When you’re traveling on SAS and face a delay or cancelation, you may be eligible to claim compensation under EC 261. This law can help you get up to €600 for your troubles, and here’s all you need to know to file your claim against SAS and get the compensation you’re owed under EC 261.

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What are Your Passengers Rights with SAS?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

Calculate Your SAS Compensation

Where were you flying to?

What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.


  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

SAS Refund Policy

If you have an issue while flying with Sas, you could qualify for a full or partial refund. Your full refund amount will depend on several factors, including how long the delay, what leg of the trip, and more. You can request a refund rather than a rebooking if the new flight does not work for you.

Additionally, you may qualify for compensation under EC 261, and you can claim it even if you received a refund for your trip already. You need to submit a claim with Sas in order to qualify, and if you do, you could receive up to €600.

Recently Disrupted SAS Flights

Date Airline (Flight number) Route Status Your compensation

About SAS

Scandinavian Airlines System – also known as SAS – is the national airline of Denmark, Norway, and Sweden and the largest airline in Scandinavia. This 3-star airline serves more than 168 destinations across Europe, the Middle East, Asia, and North America, thanks to its expansive fleet of more than 140 aircrafts.

SAS is based out of Stockholm, Sweden, and they have hubs in Copenhagen, Oslo, and Stockholm airports, with additional focus cites at the Bergen, Goteborg, Stavanger, Tromso, and Trondheim airports. They’re part of the Star Alliance, helping their customers travel to their final destination on one of their many partner airlines.

SAS Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Delays and cancelations don’t have to be the end of the world if you’re traveling on SAS. Under EC 261, you could be eligible to claim compensation for your troubles if you meet certain qualifications. All you need to do is file a claim. If you’re eligible, SAS will pay you out. This page was updated in 2023.

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