Despite their best efforts, sometimes Air France loses your luggage. The best-case scenario is that they are able to locate it. If not, they will pay you out for your belongings under the Montreal Convention. You could receive up to €1,607. Here’s how.
Air France Lost Luggage Policy
If Air France loses your luggage, you need to declare it with them. You can do this online within 48 hours of your arrival or at the baggage office before you leave the airport. If you do not file a claim, you cannot claim compensation.
If your luggage has not been located within 72 hours, you will need to submit an inventory for everything in the bag. Include as much detail as you can, including what’s in the bag, how much it cost, and more. These details will help Air France locate your luggage. If they cannot find it within 21 days, then this claim will help inform how much compensation you can claim.
Under the Montreal Convention, you can receive a maximum of €1,607 for your lost luggage. However, that’s not to say that you will. You need to prove the value of your items, so if you have receipts, make sure to submit them. You can also purchase travel insurance which could cover lost luggage.
There is no universal amount that Air France will compensate passengers if they lose their luggage. Instead, it depends on the contents of the bag. To be eligible, you have to file a claim within 48 hours of the bag going missing.