Turkish Airlines is not immune to flight cancelations and delays, and as long as they are under the airline’s control, you can recoup some of your losses thanks to EC 261. In addition to providing you with necessary care, you can also receive up to €600. Here’s all you need to know.
What are Your Passengers Rights with Turkish Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Turkish Airlines Refund Policy
If your flight is delayed or cancelled when you’re flying with Turkish, you may be in luck. If you don’t want to rebook or get a credit, you may qualify for a full or partial refund, the amount of which will depend on your particular circumstances.
You may also qualify for EC 261, which provides additional compensation for passengers who face flight issues that could have been avoided, including delays and cancellations. Some passengers qualify for up to €600, so it’s important to submit a claim with Turkish. You can get both a refund and compensation under EC 261.
Recently Disrupted Turkish Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Turkish Airlines
Turkish Airlines serves over 300 destinations across Europe, Africa, Asia, the Middle East, and North America, thanks to its large fleet of more than 380 aircrafts. In addition to passenger services, they also offer worldwide cargo and aircraft maintenance services, so Turkish Airlines is truly a one-stop shop to meet all your needs.
It’s Turkey’s national airline, headquartered in the Istanbul Airport, though there are secondary hubs at Ankara Esenboga and Izmir Adnan Menderes airports. Turkish Airlines is part of the Star Alliance, and if there’s no direct flight, never fear – you’ll get to where you need to go, thanks to their many partnerships!
Turkish Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Because Turkish Airlines operates in Europe, it falls under EC 261, so if you face delays or cancelations, you could receive compensation. As long as the issues are under the airline’s control, you may be eligible for up to €600, though you do have to actively file a claim to receive your compensation. This page was updated on June 2023.