Flying on TUI is a great way to get to your final destination; however, sometimes, our travels don’t go according to plan. If your flight is cancelled or delayed, you may be eligible for compensation under EC 261. As long as it’s in the airline’s control, you could receive up to €600 (£520).

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What are Your Passengers Rights with TUI?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250 (£220)
  • Flights between 1,500 and 3,500 km: €400 (£350)
  • Flights over 3,500 km: €600 (£520)
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250 (£220)
  • Flights between 1,500 and 3,500 km: €400 (£350)
  • Flights over 3,500 km: €600 (£520)

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

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What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 (£520) in compensation.


  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 (£520) in compensation.

TUI Refund Policy

If your TUI flight is delayed or cancelled, you may be eligible for a refund and financial compensation under EC 261. First, TUI will likely attempt to rebook you on a similar flight. If the changes to your trip are minimal, you will not be eligible for a refund or compensation.

If your flight is delayed and you arrive at your final destination at least 3 hours late, then you are eligible for compensation. This also applies if your flight was cancelled 14 days or less before your departure. In both these cases, you may be eligible for a refund from TUI and compensation under EC261.

Recently Disrupted TUI Flights

Date Airline (Flight number) Route Status Your compensation

About TUI

TUI is a British charter airline that was founded more than 60 years ago, though it’s been operating in its current form since 2017. The 64 planes in its fleet serve 96 destinations throughout the world, including the Mediterranean, Caribbean, and Europe. As the world’s largest charter airline, it carries more than 11 million passengers each year.

TUI is also the fourth-largest UK airline by passengers carried and the world’s 10th largest airline by the number of route pairings it serves. Passengers can rest assured when they travel on TUI that they will arrive at their destination in style.

TUI Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Disruption in your flight doesn’t have to be the end of the world. Work with the airline for alternative accommodations, and when you get home, be sure to file a claim with EC 261. This powerful law holds airlines accountable for their delays, compensating you for your troubles that occurred as a result. This page was updated in 2023.

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