Skycop.com review

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Skycop.com review2020-02-25T08:23:37+00:00

Skycop is one of the best flight compensation company that operates in the European Union to assist in the process of compensation claiming in the case of any flight interruptions listed under the Flight Compensation Regulation, including delays and cancellations. Airlines lose money when they lose compensation cases, so they have made it a difficult and complicated process.

Skycop is one of the companies that want to work with you to claim the compensation you are entitled to for the life disruption that comes along with inconvenient changes to your travel itinerary.

Skycop.com review

 

Visit Skycop.com

Each flight compensation company has a different process for getting you your compensation. The following is a review of the specs that are specific to Skycop and what you can expect from working with them.

Skycop.com overview

OVERALL RANK:#1 out of 24
USABILITY:Very easy to use
AVERAGE COMPENSATION:320€
SERVICE COST:25%
AVERAGE COMPENSATION TIME:6-12 weeks
LANGUAGES:8
REVIEWS:88% are five star “Excellent” reviews
OFFICIAL WEBSITE:Skycop.com

 

Our Skycop.com review

Overall, Skycop provides a lot of information and a streamlined process for getting compensation from airlines. They pride themselves on getting people the money that they are owed, and their customer service and amount of people that they have successfully served provides a tangible reflection of this passion. Skycop has a very informative and secure website that explains the process and what it may entail very well. Their staff and willing to work through several months of claims and negotiations to get results, and past customers say they do this patiently and graciously. Skycop provides all the information you need to decide if you want to use their company to claim compensation from airlines. They have low commissions, but they put plenty of time and effort into the process that would otherwise take months of further disruption to your life and schedule. They make it worth it to open a claim and begin the process to see if you can get anything back your disrupted travel experience.

Other things to know about Skycop.com 

  • Skycop is a global company that is based in Vilnius, Lithuania. They offer their services around the European Union and support English, Polish, Italian, Spanish, Lithuanian, German, Portuguese, and Russian.
  • They are paid by success fee, so if they succeed in your compensation claim, you will be charged a commission of 25%.
  • Skycop averages the recovery process to take them around 8 weeks from claim submission to payout, but it can take less time or more time depending on the case.
  • 87% of the hundreds of reviews on their website are five star “Excellent” reviews.
  • Depending on the flight, Skycop says that you can expect anything between €250 and €600 in compensation.

Skycop Pros

  • Skycop provides caring and genuine customer service.

  • They will work through several rounds of negotiations with unwilling airlines to get compensation for their customers.

  • They have a safe and trustworthy system for submitting and fulfilling claims.

  • Skycop provides quick and streamlined communications to make the process as simple for you as possible.

Skycop Cons

  • Some reviewers were disappointed with how long it took to process their claim.

Skycop.com flight compensation

Short flights

250
  • Flights up to 1500 km

Mid ranged flights

400
  • Flights from 1500 km to 3500 km

Long flights

600
  • Flights more than 3500 km

Skycop.com fee

Short flights

6250Success fee

Mid ranged flights

100Success fee

Long flights

150Success fee

Is Skycop.com trustworthy?

Yes, you can definitely trust Skycop.com.

 

Claim your compensation at Skycop.com here

 

Skycop.com alternatives

Airhelp review
Airhelp review
ClaimCompass review
ClaimCompass review
Flight-delayed.co.uk review
Flight-delayed review

When are you entitled to EU flight compensation?

 

EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:

Airplane Technical Issues

If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.

Airplane Rotation

Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.

Operational Issues

Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.

Other

The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.

When are you not entitled to EU flight compensation?

 

There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.

Delayed for Less Than 3 Hours

If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.

Flight Canceled More Than 14 Days Ago

A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.

Airplane Manufacturing Flaws

Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.

Bad Weather Conditions

If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.

Strikes and Incidents

Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.

Non-EU Flight/Operator

If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.

Skycop.com FAQ

What is Skycop?2020-02-23T14:18:48+00:00

Skycop is a flight compensation company that helps airline passengers to get their flight compensations for delayed, cancelled or overbooked flights. But are there any better alternative companies? If yes, you will find them here.

Is Skycop legit?2020-02-21T09:01:00+00:00

Yes, they are. Skycop is a privately held company that was founded in 2016. Now they have 51-200 eomployees. Their team of highly trained professionals are with 10+ years of experience in aviation, legal and finance business are here to help you receive your compensation in the fastest and easiest way possible. For a full Skycop review, please visit our website.

Is Skycop reliable?2020-02-21T09:03:34+00:00

Skycop is highly reliable company. They have got 940 reviews with an average excellent rating on TrustPilot. Their team of highly trained professionals are with 10+ years of experience in aviation, legal and finance business are here to help you receive your compensation in the fastest and easiest way possible. But are there any better alternatives? If yes, you will find them here.

Does Skycop service cost money?2020-02-20T08:42:25+00:00

Skycop services cost money only if they win your compensation.

How much does Skycop cost?2020-02-20T08:42:03+00:00

No matter the time or resources spent on your claim, you won’t have to pay if Skycop doesn’t win. Skycop charges market average 25% success fee.

Is Skycop secure?2020-02-20T08:41:37+00:00

Yes, Skycop.com is totally secured and trusted.

Why choose Skycop?2020-02-20T08:40:47+00:00

Quick and easy. It will only take you 3 minutes to file a claim – Skycop will take care of all the other stuff.

No financial risk. If Skycop doesn’t win your case, you won’t need to pay. No upfront payments either!

Claim old flights. Depending on regulation, you can claim compensation for flights disrupted up to 3 years ago.

How long does the Skycop compensation recovery process take?2020-02-20T08:41:06+00:00

Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.

If the claim process goes to the authorities or courts, you can expect it to last even longer.

The reasons for my flight disruption are not listed in these FAQs. Who can I contact?2020-01-07T02:34:47+00:00

If you are not sure whether you are entitled to compensation – fill in a claim in our system, or write to us at claim@skycop.com and we will answer all your questions.

I had to purchase a ticket from another airline to reach my destination. Can I claim compensation for additional costs?2020-01-07T02:34:01+00:00

Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.

I filed a claim and was contacted by the airline offering to settle the compensation. Should I accept it?2020-01-07T02:33:22+00:00

Upon noticing a passenger handling claim operations via an intermediary, the airline often contacts them directly and offers to close the case by paying a set amount of money.

The amount offered by the airline could be significantly lower than what you are entitled to. Therefore, we recommend that you contact a Skycop consultant first before accepting any kind of offer.

In which cases am I only entitled to 50% of the compensation?2020-01-07T02:32:45+00:00

If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.

What is the flight reservation number and where can I find it?2020-02-19T08:50:25+00:00

It is a unique combination of 6 symbols – letters and numbers – which you can find on your e-ticket or a document confirming the flight booking.

If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel, etc – often, these letters also contain the booking number.

What fees does Skycop charge if the airline rejects my flight compensation claim?2020-01-07T02:26:07+00:00

Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.

In what currency will I receive my money?2020-01-07T02:25:44+00:00

The funds will be transferred in your preferred currency to the bank account provided. If you wish to receive compensation in a currency other than the euro, a currency conversion fee may be applied.

How will I get my money for the compensated flight?2020-01-07T02:25:11+00:00

Your funds will be sent by bank transfer. To do so, we will need your personal account details, which you can submit upon logging into your account.

How much does the bank transfer cost?2020-01-07T02:24:35+00:00

As a standard, the money is transferred to the provided bank account at no cost. However, we are not responsible and shall not cover any charges or administration fees imposed by your bank.

What law regulates the payment of compensation for delayed or cancelled flights?2020-01-07T02:23:35+00:00

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Someone else bought the flight ticket for me. Who should file a claim in this case, and what is the process?2020-01-07T02:23:07+00:00

In all cases, the beneficiary is the person who travelled/was due to travel. Therefore, even though your ticket was paid for e.g. by your employer who sent you away for business purposes, or you received a ticket from your parents as a gift, or won it in a lottery – you are the person who experienced the inconvenience of a disrupted flight, therefore, you must fill in the claim form.

My flight was with a non-EU airline. Can I expect compensation if a flight was disrupted?2020-01-07T02:22:34+00:00

Yes, you can expect compensation if the flight departed from any airport within the territory of the EU.

My flight was delayed by more than 3 hours. What are my other rights?2020-01-07T02:22:08+00:00

The carrier must provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights, you must be granted free accommodation in a hotel, including transport to/from the airport.

My flight was delayed and I missed my connection. Does the Regulation defend my rights in this case?2020-01-07T02:21:37+00:00

If you purchased your tickets in one reservation from the same airline, and paid by one bank transfer (in other words – your connecting flights have the same reference number) – you will be entitled to compensation if you reached your final destination more than 3 hours later than expected.

However, if the tickets were purchased separately, and have different reference numbers from different airlines, it is not treated as a connecting flight and the disruptions of each flight are assessed separately. In this case, you may be entitled to compensation only for the flights that were late for more than three hours.

My flight was cancelled and the airline offered to reroute me via another flight, which was supposed to depart two days later. This did not fit my plans and I bought new tickets with another carrier. Will I get a refund for these new tickets?2020-01-07T02:36:51+00:00

According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.

However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.

I flew from a non-EU member country. Can I expect compensation if a flight was disrupted?2020-01-07T02:17:56+00:00

Yes. According to the EU regulation, you can expect compensation, but it is important that you were travelling with EU-registered airlines.

If you flew from an EU country with a stop outside the EU, you can expect compensation if you reached the destination more than 3 hours late.

I bought my ticket not directly from the airline, but through an agent. Can I still file a compensation claim?2020-01-07T02:14:56+00:00

Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.

When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.

Can I get denied boarding compensation because of overbooking? What are my other rights?2020-01-07T02:10:45+00:00

In this case, you can expect to:

Recover the full price of the ticket within 7 days from the date of the incident
Get a ticket on the next plane to your final destination, under similar terms
Select a later flight under similar conditions.
If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

Can I keep track of the actions Skycop compensation specialists take so that I know the progress of my claim?2020-01-07T02:10:06+00:00

Yes. Just log in to your user account to see the whole process, check for any missing information required, and see other relevant information.

Can you help with compensation for lost baggage?2020-01-07T02:09:39+00:00

Skycop may help you claim compensation for lost or damaged baggage. Please contact our support team.

I completed the claim form and received the answer that my flight compensation claim will not be pursued. What can I do next?2020-01-07T02:08:36+00:00

If you filled the claim form in the system and received a notification that we cannot pursue the claim, the most likely case is that your flight disruption was caused by something that Regulation (EC) No. 261/2004 does not regard as making you entitled to a compensation.

If you think there was a mistake in evaluating your claim, we recommend that you contact us by email at support@skycop.com.

My claim has already been rejected by the airlines. Can I still use Skycop services?2020-01-07T02:08:02+00:00

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.

If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.

What if the airline refuses to pay compensation?2020-01-07T02:07:27+00:00

If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and, if necessary, seek legal action.

Which countries are subject to Regulation (EC) No. 261/2004?2020-01-07T02:06:59+00:00

The regulation is valid in all EU countries.

In this case, the EU means the 28 EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

When am I not entitled to compensation?2020-02-25T08:52:30+00:00

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano that erupted in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane factory defects
  • Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

I’ve already received compensation from the airline in the form of gift certificates, cash and/or ancillary services. Can I file an additional claim?2020-01-07T02:05:03+00:00

Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.

If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.

How soon after the disrupted flight should I be compensated?2020-01-07T02:04:15+00:00

Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.

How to claim compensation for a cancelled flight?2020-01-07T02:00:01+00:00

To claim compensation for your cancelled flight, simply fill out our free online application form. We will take care of the process for you.

How to claim compensation for flight delays?2020-01-07T01:59:29+00:00

To claim compensation for flight delays simply fill out our online application form. We will take care of the rest.

When can you claim compensation for flight delays?2020-01-07T01:59:05+00:00

You can claim compensation for flight delays if:

Your delayed flight was from/within the EU – or arrived to EU and was operated by an EU airline,
The flight delay was the airline’s fault,
Your flight was late to arrive at the final destination by 3 hours or more.
The easiest way to check whether you can receive flight delay compensation from the airline is to complete the free application form on our website.

I lost my plane ticket. Is there a way to start the claim process without it?2020-01-07T01:58:15+00:00

Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.

However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.

My claim has already been rejected by the airlines. Can I still use Skycop services?2020-01-07T01:57:48+00:00

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.

If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.

What fees does Skycop charge if the airline rejects my flight compensation claim?2020-01-07T01:57:20+00:00

Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.

What if the airline refuses to pay compensation?2020-01-06T19:55:57+00:00

If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and evaluate the reasons for the flight disruption. Then, we will contact you in person to discuss our next steps, and if necessary, seek legal action.

What is a disrupted flight?2020-02-25T08:51:34+00:00

A flight is considered disrupted and you can claim for compensation if:

  • The flight was delayed and was late to arrive at the destination by more than 3 hours.
  • The flight was cancelled less than 14 days before departure.
  • The air carrier refused to fly you because there were no available seats on the airplane.
I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?2020-01-06T19:56:02+00:00

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.

How much compensation can I expect for a delayed or cancelled flight?2020-02-25T08:51:40+00:00

Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.