Skycop.com review

Skycop is a flight compensation company that helps airline passengers to get their flight compensations for delayed, cancelled or overbooked flights.

Yes, they are. Skycop is a privately held company that was founded in 2016. Now they have 51-200 eomployees. Their team of highly trained professionals are with 10+ years of experience in aviation, legal and finance business are here to help you receive your compensation in the fastest and easiest way possible.

Skycop is highly reliable company. They have got 940 reviews with an average excellent rating on TrustPilot. Their team of highly trained professionals are with 10+ years of experience in aviation, legal and finance business are here to help you receive your compensation in the fastest and easiest way possible.

Skycop services cost money only if they win your compensation.

No matter the time or resources spent on your claim, you won’t have to pay if Skycop doesn’t win. Skycop charges market average 30% success fee.

Yes, Skycop.com is totally secured and trusted.

Quick and easy. It will only take you 3 minutes to file a claim – Skycop will take care of all the other stuff.

No financial risk. If Skycop doesn’t win your case, you won’t need to pay. No upfront payments either!

Claim old flights. Depending on regulation, you can claim compensation for flights disrupted up to 3 years ago.

Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.

If the claim process goes to the authorities or courts, you can expect it to last even longer.

You can always ask for a refund if you haven’t accepted a travel voucher yet. Legally, the airline can give you a travel voucher instead of refund or re-routing only if you accept such an option. If you already accepted the voucher, it’s for air carrier to decide, whether you can cash it out or not.

There is no specific deadline for all the countries covered by Regulation (EC) 261/2004, so every one implemented a different one in their national law. However, in any case it is better not to wait too long. Why not to fill in the disrupted claim compensation form right now?

No, because we are dealing almost entirely with airlines. However, you can still contact us in such an event as we are always happy to give a personal advice from our experts regarding any question related to air trevellers’ rights.

No. According to Regulation (EC) 261/2004, passengers are not entitled to compensation for flights that have been canceled due to travel restrictions and lockdowns announced by certain countries as the pandemic continues. The reason for the cancellation is a circumstance which is beyond the control of any airline, so no compensation is due. However, you can still claim all the other disrupted flights and get your compensation.

If you are not sure whether you are entitled to compensation – fill in a claim in our system, or write to us at claim@skycop.com and we will answer all your questions.

Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.

Upon noticing a passenger handling claim operations via an intermediary, the airline often contacts them directly and offers to close the case by paying a set amount of money.

The amount offered by the airline could be significantly lower than what you are entitled to. Therefore, we recommend that you contact a Skycop consultant first before accepting any kind of offer.

If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.

It is a unique combination of 6 symbols – letters and numbers – which you can find on your e-ticket or a document confirming the flight booking.

If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel, etc – often, these letters also contain the booking number.

Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.

The funds will be transferred in your preferred currency to the bank account provided. If you wish to receive compensation in a currency other than the euro, a currency conversion fee may be applied.

Your funds will be sent by bank transfer. To do so, we will need your personal account details, which you can submit upon logging into your account.

As a standard, the money is transferred to the provided bank account at no cost. However, we are not responsible and shall not cover any charges or administration fees imposed by your bank.

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

In all cases, the beneficiary is the person who travelled/was due to travel. Therefore, even though your ticket was paid for e.g. by your employer who sent you away for business purposes, or you received a ticket from your parents as a gift, or won it in a lottery – you are the person who experienced the inconvenience of a disrupted flight, therefore, you must fill in the claim form.

Yes, you can expect compensation if the flight departed from any airport within the territory of the EU.

If you purchased your tickets in one reservation from the same airline, and paid by one bank transfer (in other words – your connecting flights have the same reference number) – you will be entitled to compensation if you reached your final destination more than 3 hours later than expected.

However, if the tickets were purchased separately, and have different reference numbers from different airlines, it is not treated as a connecting flight and the disruptions of each flight are assessed separately. In this case, you may be entitled to compensation only for the flights that were late for more than three hours.

According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.

However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.

Yes. According to the EU regulation, you can expect compensation, but it is important that you were travelling with EU-registered airlines.

If you flew from an EU country with a stop outside the EU, you can expect compensation if you reached the destination more than 3 hours late.

Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.

When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.

In this case, you can expect to:

Recover the full price of the ticket within 7 days from the date of the incident
Get a ticket on the next plane to your final destination, under similar terms
Select a later flight under similar conditions.
If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

Yes. Just log in to your user account to see the whole process, check for any missing information required, and see other relevant information.

Skycop may help you claim compensation for lost or damaged baggage. Please contact our support team.

If you filled the claim form in the system and received a notification that we cannot pursue the claim, the most likely case is that your flight disruption was caused by something that Regulation (EC) No. 261/2004 does not regard as making you entitled to a compensation.

If you think there was a mistake in evaluating your claim, we recommend that you contact us by email at support@skycop.com.

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.

If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.

If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and, if necessary, seek legal action.

The regulation is valid in all EU countries.

In this case, the EU means the 28 EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

• Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano that erupted in Iceland in 2010)
• Airport operation disruptions
• Acts of terrorism or military actions
• Trade union strikes
• Airplane factory defects
• Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.

If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.

Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.

To claim compensation for your cancelled flight, simply fill out our free online application form. We will take care of the process for you.

To claim compensation for flight delays simply fill out our online application form. We will take care of the rest.

You can claim compensation for flight delays if:

Your delayed flight was from/within the EU – or arrived to EU and was operated by an EU airline,
The flight delay was the airline’s fault,
Your flight was late to arrive at the final destination by 3 hours or more.
The easiest way to check whether you can receive flight delay compensation from the airline is to complete the free application form on our website.

Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.

However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.

If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.

Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.

If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and evaluate the reasons for the flight disruption. Then, we will contact you in person to discuss our next steps, and if necessary, seek legal action.

A flight is considered disrupted and you can claim for compensation if:

• The flight was delayed and was late to arrive at the destination by more than 3 hours.
• The flight was cancelled less than 14 days before departure.
• The air carrier refused to fly you because there were no available seats on the airplane.

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.