Most people think they’re in the clear as soon as they get on the plane, but unfortunately, that’s not the case. You can still face delays while sitting on the tarmac, whether to take off or to get off the plane. If this sounds familiar, you may be entitled to compensation.
What is Tarmac Delay?
Tarmac delay can be divided into two different categories: take-off or de-boarding.
- You can be stuck on the tarmac as you wait for the plane to take off and start your journey.
- You can also be stuck on the tarmac waiting to get off the plane following your journey.
Both of these constitute tarmac delays, though you’ll want to take into account just how long the delay is to understand if you’re entitled to compensation.
How Long is a Delay?
This depends based on where you are, but in the United States, delays of two hours or more require special care. Passengers must be provided with food, water, restrooms, and medical care.
After a certain amount of time (3 hours in the U.S. and 4 hours internationally), you should be given the option to get off the plane. However, there are exceptions to the rule to protect your health and safety.
Tarmac Delay Laws
The U.S. Department of Transportation has set some tarmac delay laws in place; however, these only apply to flights within the United States. There are also some European laws in place, though they vary from country to country. If you’ve found yourself delayed on the tarmac, look up what regulations apply to you so you can get the compensation you deserve.
Remember, your time is valuable, whether you’re facing a tarmac delay or something more catastrophic.
In the United States, you have to be flying with a covered carrier for the tarmac delay laws to kick in. That means that your airline needs to operate at least one airplane with seating for at least 30 people or more and operate to, from, or within the United States. So, if you’re flying an American-based airline and face delays in a foreign country, U.S. tarmac rules do not apply.
How Long Can an Airline Keep You on a Plane?
Once you’re on the plane, ready to take off, time seems to stand still. Any delay can feel like a million years, and the same is true when you’re ready to de-plane and get on with your day. Unfortunately, there are no universal rules for how long airlines can keep you on the plane in either of these situations. The time airlines can keep you on a plan varies from country to country, so if you’re starting to get antsy as you sit on your plane, now’s the time to look it up!
The U.S. Department of Transportation passed regulations to combat unreasonably long tarmac delays in April 2010, and they’ve been changing air travel ever since. Once you hit two hours, you’ll start to receive special care like meals, bathroom access, and more. Any longer, and you may be given the option to get off once safe.
US Tarmac Delay Laws
If your delay is less than two hours, while inconvenient, you don’t have any additional rights. Once you hit that two-hour mark, special accommodations kick in.
- Two hours: Airlines must provide you with food, water, and bathroom access. If you need medical care, they are also legally required to provide it to you.
- Three hours in the U.S.: Passengers should be given the option to deplane.
- Four hours outside the U.S.: Passengers should be given the option to deplane.
Now, there are exceptions to the rule. You won’t be allowed to hop out of the plane if it’s not safe!
European Tarmac Delay Laws
Many European countries have robust flight regulations in place, including in the case of tarmac delays. You may be eligible for compensation under these laws, especially if it caused you to miss a connecting flight. This is stronger than many U.S. regulations. However, the conditions while on the plane vary. Typically, if you’re on the tarmac for:
- 1 hour: Planes are required to turn on the air conditioning, provide access to bathrooms, and offer water to passengers.
- 5 hours: Passengers are given the option to deplane.
Again, the conditions must be safe enough for you to deboard the plane.
International Tarmac Delay Laws
International tarmac delay laws vary based on your country of origin (where the plane is taking off), your destination country (where the plane is landed), and the leg of the flight you’re on.
- If you are on a U.S.-based, domestic flight, then you may be given the option to deplane after 3 hours.
- If you are on a U.S.-based international flight, you may be given the option to deplane after 4 hours.
- If you are in Europe, you may be given the option to deplane after 5 hours.
Some countries allow for additional financial compensation regarding tarmac delays.
What Can You Do if You are Stranded on the Tarmac?
Instead of watching the minutes tick down as your flight is delayed, try to stay calm. Everyone is just as frustrated as you are, and there’s no reason you should be outwardly rude to others – even the crew.
Know Your Rights
You have rights if your plane is stuck on the tarmac, so take some time to look them up and familiarize yourself. In Europe, after one hour, you start to receive additional rights like access to water, lavatories, and more. In the U.S., similar rights kick in after two hours. From three to five hours, you may be given the option to deplane.
Your pilot and crew have more visibility into the current issues, and there are some circumstances that they may not be able to be transparent in what’s causing the delays. If this is the case and your safety and security are at risk, you will not be able to deplane regardless of the length of time you’ve been on the plane.
File a Claim
If you’ve faced a tarmac delay, file a claim. In the U.S., they have 60 days to respond to you. If not, you can register a formal complaint.
What Can You Do if You Have to Deplane?
Deplaning can be tricky, so it’s important to keep the following tips in mind.
If you are given the option to get off the plane, and you do, it’s your responsibility to arrange for alternative transportation with the airline, though your fare should be transferable. You also need to make sure you grab all your luggage and carry-on items. If you checked luggage, you need to connect with the airline to get it back to you. You would have a lot more responsibility if you chose to get off the plane.
If you and other passengers are forced to get off the plane, work with the airline on alternative accommodations. They have more onus in this case since it was not your choice to get off the plane, so it’s important that you work with them on alternative accommodations, flights, and more. You may also be entitled to compensation.
How to Claim Tarmac Delay Compensation?
Like other flight delays, you need to file a claim in order to be eligible for financial compensation in regards to your tarmac delay. You can file a claim yourself, or you can work with specialized companies to do so. These companies will only take your case if they believe they can win, so it may be worth the saved headaches to partner with them.
To file on your own, contact their customer support team. In the U.S., they have 60 days to respond to you. If they don’t, you can file a formal complaint with the Department of Transportation. If you’re not in the United States, they may have different requirements. You may be required to provide additional documentation, so be patient.
You can also file through a flight compensation company that is well versed in all flight laws. They look at your case to see if you have a claim. If they accept, you only have to pay if you win. You may be responsible for additional fees if it goes to court, though this varies from company to company. It’s in their best interest to win, so they’ve developed a keen eye on what cases will be successful.
Tarmac delays can cause major headaches, no matter what stage of the trip you’re on. However, you may be entitled to compensation if the delay is unreasonable, depending on where it occurs. At the very least, you have rights while on the plane to make your accommodations as reasonable as possible.