Flightclaimeu is a subsidiary of CCN (Claims Corporation Network) Aviation. They have made it their desire to allow air travellers to know their passengers rights and provide services that reflect this desire. They have many different services that allow them to represent clients for flight compensation among other things.
Although just a trademark of the CCN, Flightclaimseu handles all of their clients through the Flightclaimseu banner allowing for personalized service. Any data provided will only be used by the Flightclaimseu service and nowhere else.
|OVERALL RANK:||#9 out of 24|
|USABILITY:||Very Easy To use|
|AVERAGE COMPENSATION TIME:||8-12 weeks|
|REVIEWS:||0% are five star “Excellent” reviews|
Our Flightclaimeu.com review
Since Flightclaimseu.com is a part of CCN Aviation, they have access to resources that other flight compensation companies may not. They have their own supply of legal counsel and lawyers who can help you receive any compensation you may be owed due to a delayed or cancelled flight. Through their claims process they make sure to be thorough and provide any necessary information that may help you receive compensation. To keep your information safe and secure, all dealings with Flightclaimseu.com is strictly done under this banner and will only be used for resolving your claim.
Not only do they deal with delayed and canceled flight claims, but Flightclaimseu.com also has a baggage claim service and a tax claim service. Through these you can earn extra compensation by declaring any baggage or luggage lost during a flight as well as using unused tickets due to a delayed or cancelled flight for a tax break.
The claims resolution time for Flightclaimseu.com is a little faster than other places which gets you any possible compensation faster, and they will only charge you if win any money. That being said, they do not guarantee that you will receive any compensation, but due to their positive reviews of handling claims, it is likely that if you are owed, you will get it.
Their website is easy to use and provides answers to any questions you may have, including how to file a claim and the steps it takes to process it. They also provide extra information to all their services. Flightclaimseu.com differentiates itself thanks to the extra services and extra steps they take to provide you with any compensation you may be owed.
Other things to know about Flightclaimeu.com
- Flightclaimseu is part of the CCN which is based in The Netherlands.
- Received compensation can range from €250 to €600.
- Compensation fee is 25% of overall money received, but will not charge you if no compensation is won.
- Average time it takes to receive compensation is two months.
- Has other services besides claiming flight compensation.
- Provides no guarantee that compensation will be won.
- Website functions in a dozen different languages.
Part of the CCN. This allows them to have specialized legal counsel.
Provides not just flight compensation, but baggage compensation and a tax refund for unused or cancelled tickets.
Average compensation claim takes two months to resolve.
Does not cover extreme weather conditions.
No guarantee that you will receive compensation.
Can only contact Flightclaimseu through email.
Flightclaimeu.com flight compensation
- Flights up to 1500 km
Mid ranged flights
- Flights from 1500 km to 3500 km
- Flights more than 3500 km
Mid ranged flights
Is Flightclaimeu.com trustworthy?
Yes you can definitely trust them.
When are you entitled to EU flight compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:
Airplane Technical Issues
If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.
Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.
Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.
The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.
When are you not entitled to EU flight compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.
Delayed for Less Than 3 Hours
If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.
Flight Canceled More Than 14 Days Ago
A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.
Airplane Manufacturing Flaws
Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.
Bad Weather Conditions
If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.
Strikes and Incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
The price you pay for a flight booking is a net price which, in almost all cases, already includes local taxes. It is only the price before the airport taxes that the airline is in the position to make non-refundable. This means that taxes paid as part of the booking are fully recoverable in all cases of unused tickets, even if the ticket is marketed as being non-refundable.
No, for the TaxClaim service we only charge the 25€ administration flat fee. In addition, the no cure-no pay policy applies to it, meaning if we fail to recover funds from the airline, we do not charge for our service.
In order for FlightClaimEU to be able to legally present the claim case on your behalf towards the airline, involve an enforcement body or represent you in the matter before a court, it needs to be formally empowered by you to do so.
The power of attorney document serves this exact purpose: it expresses legally, that you are giving your consent to us handling your claim. Our system will automatically generate, and send the document to you shortly after you submit your claim, which you will need to sign and return to us.
Our system will automatically generate, and send the power of attorney document to you shortly after you submit your claim, which you will need to sign and return to us. The document will be sent in a PDF file. You can open it with a standard PDF reader like Adobe Acrobat Reader. PDF readers allow for electronic signatures to be added to the documents, however, while we accept such signatures, since in some cases your signature will be checked against that appearing in your personal identification documents we recommend that you sign a printed copy. You can then scan it or take a photo of it so that you can return it to us via e-mail.
Once we have received the monetary compensation from the airline, we will request your bank details, which we will forward to our finance department. They will then initiate the payment, which will take place within one week from receiving your bank details. If you are curious about the length of the claims handling procedure, we also have a FAQ entry about that.
In short: No. Even if FlightClaimEU escalates a claim to a legal level, the airline will be legally obliged to bear the cost of the legal proceedings if we win the case. In the extremely rare event of a case being lost in court, FlightClaimEU will bear the financial burden of the court proceedings at no extra cost to its clients.
FlightClaimEU provides its three main services, FlightClaim, BaggageClaim and TaxClaim on a ‘no cure-no pay’ basis. No cure-no pay means that we will only charge for our service if we succesfully handled your claim and secured a compensation and/or reimbursement for you. The fee will be deduced from the compensation the airline pays. Our only service that does not use this feature is the Second Opinion service, which charges directly for the advice we provide you with.
FlightClaimEU provides its services on a ‘no cure – no pay’ basis. This means we only charge for our services if we succeed in the claims procedure – otherwise, you do not have to pay us. This applies to all our services except for Second Opinion, for which we only charge a €25 flat fee in return for the advice provided.
You will receive 75% of the funds provided by the airline, minus a €25 administration flat fee per passenger. When we are unable to claim funds your behalf, we do not charge for our services, and a situation where you pay more than what was claimed cannot occur.*
An example calculation is provided below:
Airline compensation: €600
You receive: 3 x 600 x 0.75 – 3 x 25 = €1275
Even in cases where a paid court procedure is initiated, FlightClaimEU will guarantee to cover all costs in the rare event that the case is lost. When the case is won, the airline is obligated to bear all legal costs brought forward by the proceedings.
The concept of extraordinary circumstances is used to decide whether an airline can be held responsible for a disruption affecting one of their flights or not, and if it is therefore liable to pay compensations or reimbursements. Its definition has evolved over time through court rulings and regulation amendments. Main types of extraordinary circumstances are extreme weather-related issues, strike action, and safety concerns. However, only a subset of specific sub-types fall into the definition, for example lightning strikes and airline crew strikes do not count. Our flight rights page and several other FAQ questions tackle this topic.
In each claim case, FlightClaimEU will look up the weather records relevant to the airport in the timeframe of the departure/arrival using its comprehensive set of sources. In some specific types of extreme weather conditions, the airline can reject the claim based on extraordinary circumstances. Winds strong enough to constitute a danger to the landing/takeoff operation and significantly decreased visibility qualify as such circumstances, but lightnings for example, do not. You can find more information about this on our flight rights information page.
Certain types of strikes and political unrest qualify as extraordinary circumstances which may exemp the airline from its obligation to pay compensation. Air traffic control (ATC) strikes and political unrest giving rise safety concerns count as such circumstances, but airline crew strikes for example, do not. FlightClaimEU will always investigate the circumstances surrounding the disruption carefully using its range of information sources. We have an intuitive flight rights page to guide you through the eligibility criteria.
If such an event made you arrive more than three hours late at your final destination, or meant that you could not get to your final destination and needed to return to your original place of departure, you are eligible for compensation if your connecting flights were in the same booking. In addition, you are entitled to the reimbursement of all additional expenses you had incurred at the place of the stopover due to the disruption.
Our online claim submission forms request the provision of some travel documents. Namely, we may ask for copies of the boarding pass, booking confirmation and a personal identification document (passport or national identification card) to be submitted. In addition, in some cases the online form may ask for receipts of extra expenses or of the booking to be uploaded.
We only use these documents to double check that the details you provided are correct, and are thus not compulsory to submit. Receipts are only requested in cases where they may be refunded, but are also not compulsory to provide.
However, your personal identification document will be necessary, if your case needs to be escalated to a legal level. If this is the case and you had not provided the document when filing the claim, we will contact you and request that you submit it.
In case of eligibility, the compensation and/or reimbursement is always due to the passenger(s) in the booking, rather than the person or organization who made the booking. This means that it makes no difference, if your ticked had been given to you by your employer or a travel agency – it is you who suffered from the consequences of the flight disruption, and thus it is you personally, who will be compensated for it.
Most cases take between two weeks and two months to be resolved – significant deviations from this only occur when a third party (airline, enforcement body or court) takes very long to respond.
We take great care to update you whenever the status of your claim changes, and upon your request.
You can read more details about the process below:
In most cases we determine the elibility of claims within 2 working days of the submission, and 5 working days at the latest for complex cases. Depending on how long the airline takes to respond to the claim, the waiting period after this is typically one to six weeks in our experience – with some airlines taking longer to respond than others. If the airline accepts the claim, they usually provide the compensation within a week from their response. If they reject it and we either enlist a national enforcement body or initiate a court proceeding, a further 2-6 months waiting period may occur depending on the specific case in question.
You may be eligible for a compensation, or reimbursement, or in many cases, both. Three bands of compensations are specified in the regulation as €250, €400 or €600 per person. The eligibility and band of compensation airlines are obliged to provide in a specific case depends on both the total flight distance, and the type of the disruption. In case of delays, it also depends on the length of the delay. In some cases, reimbursement of additional expenses induced by the disruption also needs to be provided, if the receipts of the extra expenses have been kept. In the case of baggage claims the compensation/reimbursement scheme is different, and normally a maximum of about €1300 can be claimed per flight. You can find more information about this topic on our flight rights and baggage rights pages.
FlightClaimEU uses various commercial and consumer databases of flight, weather and air traffic control data. This set of up-to-date information serves as the basis for our decisions about eligibility. Not only does FlightClaimEU gather data from dedicated databases, but also from social media sources and news articles. These additional sources play a fundamental role in our monitoring system. The top-of-the-line IT solutions we implement and maintain help us always stay ahead of the pack.
You can file your claim using our online forms, which you can access by clicking on the name of the relevant service:
FlightClaim | BaggageClaim | TaxClaim
You will generally need:
- Your basic personal details, and of any underage children who travelled with you
- The details of your flight
- In case of a BaggageClaim, preferably photos of your bag, and specifically about any damage to it, and your Property Irregularity Report (PIR) number
- Electronic copies of your travel documents (booking confirmation, boarding pass, passport/identification card)
We recommend that you submit as much information and as many documents as possible, since this can speed up the process significantly. We also recommend that you collect any receipts of extra expenses, as you may also be eligible to be reimbursed for these.
FlightClaimEU does not guarantee that you will receive compensation or reimbursement. Before we start the claims handling process and make your case to the airline and/or further enforcement agencies or courts, we first determine the eligibility of your case. We will inform you about this decision between 2 to 5 working days from your submission. Your can find more information about how we determine eligibility here.
We would be glad to hear from you. You can always contact us at firstname.lastname@example.org, or you can leave us a message using our contact form by clicking here.
Besides the exceptional flight claim handling experience FlightClaimEU offers, our motivation to advocate passenger rights makes our service more informative (we always tell you exactly what we have done to progress your claim). In addition, our carefully designed website and forms offer a truly innovative and easy-to-use user experience. Our parent organization, Claims Corporation Network also backs us with top-notch legal expertise to succeed even in he most complex flight claim cases.