Flight cancellations, an increasing issue with modern travel, disrupt plans and incur unexpected expenses. In light of EC Regulation 261/2004, numerous companies have emerged to aid travelers seeking compensation for such inconveniences. However, popularity or grand promises don’t always translate to efficient service. To help navigate this, we’ve researched and compiled a list of the best flight cancellation compensation companies, aiming to deliver the best service in securing your deserved compensation.
Our Top 3 Flight Cancellation Compensation Companies of 2023
- Skycop: Best Overall
- AirHelp: Most Popular
- ClaimCompass: Best Value
- Flight-Delayed.co.uk: Easiest to Use
- Refundmore: Most Reliable
- ClaimFlights: Best for Frequent Users
- Flightright: Most Versatile
- FairPlane: Best for Customer Service
- FlightClaimEU: Best Usability
- AirAdvisor: Smoothest Interface
Cancelled Flight Compensation Companies Reviewed
Overall, Skycop provides a lot of information and a streamlined process for getting compensation from airlines. They pride themselves on getting people the money that they are owed, and their customer service and amount of people that they have successfully served provides a tangible reflection of this passion. Skycop has a very informative and secure website that explains the process and what it may entail very well. Their staff and willing to work through several months of claims and negotiations to get results, and past customers say they do this patiently and graciously. Skycop provides all the information you need to decide if you want to use their company to claim compensation from airlines. They have low commissions, but they put plenty of time and effort into the process that would otherwise take months of further disruption to your life and schedule. They make it worth it to open a claim and begin the process to see if you can get anything back your disrupted travel experience.
AirHelp claims to be the leading travel compensation site for airline cancellations, delays, and overbooking. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Their compensation amounts are higher than other airline compensation sites while maintaining the industry standard 35% success fee, which is completely risk free. It’s clear that the team members at AirHelp are knowledgeable, and on their “About Us” page, potential customers can see and learn a bit about who will be managing their claim. With such a soundtrack record, AirHelp will deliver exceptional service and provide the most compensation possible, all while customers sit back and let the team take all of the time out of the claim process. Also, when airlines deal with individual customer claims, they are less likely to compensate on time and are more willing to let the issue go to court. However, when they are repeatedly dealing with a renowned airline compensation firm, such as AirHelp, airlines will be more willing to compensate quickly.
ClaimCompass is a professional and efficient company in the business of flight compensation. They are very highly reviewed on their website and generally applauded for being efficient, communicative, and overall an easy and effective service. Sometimes people are skeptical of the process of flight compensation, but ClaimCompass makes it easy to feel like you are getting the money you deserve with little hassle or headache.
ClaimCompass is responsive and will work as quickly as possible to get the claim and compensation taken care of. Some reviewers mention receiving compensation in as little as two weeks. While each case is highly variable, ClaimCompass seems to have a faster turnaround time than other companies. In addition, they are available to interact with customers in many languages, so they can offer their services to a large percentage of the people who are flying within the European Union under these regulations.
Overall, ClaimCompass works efficiently on behalf of the passenger and has staff with immense knowledge of the airline industry and regulations. They provide plenty of information, including ratings on each airline’s flight compensation tendencies, so the customer has a good idea of what they are getting into. Furthermore, the more claims they can win, the more money they will make, so they are pretty motivated to bring you the money you deserve to compensate for a bad flight experience in the European Union.
Overall, Flight-Delayed is a good choice of airline compensation sites. They do not have the highest volume, but that may mean more meaningful interaction with team members. Their high reviews and near-perfect success rate speak for their professionalism. And at the least, their website is a good resource for learning about what rights customers have in cases of egregious airline conduct. As usual, you can count on Flight-Delayed to not waste your money because they only take 29% of what the airline agrees to compensate, making each claim valuable to them. Reliability is by far their most vital asset. Unfortunately, flight cancellations and delays happen frequently, so having a good airline compensation team is important. And while it can be challenging to choose an airline compensation provider when there are so many, Flight-Delayed will offer each of its customers reliability and experience. If you can look past the lack of telephone correspondence and trust that Flight-Delayed will do all they can to win your compensation, then when you submit your claim through the team at Flight-Delayed, you can sit back and know that sometime within the next year, your money will be rolling in.
Refundmore.com has more than 25 legal experts on their team who specialize in European air passenger law, working directly with the airline to help you get compensation for delayed, cancelled, or overbooked flights, as well as lost luggage, missed connections, and additional expenses. Their website is easy to use, with only three steps from start to finish. First, you enter your information to see if you are entitled to compensation, open a case if you are, then wait for your payment.
Refundmore.com charges a commission for each case they win, with a maximum fee of 30 percent, depending on the case’s complexity. If your case goes to trial, they will charge an additional 15 percent fee. You do not have to pay if you do not win your claim against the airline, so it’s in Refundmore.com best interest to deliver the best service possible.
Refundmore.com has more with 2,300 reviews on TrustPilot with an average rating of 4.8/5 stars. Customers report being happy with the support they received. They shared they avoided all the hassle by partnering with Refundmore.com while winning their case.
Overall, ClaimFlights looks like an exceptional compensation service. They fight on behalf of their clients based on European laws to get the compensation their customers deserve. They service an excellent seventy nine airlines and forty airports across three continents. This global reach is a plus for any potential clients because it offers a vast number of both airlines and airports that could be covered under their claim. While their global reach goes as far as North American and Asian companies, the only problem is that claims can only be made on claims that either took off or landed in a European Union country. In addition, they do not speak all the different languages of the countries they service, so if the customer does not speak another language, such as English or German, it will be hard for them to use the service. They have an almost 100% success rate and work on a “No Win, No Fee” basis with no hidden costs, which means it is free to use if you do not receive any compensation. They have 9.7 out of 10 stars on TrustPilot. ClaimFlights is a good option for customers seeking compensation from a much wider travel area than just within the UK or significant European countries.
FlightRight is a successful company that fights for travelers who have lost money, time, and peace of mind due to problems with air travel. These problems could be as simple as a delay of over three hours to as large as a flight cancelation or overbooking. Any one of these experiences can waste a lot of traveler’s time and lead to other missed flights, reservations, or important events they are trying to get to. Flightright fights on behalf of the customers to get these funds back. They have a 99% success rate in fighting the airlines on behalf of the clients, with the possibility of fighting these claims up to six years after the traveler’s flight. They have excellent reviews from notable sources such as the Wall Street Journal, NBC News, the Boston Globe, and the Daily Telegraph, as well as many satisfied customers. They also work on behalf of their customers with a large selection of airlines and airports as long as the flight either took off or landed within a country in the European Union. The span of FlightRight’s reach in the airline world gives the opportunity to many customers to receive the compensations they deserve without having to fight the airlines themselves.
With its dedicated lawyers, researchers, and experts, FairPlane gives you the best chance of success when it comes to your airline compensation claim. They are able to do this thanks to their ability to compile data on flight plans, weather data, and other necessary things to help with your claim. They claim to have a near perfect success guarantee which aligns with the overwhelmingly positive response.
Their website is user friendly and spells everything out in easy to understand terms. It tells you how much you are paying, how long it takes, and any caveats you need to take not of. While this branch is only located in the United Kingdom, the FairPlane company covers many European airlines and countries.
FairPlane also stays with the client every single step of the way, making sure they are informed of their claim status, as well as making the process easier in every way. They contact the airline directly and work with them and the law to get the best result possible. They have only been in the game a few years, but they have proved that they have the know-how, the resources, and the support of others to help clients get the compensation for the delayed flight and cancellation they are owed. It may take a little while to get your claim settled, but they will do whatever is necessary to get it to you, and you will only be charged if your claim is
Since FlightClaimEU is a part of CCN Aviation, they have access to resources that other flight compensation companies may not. They have their own supply of legal counsel and lawyers who can help you receive any compensation you may be owed due to a delayed or cancelled flight. Through their claims process, they make sure to be thorough and provide any necessary information that may help you receive compensation.
Not only do they deal with delayed and canceled flight claims, but FlightClaimEU also has a baggage claim service and a tax claim service. Through these, you can earn extra compensation by declaring any baggage or luggage lost during a flight as well as using unused tickets due to a delayed or cancelled flight for a tax break.
The claims resolution time for FlightClaimEU is a little faster than other places, which gets you any possible compensation more quickly, and they will only charge you if they win the claims. That being said, they do not guarantee that you will receive any compensation, but due to their positive reviews of handling claims, it is likely that if you are owed by the airlines, you will get compensated.
Their website is easy to use and provides answers to any questions you may have, including how to file a claim and the steps it takes to process it. They also provide extra information about all their services. FlightClaimEU differentiates itself thanks to the additional services and extra efforts they take to give you any compensation you may be owed.
AirAdvisor is a standard airline compensation provider. They’ve helped over a thousand clients receive compensation for flight delays and cancellations issues. Their website is easy to navigate, and their FAQ answers seem concise and informative. Their success fee is nothing lofty but rather an industry standard 25%, taken after the case is won. With a success rate of 98%, most clients can feel assured that by choosing AirAdvisor they will almost certainly receive some amount of compensation. Since compensation ranges EUR 250-600, potential clients can quickly calculate how much AirAdvisor will compensate them. Although wait times for compensation can seem lengthy, being between roughly 2 months to a year, this is mainly due to the laws around when compensation must be dulled out by airlines and less to do with the AirAdvisor team. While it would be nice for AirAdvisor to expand their scope of customers to include more EU languages, the five they offer are still inclusive compared to other airline compensation companies. Overall, choosing AirAdvisor would be a wise choice for anyone looking for an average sized payout at very little risk of losing their case.
OUR EXPERTS HAVE TESTED 34 FLIGHT CANCELLATION CLAIM COMPANIES
Other Companies Taken Into Consideration
In completing the research to bring the top 10best flight cancellation compensation companies to our customers, we also reviewed many companies that did not make our top ten list. These companies were still good companies and could still meet many of your needs. We just did not feel that they were the very best companies based on our research. This could be because they only spoke a very limited number of languages, had a limited jurisdiction, or the company didn’t meet another one of our qualifications. These companies are still good companies and could still meet your unique needs. We just didn’t feel they met the needs of the majority of our readers.
Claimair.com is a flight compensation company based in Prague, Czech Republic. They use global legal frameworks signed by more than 100 countries to guide their work. As long as your delay occurred in the EU – even if it’s not an EU-based airline – you are eligible for compensation.
Filling out their form takes just two minutes. Simply enter your information, including personal details and flight information. Claimair.com will contact you if your case is accepted and begin negotiations with the airline on your behalf. If needed, they will take your case to court, and you only pay if they win.
Claimair.com takes a 25 percent commission on all cases. Most customers receive their compensation within 13 weeks, though some can take longer depending on the complexity of your case. Claimair.com keeps you informed as updates are available, and with a 90% success rate, the odds are in your favor to receive a settlement.
Claimair.com has a 4.2 rating on TrustPilot, with more than 144 customers raving about the great service. They were pleased with the high level of customer service and quick resolution, helping get them the money they are entitled to.
BottOnline is a compensation company that fights to earn many different types of compensation for their customers. These compensations can come as a result of cycling accident claims, car accident claims, holiday claims, bounty data breach claims, and consumer claims, in addition to their flight compensation claim section. They work fast and hard for their customers. They boast that 50% of their claims are completed within 30 days, and if they have not heard from airline companies within 30 days, they issue court proceedings on behalf of their customers. Their website does not offer a live chat option, but it is very easy to navigate, provides a wealth of information for the customer, and is mobile friendly.
BottOnline provides a flat rate chart, so their customers know just how much they will be paying for BottOnline services which end up being 25% commission plus VAT plus an additional administration fee of 23 Euros. They have average reviews on TrustPilot but are rated 4.7 out of 5 stars on Feefo based on over 8000 reviews. In addition, BottOnline can fight claims on behalf of their customers on any flight that either landed in or departed from an airport that was located within the EU. Overall, although they only speak English which limits the number of customers they can help, they seem like a strong, reputable company that fights hard for their customers and provides a wealth of speedy services.
Pick the Best Flight Cancellation Compensation Company and Get up to 600€!
We believe in doing the research for our customers to provide them with a list of the companies we believe are the best for the job. This list was compiled by reviewing many flight cancellation compensation companies and narrowing it down to the ones that we felt were the best for our customers. We narrowed this list down by carefully examining many aspects of these companies, including but not limited to the languages they speak, where they are located, how long they have been in business, what other customers say about them, their success rates, and more.
- Cost/Fee: One of the most important things for our customers to know is how much they are going to be spending in order to get the compensation they deserve. We want our customers to know just how much they are going to be spending in comparison to the compensation they will be receiving, so it was important for us to research just how much each company charges their customers.
- Languages Spoken: In a place as diverse as the European Union, it is important to know what languages each company speaks. We wanted our customers to know right away if they would be able to get the service they need in a language that they are comfortable with. The companies that spoke more languages were ranked higher because they could provide their services to more customers.
- Customer Reviews: What other customers had to say about each company was very important to our review process as well. Sometimes it is hard to tell by their flashy promises on the website if they will actually follow through in the way they say they will. By reading customer reviews, we were able to see what real customers experienced in using their services.
- Average Compensation Time: We want our customers to get their compensation in a timely manner. If your flight has been cancelled, you don’t want to be waiting over a year to get your compensation. You also don’t want to be wondering when you are going to get your compensation. This is why we carefully reviewed the average compensation time of each company in order to provide our customers with not only a list of the most timely services but also an honest answer to when they could expect their compensation.
- Resources They Offer Customers: We wanted to give our customers access to resources more than just flight cancellation compensation. This is why the companies that could provide our customers with more than just one service were ranked higher than others. Companies with a blog, information on passengers’ rights, and compensation calculators ranked higher than those that just strictly provided a single service.
Frequently Asked Questions
⭐How much are you entitled to claim for a cancelled flight?
Cancelled flight compensations are issued in different amounts, dependent upon the flight distance: 250€, 400€, and 600€.
✅Up to 1500 km
Passengers on flights up to 1500 km distance can receive up to 250€ compensation.
✅From 1500 km to 3500 km
If the distance was from 1500 km to 3500 km long, you qualify for up to 400€ compensation.
✅More than 3500 km
If your flight was over 3500 km in length, your compensation could be as high as 600€.
You can calculate your distance and compensation here:
✔️When are you entitled to flight cancellation compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight cancellations in the European Union countries. A cancelled flight is considered eligible for compensation if it was cancelled less than 14 days before the scheduled departure date. If you want to learn more about it, check our flight cancellation compensation guide.
❌When are you not entitled to claim a flight cancellation compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for a cancelled flight compensation.
❌Flight canceled more than 14 days ago
A cancelled flight is not considered eligible for compensation if it was cancelled more than 14 days before the scheduled departure date.
❌Strikes and incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
❌Anything related to COVID-19
If your flight was cancelled or delayed because of COVID-19, you are not eligible for EU flight compensation.
✋What is the best flight cancellation compensation company?
You’ll find a plethora of flight cancellation compensation companies, including the ones we just mentioned above. While such a company sure makes it easier for you to claim the compensation upon cancellation, it can be daunting to pick the best one.
The rule of thumb is to consider the quality of service, support and reputation of the company. Once you do that, you’re good to move forward with the best flight cancellation compensation company.
❓When can you get flight cancellation compensation?
When it comes to flight cancellation compensation, there are a few things that passengers need to know. For one, eligibility for compensation depends on the cause of the flight cancellation. If the airline is at fault, then passengers are generally eligible for compensation. Moreover, if the flight was cancelled within 14 days of scheduled departure then you’re still eligible to claim for compensation.
🤔Is flight cancellation compensation worth it?
It sure is worth it because not only you get a full ticket refund but an extra 250 – 600 EUR as flight cancellation compensation. However, you need to file a claim first.
👌How to claim flight cancellation compensation?
The primary method to seek compensation is by completing the EC261 claim form and contacting the airline directly. Be prepared for a potentially lengthy and complex process, and ensure your documentation, including your boarding pass, flight itinerary, and any other pertinent documents, are ready.
Alternatively, you could engage a flight cancellation compensation company. While they do charge a fee, these firms streamline the process by handling all the paperwork and negotiations on your behalf.
Recently Cancelled Flights
|Date||Airline (Flight number)||Route||Status||Your compensation|
In today’s travel world, flight cancellations are more frequent than people would like. Thankfully, the EC ruled on regulation 261/2004 in February of 2004 to protect those traveling in the European Union. This ruling made it possible for those who’s flights had been canceled to get the compensation they rightfully deserve. After this ruling, many companies popped up all across the European Union, ready to fight against the airline companies for their customers and get them the compensation they deserve.
As many companies popped up, the competition grew, and it was harder and harder for travelers who had experienced cancelled flights to know which company to trust. This is why we took it upon ourselves to bring our customers a list of the companies we believe are the best flight cancellation compensation providers. We reviewed many companies to narrow it down to this list that we felt would be the best for our customers. We chose these companies based on how they compared to the other categories in several categories, such as how much they charge, what languages they speak, what their average compensation time is, what real customers say of their experience in their reviews and more.
We compiled this list, but we also know that each case is unique, and these companies might not be best for every user. In limiting the list to only ten companies, we know that we can not possibly provide a list of companies that would be perfect for every customer in every instance. However, we have tried to provide our customers with a guide on what to look for in other companies if this list is not satisfactory. In addition, we know that each person’s experience with a company is going to be unique.
About an Author
Scott Welsch is a London-based attorney. He specializes in travel law, and he wants to educate people on their rights as European travelers. Many flight compensation companies try to entice their customers with promises of speedy service, success rates, and money they have successfully returned. These look like the best options to the untrained eye and the frazzled traveler sitting on an airport floor. Our mission here is to keep the comparison list up to date, allowing you to work with the exceptional companies only that live up to their shiny promises.