Flying with Qatar Airlines is great until you face a cancelation or delay. Then you’re left scrambling to get the next available flight and wondering when you’ll reach your final destination. Thankfully, if this happens, you have rights under EC 261, including compensation up to €600. Here’s all you need to know.
What are Your Passengers Rights with Qatar Airways?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Qatar Airways Refund Policy
Passengers are eligible for a refund if their trip is disrupted through no fault of their own when traveling on Qatar Airways. You are not required to continue your trip if the delay is significant enough that your trip is no longer needed, and the amount of which you will receive depends on the leg of your trip and more.
Additionally, you can also claim compensation under EC 261. You can receive up to €600 from Qatar Airways if your flight was delayed over 2 hours or cancelled within 14 days of your original departure date. You can receive both a refund and compensation.
Recently Disrupted Qatar Airways Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Qatar Airways
Qatar Airways is one of the youngest global airlines that serves all six inhabited continents, so you can truly travel the world when you fly. Headquartered in Qatar Airways Towers in Doha, Qatar, they also have a hub in Hamad International Airport to help them serve more than 173 destinations worldwide.
Qatar Airways is the state-owned flagship carrier of Qatar. They have more than 230 aircrafts in their fleet and are part of the Oneworld alliance – the first Persian Gulf carrier to be part of the three major airline alliances. Millions of customers trust Qatar Airways to be their airline of choice.
Qatar Airways Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
When you’re traveling by air and face a flight delay or cancelation, you have rights under EC 261 – and that includes when you are flying with Qatar Airlines. Depending on the qualifying circumstances, you could be eligible for up to €600, but it’s up to you to file a claim. This page was updated on June 2023.