, the world’s fourth largest airline by scheduled revenue and passenger kilometers flown, and the second largest airline in terms of freight ton kilometers flown. It’s the largest airline in the Middle East, flying to 158 destinations across 85 countries – touching all of the six inhabited continents through its fleet of 253 aircrafts.
Headquartered in Garhoud, Dubai, United Arab Emirates, Emirates Airlines is one of two flagship carriers of the United Arab Emirates, and their main hub is in the Dubai International Airpot. They have several subsidies and codesharing agreements to connect passengers.
Emirates Airline Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
When you travel in the EU, you’re covered under EC 261, including when flying on Emirates Airlines. You have rights if your delay or cancelation is under the airline’s control. Among the right to care, you can also claim up to €600 in additional compensation, depending on the flight length. This page was updated on June 2023.