Airhelp.com review

Airhelp is a flight compensation company that provides the service of claiming due compensation for passengers who have undergone the burden of a cancelled or delayed flight. For a full Airhelp review please visit our website.

Yes, they are legitimate company. For a full Airhelp review please visit our website.

Yes, Airhelp is safe company, but are there any better alternatives? If yes, you will find them here.

Airhelp services cost money only if they win your compensation.

Airhelp charge 35% of the compensation amount as a fee. They charge this fee only after receiving compensation, so you will get your compensation minus fee.

Yes, they are totally secured. For a full Airhelp review please visit our website.

If you think you’re entitled to compensation for your flight problem but the airline won’t do anything about it, don’t worry! There’s a chance that we can still help you. Simply use our Flight Checker to see if you are eligible. If we find that you have a valid claim, we will then discuss it with our Legal Team to see what options are available. We’ll handle the entire process for you from start to finish.

Airlines are not liable for flight disruptions that were due to “extraordinary circumstances.” These are scenarios that could not have been avoided even if all reasonable measures had been taken and include situations such as medical emergencies, civil unrest, strikes initiated by airport staff or air traffic control, serious adverse weather, and natural disasters, to name a few.

Generally speaking, yes. It will depend on several factors, such as where your flight was departing from, how late you arrived at your final destination, and whether all of your connecting flights were part of the same flight reservation (under the same booking reference number). The easiest way to check if your flight is eligible is to use AirHelp free Compensation Check.

If your flight is cancelled because of the Coronavirus
You are entitled to:

A full refund of your ticket
or
An alternative flight (when flights are rescheduled).

If you’re stranded at the airport because of a cancellation you’re entitled to care. That includes:

• Meals and refreshments.
• Access to communication.
• Accommodation when necessary.

At this point in time, we cannot accept claims for compensation for flight cancellations caused directly by Coronavirus, as the airlines must prioritise the health and safety of their passengers and crew first and foremost.

This includes flights to and from any areas affected by a travel warning or ban.

What if I don’t want to fly?

If you decide not to travel due to the Coronavirus you should contact your airline to find out what their refund policy is, or to see if they have specific guidelines covering the outbreak.

Proof of payment will do instead but we always prefer the travel documents

Yes, you can help your family or friends receive their compensation.

If they are in your booking you can include them while filing the claim in this site. They will need to sign a document later, or now using your device. Not for children, they are represented by their guardian.
For people in other bookings another claim must be filed. We can contact them instead, just send us their email addresses.

Your case has a better chance of success if we have many claims in the same flight, so it is better for everybody (oops, except the airline) if you talk to other passengers and everybody joins.

Yes, you can claim yourself or through your lawyer. In such case a very low tax of success (2%) is to be expected.

The Regulation No. 261/2004 does not set a time limit on how far back claims can go. There is no unified time limit for all EU countries. Hence time limit for flight claims is specified in national laws of the country where you bring the claim (European Court of Justice, Case C-139/11 dated November 22, 2012).

Generally, in majority of countries passenger can claim compensation for flights dated 3 to 5 years old, however other countries may have up to 10 years and even longer, so we encourage passengers to submit claims for all pre-existing disrupted flights and we will check it for you and notify you accordingly (you might have hundreds of EUR sitting in your email, so do not lose it).

Every EU country has its country-specific time limit. For example, in the UK – time to submit a claim to court is 6 years (confirmed in case Dawson v. Thomson Airways in 2014), so any claims for a flight less than 6 years old shall be eligible for flight compensation.

Important that time limit for bringing a claim is calculated from the date of the disrupted flight (date of arrival or scheduled departure in case of cancellation) and NOT until the date of claim submission to the airline, but until claim officially submitted to state court. Hence, it is important that passengers CLAIM FAST on their flights not to lose its rights. Warning, some airlines are actively trying to enter into lengthy settlement discussions directly with passengers in order to delay court filing, so once time has lapsed airline will immediately change its approach and reject passenger’s claim completely without any remedy.

Any passenger (regardless of nationality and residence) has a right to the EU Flight compensation (from €250 to €600) for eligible flights only in the following cases:

1) pertinent to all airlines;

EU to EU flights (domestic EU flight operated by any airline);
EU to Non-EU flight (departing from any EU airport and arriving at any airport outside EU operated by any airline);
2) pertinent to EU airlines only:

from Non-EU country to EU country (flight departing from a non-EU member state and arriving in any EU country on a flight operated by an EU licensed Airline).
Additional conditions:

1) a passenger has to have a confirmed reservation on a flight operated by the airline, and

2) a passenger has to arrive in time for the check-in as indicated on the ticket or communication from the airline, or, if no time is so indicated, no less than 45 minutes prior to the scheduled departure time of the flight;

3) flight shall meet time limits for bringing court claims, which are EU country-specific (EU countries, as usual, allow recovery for EU flights up to 3 years old, but some countries allow even older flights claims, e.g., UK allows to claims for flights up to 6 years old).

Major exclusions from the Regulation No. 261/2004:

1) flights from a Non-EU country to an EU country operated by a non-EU airline (e.g., American Airlines flight from New York to Paris is excluded from the Regulation No. 261/2004 may be covered by US regulations, but a return flight from EU to the US will be covered). But if you have a connection in Paris and continue the flight to Dubai on any airline, then the flight Paris to Dubai will be covered as the flight from EU;

2) flight disruptions caused by Extraordinary Circumstances (such as labor strike, security reasons, bad weather but only which affected flights, not any bad weather conditions qualify as an extraordinary factor);

3) passengers travelling on a free or discounted ticket not available to the general public are not eligible for flight compensation (airline employee’s discounted tickets). However, seasonal tickets, publicly discounted, promotion/sale tickets fares, as well as ticket obtained from a frequent flyer program are eligible for the flight compensation;

4) flights from Gibraltar Airport;

5) helicopter flights.

A flight is considered disrupted and you can claim for compensation if:

• The flight was delayed and was late to arrive at the destination by more than 3 hours.
• The flight was cancelled less than 14 days before departure.
• The air carrier refused to fly you because there were no available seats on the airplane.