If you faced a delay or cancellation when flying with TUI, you could be entitled to additional compensation. It’s not immediate, so here’s all you need to know about how to get compensation when you’re flying with TUI.

How Long Will It Take to Receive My TUI Compensation?

If your flight was delayed or cancelled or if you were involuntarily denied boarding, then you could be eligible for additional compensation under EC 261. TUI strives to process each claim with 14 days of its original submission, though this time could be longer during the busy periods.

If your claim is accepted, you will receive a bank link that you can use to submit your preferred method of payment. You have to fill this out in order to receive your compensation. If you partnered with a flight compensation company, then their fee will come off the top of your winnings.

How Much Will I Receive?

If your claim is accepted, the amount you receive will vary.

  • Flights 1,500 km or less: €250
  • Flights more than 1,500 within the EU: €400
  • Flights between 1,500 and 3,500 km not within the EU: €400
  • Flights more than 3,500 km: €600

It’s not just the flight length that matters. Flight compensation under EC 261 doesn’t kick in until your flight was delayed at least two hours, though the longer the delay, the more you will be entitled to.

At the end of the day, EC 261 tries to hold airlines accountable to their own schedules, so if the issue was within the airline’s control, they are required to pay under this law.

How Do I File a Claim?

First, you’ll need to check if you’re eligible for compensation. Once you know you are, you need to gather your documentation and fill out an EC 261 claim form. This can be done online or by downloading a PDF. You’ll file this claim directly with TUI or with a flight compensation company, who will work on your behalf to get a quick and fair settlement

You can track your claim using your unique ID, and if your claim is rejected, don’t panic. You have options.

What If My Claim is Rejected?

If TUI rejects your compensation claim, you can always file again with additional information. If you partner with a flight compensation company, they do it on your behalf. While they take a fee off the top of your winnings, they know how to best advocate for you based on their familiarity with the law.

While TUI and other airlines must pay out under EC 261, it doesn’t mean that they always want to. They may make it more difficult for passengers to avoid taking the loss to their bottom line.


TUI strives to process their claims within 14 days of receipt, but the time it takes to receive compensation depends on you and your method of payment. You need to submit the information on where you want to receive the payment, and it takes time to process. TUI makes it easy and convenient to file a claim under EC 261 should you need to, so remember to file if you face an issue.


Claim up to €600 for your disrupted TUI flights.

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