Flight delays and cancelations can be huge headaches, causing problems long after you’ve gotten to your destination. If you’re traveling in Europe on Aeroflot, thankfully, you could be eligible for compensation under EC 261. Your time is valuable, and here’s all you need to know to file a claim.
What are Your Passengers Rights with Aeroflot?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Aeroflot Refund Policy
Aeroflot strives to offer reliable service; however, sometimes, they fall flat. Depending on the circumstances, you could be eligible to receive a refund and compensation under EC 261. For example, if your flight is delayed 5 hours, you can get a refund and still request compensation for your inconvenience.
At the end of the day, EC 261 works in tandem with existing Aeroflot airline policies, just as long as there’s nothing prohibiting it in the fine print. Make sure to read the terms before you sign anything. EC 261 holds airlines accountable, and you can claim both a refund and compensation.
Recently Disrupted Aeroflot Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Aeroflot
Aeroflot is one of Russia’s leading airlines, serving over 270 destinations across more than 60 countries across the world. With nearly 100 years under its belt, this airline is one of the world’s oldest and most recognizable airlines, and with good reason!
As part of SkyTeam, Aeroflot is based in Moscow (Sheremetyevo Airpot). Last year alone, they helped more than 21.4 million passengers get to where they need to be. It’s been named one of the Best Airlines in Eastern Europe nine times by Skytrax and currently holds five-star global airline status from APEX, so you can trust in their top-notch service.
Aeroflot Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
As long as Aeroflot is responsible for the delay or cancellation, you could receive up to €600 in compensation per person. The full amount depends on the length of your flight, but there’s a catch. You won’t receive your compensation unless you file a claim with Aeroflot’s customer service team. This page was updated on June 2023.