If you have a flight delay or cancelation while traveling on Lot Polish Airlines, you have rights under EC 261. This powerful regulation will help you get compensated for your inconvenience. Depending on the circumstances and the flight length, you could receive up to €600. Here’s all you need to know.
What are Your Passengers Rights with LOT Polish Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
LOT Polish Airlines Refund Policy
When you’re traveling on Lot, if your flight is cancelled or delayed, you can choose to continue with your trip or get a refund. Depending on the circumstances, you can get a full or partial refund. On top of this, you can also be compensated for your inconvenience under EC 261.
You can claim both as long as you qualify. Your flight must be 2 or more hours late or cancelled less than 14 days prior to departure. Even if you get a refund, that does not disqualify you from claiming up to €600 in compensation from Lot.
Recently Disrupted LOT Polish Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About LOT Polish Airlines
Lot Polish Airlines is the 18th largest airline operator, serving more than 120 destinations across Europe, Asia, and North America. Their fleet comprises 75 aircrafts, with their main hub out of Warsaw’s Chopin Airport. Lot Polish Airlines is part of the Star Alliance, so if there’s a route you need, they can partner with other leading airlines – including Lufthansa and SAS – to get you there.
Additionally, Lot Polish Airlines is a founding member of the International Air Transport Association (IATA), which is one of the biggest airline associations. Together, IATA carries more than 82 percent of air traffic seat miles.
LOT Polish Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 helps protect passenger rights, and you need to file a claim in order to receive financial compensation. If your flight was delayed or canceled while traveling on Lot Polish Airlines, you could get up to €600 per passenger. The catch is that you need to file a claim against Lot to receive it. This page was updated on June 2023.