When traveling on Air France, you are covered under EU 261. That means if your flight is delayed or cancelled, you may be entitled to compensation, as long as it was their fault. Here’s everything you need to know to file your claim against Air France and receive the compensation you deserve.
This article was updated on March 2023.
What are Your Passengers Rights with Air France?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air France Refund Policy
When travelling on Air France, things happen. If your flight is delayed or cancelled, you could be eligible not just for a refund from the airline but also for additional compensation under EC 261. What you can get depends on the circumstances.
For example, if your flight was cancelled but no other flight will work for your schedule, you can request a refund, as long as it’s in the airline’s control. You can also file a claim under EC 261 to be compensated for your trouble. These claims can be filed jointly and are intended to hold the airline accountable.
Recently Disrupted Air France Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air France
Air France has been helping passengers get where they need to go for nearly 90 years, and they have a reputation for excellence while doing it. Because of that, they’ve been named among the best airline in Europe, Western Europe, and France according to the Skytrax World Airline Awards.
Air France operates in 36 destinations within France, as well as offers passenger flights and cargo services to an additional 175 destinations across 78 countries across the world. Their global hub is featured in Charles de Gaulle Airport, helping connect millions of global passengers to their final destination.
Air France Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
You have rights when your flights are canceled or delayed while traveling on Air France. While you can’t claim compensation at the airport, all you need to do is call customer service to receive what you’re entitled to. Based on the circumstances, you could receive up to €600 in compensation.