Home/Reviews/ review

AirHelp is a flight compensation company that provides the service of claiming compensations for passengers who have undergone the burden of a cancelled or delayed flight. According to the act of EU261, all flights within the European Union are guaranteed against cancellations or delays for the reimbursement of the ticket and compensation for the lost time and grievance.

AirHelp assists its customers by claiming on their behalf and fights for their rights in court if the airline shows reluctance to pay, saving their customers time and headaches. review


Visit overview

OVERALL RANK: #2 out of 34
USABILITY: Very easy to use
REVIEWS: 87% are five star “Excellent” reviews

Our review

AirHelp claims to be the leading travel compensation site for airline cancellations, delays, and overbooking. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Their compensation amounts are higher than other airline compensation sites while maintaining the industry standard 35% success fee, which is completely risk free. It’s clear that the team members at AirHelp are knowledgeable, and on their “About Us” page, potential customers can see and learn a bit about who will be managing their claim. With such a soundtrack record, AirHelp will deliver exceptional service and provide the most compensation possible, all while customers sit back and let the team take all of the time out of the claim process. Also, when airlines deal with individual customer claims, they are less likely to compensate on time and are more willing to let the issue go to court. However, when they are repeatedly dealing with a renowned airline compensation firm, such as AirHelp, airlines will be more willing to compensate quickly.

Other things to know about

  • AirHelp clearly lays out potential compensation, which sometimes might even be 200-400% of the ticket cost in cases of delays, cancellations or overbookings, depending on the length of the flight.
  • AirHelp has been highly reviewed for excellent service.
  • Their website is helpful with a good FAQ and nice separation between grievances, such as cancellations, delays, overbooking, etc.
  • For the convenience of a diverse customer base, AirHelp supports 16 different languages, and over 20 dialects. Pros

  • AirHelp is able to accommodate a wide range of customers by offering services in 16 languages.

  • Customers will often receive more through Airhelp than many other flight compensation websites.

  • Previous clients have noted excellent service as a benefit of using Airhelp.

  • AirHelp will not charge any fees for claims that do not receive compensation for.

  • AirHelp is a fast and reliable service and have been recognized by prominent business and news review sources. Cons

  • It is not clear as how a potential customer might contact an AirHelp representative directly in order to ask questions. They rely heavily on the FAQ.

  • charges customers 35% success fee which is a little over industry average. flight compensation

Short flights


Mid ranged flights


Long flights

600 fee

Short flights

88Success fee

Mid ranged flights

140Success fee

Long flights

210Success fee

Is trustworthy?

Yes, you can definitely trust

This review was updated in 2024.

Claim your compensation at here alternatives

Skycop review
Skycop review
ClaimCompass review
ClaimCompass review
Flight-delayed review
Flight-delayed review FAQ

Airhelp is a flight compensation company that provides the service of claiming due compensation for passengers who have undergone the burden of a cancelled or delayed flight. For a full Airhelp review please visit our website.

Yes, they are legitimate company. For a full Airhelp review please visit our website.

Yes, Airhelp is safe company, but are there any better alternatives? If yes, you will find them here.

Airhelp services cost money only if they win your compensation.

Airhelp charge 35% of the compensation amount as a fee. They charge this fee only after receiving compensation, so you will get your compensation minus fee.

Yes, they are totally secured. For a full Airhelp review please visit our website.

If you think you’re entitled to compensation for your flight problem but the airline won’t do anything about it, don’t worry! There’s a chance that we can still help you. Simply use our Flight Checker to see if you are eligible. If we find that you have a valid claim, we will then discuss it with our Legal Team to see what options are available. We’ll handle the entire process for you from start to finish.

Airlines are not liable for flight disruptions that were due to “extraordinary circumstances.” These are scenarios that could not have been avoided even if all reasonable measures had been taken and include situations such as medical emergencies, civil unrest, strikes initiated by airport staff or air traffic control, serious adverse weather, and natural disasters, to name a few.

Generally speaking, yes. It will depend on several factors, such as where your flight was departing from, how late you arrived at your final destination, and whether all of your connecting flights were part of the same flight reservation (under the same booking reference number). The easiest way to check if your flight is eligible is to use AirHelp free Compensation Check.

If your flight is cancelled because of the Coronavirus
You are entitled to:

A full refund of your ticket
An alternative flight (when flights are rescheduled).

If you’re stranded at the airport because of a cancellation you’re entitled to care. That includes:

  • Meals and refreshments.
  • Access to communication.
  • Accommodation when necessary.

At this point in time, we cannot accept claims for compensation for flight cancellations caused directly by Coronavirus, as the airlines must prioritise the health and safety of their passengers and crew first and foremost.

This includes flights to and from any areas affected by a travel warning or ban.

What if I don’t want to fly?

If you decide not to travel due to the Coronavirus you should contact your airline to find out what their refund policy is, or to see if they have specific guidelines covering the outbreak.

Yes; the airline is required to pay the compensation per person. This amount is irrespective of how much you paid for your ticket, because it’s meant to compensate you for the time you lost as a result of the delay, cancellation or denied boarding. So every passenger who traveled under a paid ticket should be entitled to receive this compensation.
In some cases we require a copy of your passport or identification card. There are two reasons for this. The airline needs to be able to verify whether the information correspond with the booking details to determine whether the person was in fact a passenger on the delayed flight. Secondly, the airline may want to check whether the correct person mandated us. They can determine this by cross-checking the signed power of attorney form with the passport.

Giving out a copy of your passport should be done with care and only when it’s necessary. It goes without saying that we will treat your documents with the utmost of care, but there are a number of things you can do to make sure you’re not at risk of identity theft. For instance, you can write the word ‘copy’ on the copied document, as well as the date and the company the copy is intended for. You can also cross out your passport number.

In some cases, the airline will contact the passenger directly for a payment. Please always consult with the claims team before you provide your details, for instance in order to check whether the amount offered is correct. By providing your bank account details to the airline, you may also accept any deal you are being offered. Please also be careful when providing bank or credit card details to third parties; scammers could pose as an airline and obtain sensitive information from passengers. Never disclose the so-called CVC code that is printed on the back of credit cards.

Proof of payment will do instead but we always prefer the travel documents

Yes, no matter your nationality or residence.
You must make sure to provided us a way to send you the money. Besides SEPA bank transfer, other methods of payment might be accepted. Payment is made in euros by law, so banks might charge you some fees to convert to your currency. If you have a friend holding an EU bank account, we can transfer your money to him upon yours and his approvals.

Yes, you can help your family or friends receive their compensation.

If they are in your booking you can include them while filing the claim in this site. They will need to sign a document later, or now using your device. Not for children, they are represented by their guardian.
For people in other bookings another claim must be filed. We can contact them instead, just send us their email addresses.

Your case has a better chance of success if we have many claims in the same flight, so it is better for everybody (oops, except the airline) if you talk to other passengers and everybody joins.

Yes, you can claim yourself or through your lawyer. In such case a very low tax of success (2%) is to be expected.

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano that erupted in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane factory defects
  • Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

The Regulation No. 261/2004 does not set a time limit on how far back claims can go. There is no unified time limit for all EU countries. Hence time limit for flight claims is specified in national laws of the country where you bring the claim (European Court of Justice, Case C-139/11 dated November 22, 2012).

Generally, in majority of countries passenger can claim compensation for flights dated 3 to 5 years old, however other countries may have up to 10 years and even longer, so we encourage passengers to submit claims for all pre-existing disrupted flights and we will check it for you and notify you accordingly (you might have hundreds of EUR sitting in your email, so do not lose it).

Every EU country has its country-specific time limit. For example, in the UK – time to submit a claim to court is 6 years (confirmed in case Dawson v. Thomson Airways in 2014), so any claims for a flight less than 6 years old shall be eligible for flight compensation.

Important that time limit for bringing a claim is calculated from the date of the disrupted flight (date of arrival or scheduled departure in case of cancellation) and NOT until the date of claim submission to the airline, but until claim officially submitted to state court. Hence, it is important that passengers CLAIM FAST on their flights not to lose its rights. Warning, some airlines are actively trying to enter into lengthy settlement discussions directly with passengers in order to delay court filing, so once time has lapsed airline will immediately change its approach and reject passenger’s claim completely without any remedy.

Any passenger (regardless of nationality and residence) has a right to the EU Flight compensation (from €250 to €600) for eligible flights only in the following cases:

1) pertinent to all airlines;

EU to EU flights (domestic EU flight operated by any airline);
EU to Non-EU flight (departing from any EU airport and arriving at any airport outside EU operated by any airline);
2) pertinent to EU airlines only:

from Non-EU country to EU country (flight departing from a non-EU member state and arriving in any EU country on a flight operated by an EU licensed Airline).
Additional conditions:

1) a passenger has to have a confirmed reservation on a flight operated by the airline, and

2) a passenger has to arrive in time for the check-in as indicated on the ticket or communication from the airline, or, if no time is so indicated, no less than 45 minutes prior to the scheduled departure time of the flight;

3) flight shall meet time limits for bringing court claims, which are EU country-specific (EU countries, as usual, allow recovery for EU flights up to 3 years old, but some countries allow even older flights claims, e.g., UK allows to claims for flights up to 6 years old).

Major exclusions from the Regulation No. 261/2004:

1) flights from a Non-EU country to an EU country operated by a non-EU airline (e.g., American Airlines flight from New York to Paris is excluded from the Regulation No. 261/2004 may be covered by US regulations, but a return flight from EU to the US will be covered). But if you have a connection in Paris and continue the flight to Dubai on any airline, then the flight Paris to Dubai will be covered as the flight from EU;

2) flight disruptions caused by Extraordinary Circumstances (such as labor strike, security reasons, bad weather but only which affected flights, not any bad weather conditions qualify as an extraordinary factor);

3) passengers travelling on a free or discounted ticket not available to the general public are not eligible for flight compensation (airline employee’s discounted tickets). However, seasonal tickets, publicly discounted, promotion/sale tickets fares, as well as ticket obtained from a frequent flyer program are eligible for the flight compensation;

4) flights from Gibraltar Airport;

5) helicopter flights.

Yes, but you have to provide us with proof of authority/consent of your fellow passengers to do that. Please note that flight compensation will be paid to each passenger account even if you paid for tickets for your family unless proof of authority or assignment of payment is specifically furnished to our reasonable satisfaction.

A flight is considered disrupted and you can claim for compensation if:

  • The flight was delayed and was late to arrive at the destination by more than 3 hours.
  • The flight was cancelled less than 14 days before departure.
  • The air carrier refused to fly you because there were no available seats on the airplane.

Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.