Delays and cancelations occur whether you’re flying commercial or chartering a plane. If it’s within TUI fly Belgium’s control, you could be eligible to receive compensation under EC 261, on top of getting your flight rescheduled. Here’s all you need to know to file a claim and receive the compensation you deserve.
What are Your Passengers Rights with TUI fly Belgium?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
TUI fly Belgium Refund Policy
There are cases where you can get both a refund from TUI fly Belgium and compensation under EC 261. If you face a delay or cancellation, don’t panic. Work directly with the TUI fly Belgium customer support to get your flight rebooked. If it’s not possible, request a refund. Based on the status of your flight, they should give you a full or partial refund.
In addition, based on the circumstances, you could qualify for additional compensation, including if your flight was more than 3 hours late or cancelled within 14 days. If so, you need to file a claim.
Recently Disrupted TUI fly Belgium Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About TUI fly Belgium
TUI fly Belgium is a scheduled and charter airline that services more than 134 destinations across the world, thanks to its fleet of 30 aircrafts. It’s part of TUI Group and TUI Airlines, which also includes TUI fly the Netherlands, Corsair International (France), TUI fly Deutschland, TUI Airways, and TUI fly Nordic.
They are headquartered in Zaventem, Belgium. As part of the TUI Group, which is a german leisure, travel, and tourism company, it offers a full suite of services to get passengers to their final destination in style, with nearly 100 years of experience to back it up.
TUI fly Belgium Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
TUI fly Belgium is covered under EC 261 when you are flying or have touch points in the European Union, as well as qualifying airspace. Based on the length of your flight, you could receive up to €600 in compensation – but only if the issue was within TUI fly Belgium’s control. This page was updated on June 2023.