Flight delays and cancelations are often under the airline’s control, which is why EC 261 strives to hold airlines like TUI Fly Nordic accountable. Because of this, you may be eligible to receive up to €600 in additional compensation. Here’s all you need to know to file your claim with TUI Fly Nordic.

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What are Your Passengers Rights with Tui Fly Nordic?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

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Where were you flying to?

What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.


  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

Tui Fly Nordic Refund Policy

If there’s a delay or cancellation when you are travelling on Tui Fly Nordic, you are eligible for a full or partial refund, depending on the circumstances surrounding your flight issue. On top of that, you could also claim compensation under EC 261.

As long as you qualify, you could receive up to €600 in compensation under this law. Qualifying circumstances include a flight that has been cancelled within 14 days of your original departure or you’re delayed more than 2 hours. The amount you can receive will depend on your flight details. You need to file a claim, but you are eligible to receive both.

Recently Disrupted Tui Fly Nordic Flights

Date Airline (Flight number) Route Status Your compensation

About Tui Fly Nordic

TUI Fly Nordic is headquartered in Stockholm, Sweden, with operating bases in Copenhagen, Gothenburg, Helsinki, Norrkoping, Oslo, and Stockholm-Arianda. It’s part of the TUI Group and operates short, medium, and long-haul leisure flights in the Nordic Countries. They often work on behalf of various tour operators, including TUI Danmark, TUI Suomi, TUI Norge, and TUI Sverige.

Each year, TUI Fly Nordic connects millions to their destination through charter flights. They have a fleet of just four, but that doesn’t stop them from serving over 20 destinations. They were originally founded in 1996, though they didn’t exist in their current form until 2005.

Tui Fly Nordic Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Charter flights are covered under EC 261, so when you face an avoidable delay or cancelation when traveling on TUI Fly Nordic, you can claim compensation. Depending on the length of your trip, you could receive up to €600. All you have to do is file a claim to receive it. This page was updated on June 2023.

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