In a world that is becoming much more mobile, people are also experiencing more and more travel complications that lead to increased expenses. What many passengers don’t know is that according to the EC Regulation 261/2004 they are entitled to compensation if their flight has been delayed more than three hours, canceled, or if they could not board due to overbooking. Now there are countless companies equipped with the best lawyers across Europe who are going to bat for their customers who deserve to get the money they are entitled to due to inconveniences caused by these airlines.
Now that there are so many companies who are fighting on behalf of their customers to get the compensation their customers deserve, it can seem overwhelming when trying to find the best flight compensation company in EU. As with most things in life, it is not always the best choice to go with the company that is advertised the most. Just because they spend the most on advertising does not mean they are the most reputable or the one that has the best results. It is important to do research on the various companies and find the one that fits your specific needs.
10 Best EU Flight Compensation Companies of 2020
Our 10 Best Flight Compensation Companies of 2020 list only includes companies that we feel are the best across the European Union at providing for their customers. We carefully researched many aspects of each company including but not limited to the languages they speak, where they are located, how long they have been in business, their customer reviews, what airports and airlines they work with, and many more. We used these categories to provide our customers with a list of the best companies who provided the most resources for their customers, had the best success rates, and who we believed would best suit the needs of the greatest number of our customers.
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Overall, Skycop provides a lot of information and a streamlined process for getting compensation from airlines. They pride themselves on getting people the money that they are owed, and their customer service and amount of people that they have successfully served provides a tangible reflection of this passion. Skycop has a very informative and secure website that explains the process and what it may entail very well. Their staff and willing to work through several months of claims and negotiations to get results, and past customers say they do this patiently and graciously. Skycop provides all the information you need to decide if you want to use their company to claim compensation from airlines. They have low commissions, but they put plenty of time and effort into the process that would otherwise take months of further disruption to your life and schedule. They make it worth it to open a claim and begin the process to see if you can get anything back your disrupted travel experience.
Air Help claims to be the leading travel compensation site for airline cancellations, delays, and overbooking. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Their compensation amounts are higher than other airline compensation sites, while maintaining the industry standard 35% success fee, which is completely risk free. It’s clear that the team members at Air Help are knowledgeable, and on their “About Us” page potential customers are able to see and learn a bit about who will be managing their claim. With such a sound track record, Air Help will deliver exceptional service and provide the most compensation possible; all while customers sit back and let the team take all of the time out of the claim process. Also, when airlines deal with individual customer claims, they are less likely to compensate in a timely manner or at all, and are more willing to let the issue go to court. When they are dealing repeatedly with a renowned airline compensation firm, such as Air Help, airlines will be more willing to compensate quickly.
Claim Compass is a professional and efficient company in the business of flight compensation. They are very highly reviewed on their website and generally applauded for being efficient, communicative, and overall an easy and effective service to make use of. Sometimes people are skeptical of the process of flight compensation, but Claim Compass makes it easy to feel like you are getting the money you deserve with little hassle or headache.
Claim Compass is responsive and will work as quickly as possible to get the claim and compensation taken care of. Some reviewers mention receiving compensation in as little as two weeks, and while each case is highly variable, this company seems to have a faster turnaround time compared to other company’s reviews. They are available to interact with customers in many languages, so they are able to offer their services to a large percentage of the people who are flying within the European Union under these regulations.
Overall, Claim Compass works efficiently on behalf of the passenger, and has staff with immense knowledge of the airline industry and regulations. They provide plenty of information, including ratings on each airline’s flight compensation tendencies, so the customer has a good idea of what they are getting into. The more claims they are able to win, the more money they will make, so they are plenty motivated to get you the money you deserve to compensate for a bad flight experience in the European Union.
Overall, Flight-Delayed is a good choice of airline compensation sites. They do not have the highest volume, but that may mean more meaningful interaction with team members. Their high reviews and near-perfect success rate speak for the professionalism. And, at the least, their website is a good resource for learning about what rights customers have in cases of egregious airline conduct. As usual, you can count on Flight-Delayed to not waste your money, because they only take 25% of what the airline agrees to compensate, making each claim valuable to them. Reliability is by far their strongest asset. Unfortunately, flight cancellations and delays happen all too frequently, so having a sound airline compensation team is important. And while it can be difficult to choose an airline compensation provider when there are so many, Flight-Delayed will reliably offer each of their customers a sound legal experience and excellent compensation. If you can look past the lack of telephone correspondence and trust that Flight-Delayed will do all they can to win your compensation, then when you submit your claim through the team at Flight-Delayed, you can sit back and know that sometime within the next year your money will be rolling in.
Compensair has dealt with 40 countries and hundreds of different airlines allowing it to have experience in getting a customer’s claim, this is also doubly effective as they cover every country in the Eurpoean Union and a few outside it. Despite only having limited means of communication, Compensair is able to assist in five different languages and do respond quickly through the appropriate channels.
They are transparent about how they operate, which provides peace of mind to anyone wishing to use them. Their website is simple and laid out in a way that explains who they are, how they work and what it takes to get you compensation for your delayed or cancelled flight.
The customer reviews are overwhelmingly positive citing how easy Compensair’s service was to use, as well as the friendliness of those working for them. Compensair’s Facebook is also buzzing with activity and positive reviews, which shows they have a dedicated client base. While there may be a couple of small wrinkles, Compensair is a reliable company to claim any compensation you may be owed for your flight.
Overall, Claim Flights looks like an exceptional compensation service. They fight on behalf of their clients based on European laws to get the compensation their customers deserve. They service an amazing seventy nine airlines, and forty airports across three continents. This global reach is a plus for any potential clients because it offers a wide number of both airlines and airports that could be covered under their claim. While their global reach goes as far as North American and Asian companies, the only problem is that claims can only be made in regards to these airlines if they either took off or landed in a European Union country. In addition, they do not speak all the different languages for the countries they service, so if the customer does not speak another language such as English or German, it will be hard for them to use the service. They have an almost 100% success rate and work on a “No Win No Fee” basis with no hidden costs which means it is free to use if you do not receive any compensation. They have 9.7 out of 10 stars on Trustpilot. Claim Flights is a good option for customers looking to gain compensation from a much wider travel area than just within the UK or major European countries.
Air Cash Back seems to be a good option for travellers who have been stranded by their airlines or experienced some type of inconvenience due to an extreme delay. The company is located in Poland and speaks three languages: English, Polish, and Arabic. Although they only speak a few European languages, their claim system is easy to use. They claim it only takes one minute to fill out their form which makes getting your refund much easier. However, some customers have complained that it can take a long time to get your refund while you wait for them to complete your case. They have a high commission at 25% which seems like a big percentage of the money you would be getting back, however you are still being given up to 75% of your flight costs back which is a significant portion and much more than you would have gotten if you had not used their services. This is a good option for travellers to keep in mind because when using air travel these days, there is always a chance for delays, cancelations, or not being allowed on your flight for some reason.
With it’s dedicated lawyers, researchers and experts, FairPlane gives you the best chance of success when it comes to your airline compensation claim. They are able to do this thanks to their ability to compile data of flight plans, weather data and other necessary things to help with your claim. They claim a near perfect claim success guarantee which aligns with the overwhelming positive response.
Their website is user friendly and spells everything out in easy to understand terms. It tells you how much you are paying, how long it takes and any caveats you need to take not of. While this branch is only located in the United Kingdom, the FairPlane company covers many European airlines and countries.
FairPlane UK also stays with the client every single step of the way, making sure they are informed of their claim status, as well as making the process easier in every way. They contact the airline directly and work with them and the law to get the best result possible. They have only been in the game a few years, but they have proved that they have the know-how, the resources and the support of others to help clients get the compensation for the delayed flight and cancellation they are owed. It may take a little while to get your claim settled, but they will whatever necessary to get it to you, and you will only be charged if you claim is successful.
Since FlightClaimsEU is a part of CCN Aviation, they have access to resources that other flight compensation companies may not. They have their own supply of legal counsel and lawyers who can help you receive any compensation you may be owed due to a delayed or cancelled flight. Through their claims process they make sure to be thorough and provide any necessary information that may help you receive compensation. To keep your information safe and secure, all dealings with FlightClaimsEU is strictly done under this banner and will only be used for resolving your claim.
Not only do they deal with delayed and canceled flight claims, but FlightClaims EU also has a baggage claim service and a tax claim service. Through these you can earn extra compensation by declaring any baggage or luggage lost during a flight as well as using unused tickets due to a delayed or cancelled flight for a tax break.
The claims resolution time for FlightClaimsEU is a little faster than other places which gets you any possible compensation faster, and they will only charge you if win any money. That being said, they do not guarantee that you will receive any compensation, but due to their positive reviews of handling claims, it is likely that if you are owed, you will get it.
Their website is easy to use and provides answers to any questions you may have, including how to file a claim and the steps it takes to process it. They also provide extra information to all their services. FlightClaimsEU differentiates itself thanks to the extra services and extra steps they take to provide you with any compensation you may be owed.
Air Advisor is a standard airline compensation provider. They’ve helped over a thousand clients receive compensation for issues in flight delays and cancellations. Their website is easy to navigate, and their FAQ answers seem concise and informative. Their success fee is nothing lofty but rather an industry standard 25%, taken after the case is won. With a success rate of 98%, most clients can feel assured that by choosing Air Advisor they will almost certainly receive some amount of compensation. Since compensation ranges EUR 200-400, potential clients can calculate quite quickly how much Air Advisor will compensate them. Although wait times for compensation can seem lengthy, being between roughly 2 months to a year, this is largely due to the laws around when compensation must be dulled out by airlines, and less to do with the Air Advisor team. While it would be nice for Air Advisor to expand their scope of customers to include more EU languages, the five they offer is still inclusive compared to other airline compensation companies. Overall, choosing Air Advisor would be a wise choice for anyone looking for an average sized payout at very little risk of losing their case.
Other Flight Compensation Companies Taken Into Consideration
We reviewed a total of 24 companies before selecting the 10 Best Flight Compensation Companies of 2020. That means there were many others that were close but didn’t quite make the top list. These companies are still good for some, just not all, of our customers. For example, they may speak a very limited amount of languages or even just one language. This is very limiting to their potential customers. Also, they could be limited in their jurisdiction, in what countries they help their customers. These companies are not worse than the others, they just did not meet all the qualifications that we looked for when choosing the Top Ten for our customers. However, they would still be a great choice if they fit your needs.
Reclamador is an interesting company compared to the other flight compensation companies previously reviewed. They stand out from the crowd because they also fight for compensation in matters other than flight issues including: taxes, banking, labor, accidents, and health negligence. This gives them the opportunity to help many more people, but they do limit themselves by only working in Spain. Their website is only in Spanish, and their claims can only be fought as long as it happens within the country of Spain. This is great for people who live in Spain, but can be frustrating for people outside of Spain looking for a good service to use, or for those who traveled within Spain and now are trying to receive reimbursement in another country. Their money transfers are often complicated when people are outside of the country of Spain which can be frustrating to users. Their service is easy to use, but it requires printed and signed documents that the user then takes a picture of which limits their potential clients to those with a camera on their mobile device. Overall, this looks like a great option for the people of Spain, but for the rest of Europe this company might not be what they are looking for.
Bott and Company is a compensation company that fights to earn many different types of compensation for their customers. These compensations can come as a result of cycling accident claims, car accident claims, holiday claims, bounty data breach claims, and consumer claims, in addition to their flight compensation claim section. They work fast and hard for their customers. They boast that 50% of their claims are completed within 30 days, and if they have not heard from airline companies within 30 days they issue court proceedings on behalf of their customers. Their website does not offer a live chat option, but it is very easy to navigate, provides a wealth of information for the customer, and is mobile friendly.
Bott and Company provides a flat rate chart so their customers know just how much they will be paying for Bott and Company’s services which ends up being 25% commission plus VAT plus an additional administration fee of 23 Euros. They have average reviews on Trustpilot, but are rated 4.7 out of 5 stars on Feefo based on over 8000 reviews. Bott and Company can fight claims on behalf of their customers on any flight that either landed in or departed from an airport that was located within the EU. Overall, although they only speak English which limits the number of customers they can help, they seem like a strong, reputable company that fights hard for their customers and provides a wealth of speedy services.
Claim It is a company based in Belgium that provides a service that many people need in today’s mobile world. They claim that their claim service is easy to use with only four steps: customer submitting claim, customer submitting their documents, Claim It’s execution of your case, and payment of the claim to the customer. Their website is clean and has the option to be translated into any of the languages that they support by going to the bottom of the page and clicking on that country. This is a good feature for those customers who don’t understand English or just prefer to read it in their native language. In addition, their reviews are very good, with customers being overall very satisfied. Their claim time usually takes six weeks to one year to be completed, however recent reviews have shown longer claim times and lack of communication from the company with their customers. Their website does not state if they work only with flights in and out of Belgium or if they work on a wider UK base. Overall, Claim It has a great reputation, fights for their customers, has gotten over 10.000.000,00 Euros back for their customers.
Best EU Flight Compensation Companies Criteria
- Cost/Fee: One important feature that we compared across all companies was the cost to their customers, what their success fee was. The standard cost for most companies was 25% commission on money earned plus Value Added Tax, while some charged service charges per application, and others charged a larger percentage. It was important to us that our customers know just how much it would cost them to use each service.
- Languages spoken: Another important feature was what languages the companies spoke. In our ratings, the more languages the company spoke, the better their rating. In addition, if their website could be translated into different languages so the customers could view it in the language they are most comfortable, that earned them a higher rating. With companies that offer services to so many different countries within the EU, it is important they speak a vast number of languages to be available to different people.
- Customer reviews: Customer reviews were a valuable part of our rating because it gave us an idea of actual customers’ experiences with the company. Sometimes it is hard to tell if the company actually follows through on their shiny website promises, so reading actual reviews from real customers allowed us to see what customers liked about the company, what they loved, what they didn’t like, and additional information about the companies that was not provided on the website like average compensation time.
- Average Compensation time: Customers want to know how soon they will receive their compensation rather than waiting for some undisclosed amount of time for the company to fight on their behalf. They also want to know how well the company will keep them updated on the proceedings and the status of their case. Most company websites gave an average compensation time of 8-12 weeks, while customer reviews revealed they often took much longer.
- Resources they offer the customer: Many company websites also offered other resources to their customers such as a calculator so they can approximate the compensation they will receive, a blog to keep them updated on the latest flight news, a place to educate themselves on their rights as passengers, and communication options such as a live chat option on their website. These companies had higher customer satisfaction because they met more of their customers needs.
European Flight Compensation
Many European travelers are missing out on flight compensation they deserve due to missed flights, canceled flights, or airlines overbooking flights so there is no room for them on the plane. In 2004, the EC ruled on regulation 261/2004 which protects European travelers from being taken advantage of by airlines by providing travelers with an opportunity to be compensated when there is a complication with their flight. Since this ruling, there have been many companies that have armed themselves with the best travel lawyers in Europe who are willing to fight for their customers’ rights and get them the compensation they deserve.
However, with so many options it can be hard to know just which one is the best company to use. In this article we have carefully compared the Best EU Flight Compensation Companies of 2020. We reviewed a total of 24 flight companies to narrow the list down to just top 10 so we could provide our customers with what we believe to be the best companies to suit their needs. In order to complete this list we considered things like how many languages the company speaks, what languages their website is available in, where the company is located, how much they charge their customers for their services, what their average compensation time is, what other customers are saying about them, and what resources they offer the customer.
Although we have selected the companies we believe to be the best, each customer will have a different experience based on their unique case. For this reason, we know that the companies we think are the Top Ten, may not be the best for each unique situation. In addition, the statistics we provide on the companies, such as average compensation time, are not guaranteed as they are an average based on the company’s claims and the reviews of users.
When are you entitled to EU flight compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:
Airplane Technical Issues
If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.
Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.
Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.
The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.
When are you not entitled to EU flight compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.
Delayed for Less Than 3 Hours
If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.
Flight Canceled More Than 14 Days Ago
A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.
Airplane Manufacturing Flaws
Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.
Bad Weather Conditions
If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.
Strikes and Incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
How much are you entitled to get?
Canceled or delayed flight compensations are issued in different the amounts, dependent upon the flight distance: €250, €400 and €600.
Up to 1500 km
Passengers on flights up to 1500 km distance, can receive up to €250 compensation.
From 1500 km to 3500 km
If the distance was from 1500 km to 3500 km long, you qualify for up to €400 compensation.
More Than 3500 km
If your flight was over 3500 km in length, your compensation can be as high as €600.
About an Author
Scott Welsch is a London based attorney. He specializes in travel law and he wants to educate people on their rights as European travelers. Many flight compensation companies try to entice their customers with promises of speedy service, success rates, money they have successfully returned. To the untrained eye and the frazzled traveler sitting on the floor of an airport, these look like the best options. Our primary mission here is to keep the comparison list up to date allowing you to work with the exceptional companies only that live up to their shiny promises.