If your flight is canceled or delayed while traveling on Etihad Airways, you have rights under EC 261. You could claim additional compensation of up to €600 per passenger, depending on the circumstances. Here is everything you need to know to file your claim against Etihad Airlines under EC 261.

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What are Your Passengers Rights with Etihad Airways?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

Calculate Your Etihad Airways Compensation

Where were you flying to?

What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.


  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

Etihad Airways Refund Policy

If you face a flight issue while flying on Etihad Airways, you could receive a full or partial refund based on the situation. As long as it’s the airline’s fault, you shouldn’t face an issue in retrieving your money. On top of that, you qualify for additional compensation under EC 261.

If your flight was cancelled within 14 days of your original departure or you faced a delay of 2 hours or more, you could receive up to €600. How much depends on the details of your flight and your flight issue. You are eligible to receive both from Etihad.

Recently Disrupted Etihad Airways Flights

Date Airline (Flight number) Route Status Your compensation

About Etihad Airways

Etihad Airways is based in Abu Dhabi, United Arab Emirates, and is committed to connecting the Middle East to the world. With a fleet of 89 carriers, they serve 120 destinations worldwide, including the Middle East, Africa, Europe, Asia, Australia, and North America. They also have code-sharing agreements with many carriers, so you’ll have access to even more destinations when you fly on Etihad Airways.

Headquartered in Khalifa City, Abu Dhabi, their main hub is out of the Abu Dhabi International Airport. It is the second largest airline in the United Arab Emirates, behind Emirates. They offer both passenger and cargo services.

Etihad Airways Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Etihad Airways may be based in the Middle East, but many of their flights are covered under EC 261, so if you face a cancelation or delay, you could receive up to €600 in compensation for your troubles. There are many circumstances that can impact your compensation, so understand your rights before filing. This page was updated in 2023.

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