Ifdelayed.com review

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Ifdelayed.com review2020-02-26T08:09:31+00:00

Ifdelayed.com is a flight compensation company that works to get you compensated for cancelled, overbooked, and delayed flights within the European Union under the Flight Compensation Act of 2004. Ifdelayed can open cases for flights that happened up to six years ago, and under the Flight Compensation Act, you may be eligible for up to €600 in compensation. Ifdelayed.com was founded in Sweden, and is a highly reviewed flight compensation company. It does not cost anything to begin a claim, and they will only charge their fee if they are successful in getting you compensated.

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Visit Ifdelayed.com

 

Ifdelayed.com overview

OVERALL RANK:#5 out of 24
USABILITY:Very easy to use
AVERAGE COMPENSATION:308€
SERVICE COST:30%
AVERAGE COMPENSATION TIME:8-16 weeks
LANGUAGES:2
REVIEWS:9.1 out of 10 on Trustpilot
OFFICIAL WEBSITE:Ifdelayed.com

 

Our Ifdelayed.com review

Ifdelayed is a highly reviewed and appreciated flight compensation company. While some reviewers mentioned that they would prefer an easier website, and more correspondence and updates, most of their customers are happy with the simplicity and efficiency of the service offered by Ifdelayed. In 2018 as a response to some of their customers’ request for more updates, Ifdelayed launched a customer portal that makes it easier to access information and updates on the progress of each claim. They say that they strive to keep you updated with information about the claim as soon as they become aware, and if there are any further questions, they are accessible through many forms of communication and social media platforms.

Airlines lose money when they have to pay out for flight delays, so they try to make the process difficult and demanding for the average passenger. Companies like Ifdelayed make this process simpler and faster, and will only charge you their fee if they are successful in winning your compensation from the airlines. Ifdelayed is an industry leader, and they work hard to ensure their customers are satisfied, which is reflected in their extremely high customer feedback ratings. Generally, it takes them 1 to 10 weeks to get in touch with airlines, but if airlines refuse to compensate Ifdelayed will continue with the case and take them to court on your behalf. They continue to use all of their time and resources at no charge to the customer until they have secured compensation from airlines.

Other things to know about Ifdelayed.com:

  • Ifdelayed was founded in Sweden.
  • Ifdelayed charges a fee of 30% including the Value Added Tax. Their commission is the same every time.
  • Ifdelayed has been featured on Dagens Industri, Travel News, Expressen, Breakit, Aftonbladet, and Sveriges radio.

Ifdelayed Pros

  • Ifdelayed is easy to contact. They are available through their helpline, website chat, email, postal address, and in person at their headquarters in Stockholm, Sweden.

  • Ifdelayed has a score of 9.1 out of 10 on Trustpilot, and 4.9 out of 5 on Facebook.

  • They have dealt with each airline and provide information about every airline’s process on their website.

  • Ifdelayed works as efficiently as they can to get claims and compensation sorted.

Ifdelayed Cons

  • Reviewers say that their website is not user friendly enough, and they are not able to make any edits to claims.

  • They are sometimes slow to respond.

  • If the compensation is not paid in Euro, there will be a currency exchange fee.

Ifdelayed.com flight compensation

Short flights

250
  • Flights up to 1500 km

Mid ranged flights

400
  • Flights from 1500 km to 3500 km

Long flights

600
  • Flights more than 3500 km

Ifdelayed.com fee

Short flights

75Success fee

Mid ranged flights

120Success fee

Long flights

180Success fee

Is Ifdelayed.com trustworthy?

Definitely yes.

 

Claim your compensation at Ifdelayed.com here

 

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When are you entitled to EU flight compensation?

 

EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:

Airplane Technical Issues

If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.

Airplane Rotation

Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.

Operational Issues

Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.

Other

The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.

When are you not entitled to EU flight compensation?

 

There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.

Delayed for Less Than 3 Hours

If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.

Flight Canceled More Than 14 Days Ago

A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.

Airplane Manufacturing Flaws

Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.

Bad Weather Conditions

If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.

Strikes and Incidents

Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.

Non-EU Flight/Operator

If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.

Ifdelayed.com FAQ

What is Ifdelayed?2020-02-26T08:05:52+00:00

Ifdelayed.com is a flight compensation company that works to get you compensated for cancelled, overbooked, and delayed flights within the European Union under the Flight Compensation Act of 2004. For a full Ifdelayed review please visit our website.

Is Ifdelayed legit?2020-02-26T08:05:32+00:00

Yes, they are legitimate company. For a full Ifdelayed review please visit our website.

Is Ifdelayed safe?2020-02-26T08:05:13+00:00

Yes, Ifdelayed is safe company, but are there any better alternatives? If yes, you will find them here.

Does Ifdelayed service any cost money?2020-02-26T08:04:49+00:00

Ifdelayed services cost money only if they win your compensation.

How much does Ifdelayed service cost?2020-02-26T07:57:20+00:00

Ifdelayed charges 30% of the compensation amount as a fee. They charge this fee only after receiving compensation, so you will get your compensation minus fee.

Is Ifdelayed secure?2020-02-26T07:56:53+00:00

Yes, they are totally secured. For a full Ifdelayed review please visit our website.

Where can I find Ifdelayed Terms and Conditions?2020-01-08T02:33:26+00:00

You can always find the Terms and Conditions in the footer of our website. You can also find them by clicking here.

The reasons for my flight delay/cancellation are not listed in these FAQs and I wonder if I can get EU flight compensation. How can I contact Ifdelayed?2020-01-08T02:32:51+00:00

If you haven’t found the answer in our database, and you are not sure about your eligibility for compensation – fill out our claim form, or can reach us via the following channels and we will help you with your questions:

  • Call our helpline on +46200 – 883 883 (open weekdays between 08.30-17.00 CEST);
  • Use our chat on the website (open weekdays between 08.30-17.00 CEST);
  • Send us an email via support@ifdelayed.com;
  • Send us regular mail to our postal address Box 7550, 103 93 Stockholm, Sweden;
  • Swing by our HQ for a coffee at Kungsgatan 28 in Stockholm, Sweden.
How can Ifdelayed help me if my flight was delayed, cancelled or overbooked? Why should I choose Ifdelayed?2020-01-08T02:32:24+00:00

We can check your eligibility for financial compensation, which can be up to €600 per person. If you have a valid claim, we can file the claim on your behalf and collect the necessary evidence from our vast historical database.

Ifdelayed takes care of all the difficult paperwork and time-consuming communication with the airlines. Getting compensated is never easy, but we have the knowledge and experience to make it simple. Rest assured, we will fight for your flight delay/cancellation/denied boarding compensation every step of the way.

Why Ifdelayed?

Our knowledge of and experience with aviation law, combined with our stubborn desire to make airlines compensate their passengers for delayed/cancelled/overbooked flights, make us the right choice for processing your claim. Also, compared to many of our competitors, we have no hidden fees and our commission is always the same; 30 % (including VAT) regardless of whether the case is taken to court.

Since the beginning, our philosophy has always been “no win – no fee” meaning that we only charge you if we can get you your compensation.

Can I get compensation for a delayed or cancelled flight using Ifdelayed services if my claim has already been rejected by the airline?2020-01-08T02:32:04+00:00

Yes, just contact Ifdelayed and provide your flight ticket details or file your claim on our website if you have already claimed for compensation independently, but the airline rejected it. All you have to do is fill out our claim form and provide us with all of the information you have received from the airline along with the reason why your claim was denied.

We will investigate if the airline had a reason to reject your claim, and if they had none, we will take care of your claim. Don’t forget that you will have to pay the service fee only if you receive your compensation.

What are airline passenger rights for delayed baggage? Can you help me with delayed/lost luggage?2020-01-08T02:31:37+00:00

Ifdelayed doesn’t yet help with delayed/lost luggage or additional expenses, but that’s certainly something we’re thinking about. Most air passengers, however, have insurance that will pay some kind of compensation and, therefore, we would like to encourage you to reach out to your insurance company.

Did you know?

Reimbursements from credit card/insurance companies are separate from the EU Regulation EC 261/2004 compensation and you are therefore encouraged to seek from them as well as from the airline.

What does Ifdelayed do?2020-01-08T02:31:08+00:00

Ifdelayed is a service that helps airline passengers receive the compensation that’s owed to them after a disrupted flight (including cancelled, delayed, and overbooked flights).

All you have to do is file a claim through Ifdelayed and we’ll take it from there. Sometimes we even take the airline to court.

If we win your case, we take an administrative fee for handling it. If we don’t win your case, you pay nothing.

Unfortunately, we can’t fix an airplane that’s broken or an overbooked or a cancelled flight. What we can do, however, is fight for your right to compensation under EU Regulation (EC) No 261/2004.

We can’t get you those precious hours back, but we can promise you a smooth path to a flight delay/cancellation/denied boarding compensation you’re entitled to.

If delayed. Get paid.

How can I get in contact with Ifdelayed?2020-01-08T02:30:41+00:00

Our FAQ has answers to the most common questions. However, you can always reach us via the following channels:

  • Call our helpline on +46200 – 883 883 (open weekdays between 08.30-17.00 CEST).
  • Use our chat on the website (open weekdays between 08.30-17.00 CEST).
  • Send us an email via support@ifdelayed.com.
  • Send us regular mail to our postal address Box 7550, 103 93 Stockholm, Sweden.
  • Swing by our HQ for a coffee at Kungsgatan 28 in Stockholm, Sweden.
How can I get a job at Ifdelayed?2020-01-08T02:30:15+00:00

We are constantly looking for new talent and you can find our current openings here.

Why should you use Ifdelayed?2020-01-08T02:29:54+00:00
  • Ifdelayed is well-rated flight compensation company with a 4.7/5 score on Trustpilot.
  • Save time and avoid the hassle of dealing with the airline directly because flight compensation claiming is quite a complex legal process.
  • Airlines usually avoid paying compensation by finding excuses for not paying. Our team tackles bureaucratic hurdles to get you the money you are entitled to.
  • Our motto is “no win – no fee”. Thus, we won’t charge you unless you get compensated.
  • We will help you in this complex claiming process. Start your missed connection flight claim.
Can I claim compensation for a delayed or cancelled flight if I lost my plane ticket?2020-01-08T02:29:15+00:00

Yes, you can claim for a delayed/cancelled flight. The most important information to know is your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. You may find these details in the flight confirmation email.

However, not all airlines accept this, so we would like to ask you to send your flight documents (tickets, boarding passes, etc.) too. It becomes important if airlines reject the claim: without documentation, we will not be able to send the claim to authorities or courts. Start your claim.

What is a flight reservation number and where can I find it?2020-01-08T02:28:54+00:00

The flight reservation number is a combination of 6 symbols consisting of letters and numbers, which are on your e-ticket or a flight booking confirmation.

It’s worth looking through your inbox, junk folder, for emails which may contain ticket payment confirmation, reminder emails etc. to find your reservation number or at least contact the ticket seller.

Can I claim compensation for everyone travelling with me when claiming for a delayed/cancelled flight? Can I add my children in the same claim form?2020-01-08T02:28:30+00:00

Yes, you can add other passengers in one claim form. Infants under the age of 2 aren’t entitled to delayed, cancelled or overbooked flight compensation because they generally travel under a reduced rate or share a seat with their parents.

If your children were under 2 at the time of your flight (the child had not yet turned 2 on the day of the flight), they should not be included in the claim.

Our flight was delayed/cancelled when I was travelling with my children, can I sign the Power of Attorney on their behalf?2020-01-08T02:28:08+00:00

In the case of minors, both parents/legal guardians will need to sign in their place. If the passenger was a minor at the time of the delayed/cancelled/overbooked flight but is now 18 years or over, this passenger may sign the form himself.

Why do I have to send a Power of Attorney for my flight delay, cancellation or denied boarding claim via regular mail? I have already signed an electronic version.2020-01-08T02:27:48+00:00

If the airline refuses to pay out delayed, cancelled or overbooked flight compensation, we hand the claim over to our contract lawyers for legal assessment.

If our lawyers decide to move forward with your claim, the court will need a Power of Attorney in writing. This means that you have to send it to us via regular mail as electronic or scanned copies are not accepted and will, therefore, be rejected by the court.

Please send the signed Power of Attorney to us to the following address:

Ifdelayed AB,

Box 7550,

103 93 Stockholm, Sweden

Will I have to pay if the case is lost?2020-01-08T02:27:19+00:00

Ifdelayed’s motto is “no win — no fee”. Thus, if the case is lost in court, you won’t have to pay any fees for our services.

What are Ifdelayed fees?2020-01-08T02:26:57+00:00

Ifdelayed doesn’t charge anything in advance, as our motto is “no win — no fee”. If we resolved a claim successfully and our customer receives the compensation we will charge a fixed fee which is calculated depending on the amount of compensation. We have no hidden fees and our commission is 30% (including VAT) regardless of whether the case is taken to court.

If the claim is paid in another currency than Euro (€) there will be an exchange fee charged by the bank. The total sum and the calculation of your compensation will be available on the invoice sent to you. Furthermore, you will not be charged anything if we are unsuccessful with claiming your compensation, despite the work we have carried out on your claim.

How and when will I receive my flight compensation?2020-01-08T02:26:33+00:00

Your compensation will be sent by bank transfer. In order to transfer your funds, we will need your personal bank account details. In some cases the payment from the airline can take up to 30-45 business days after the airline accepted the claim.

In what currency will I receive my compensation?2020-01-08T02:26:10+00:00

The compensation will be transferred in the currency you preferred to the provided bank account. If you wish to receive compensation in another currency than Euro (€) an exchange fee charged by the bank may be applied.

I was informed that I won’t have to pay anything. Why did I receive an invoice?2020-01-08T02:25:48+00:00

Some airlines pay out the flight delay compensation directly to our clients despite the fact that they are informed that we represent them. If and when this occurs, we send an invoice equivalent to 30% (including VAT) of the compensation amount you receive which serves as our fee.

I filed a claim on your website, but the airline contacted me with an offer to settle. Should I accept it?2020-01-08T02:25:22+00:00

Quite often, airlines contact passengers directly and offer to close the case by paying out the agreed amount of money for a delayed, cancelled or overbooked flight.

This offered amount might be significantly lower than what you might be entitled to so we recommend you not to accept the offer at once, but contact Ifdelayed first.

How will I get my compensation for the delayed/cancelled flight?2020-01-08T02:25:05+00:00

We will send your funds by bank transfer. For this reason, we will need your bank account details.

How is the amount I receive to my bank account calculated?2020-01-08T02:24:36+00:00

Compared to many of our competitors, we have no hidden fees and our commission is always 30% (including VAT) regardless of whether the case is taken to court.

If the compensation is paid in a currency than Euro (€) there will be an exchange fee charged by the bank and the total amount and the calculation made to reach it will be available in the invoice sent to you.

Our accounting team is always ready to answer your questions, and the easiest way to reach them is via support@ifdelayed.com

When can I expect my payment?2020-01-08T02:23:54+00:00

Our financial department will transfer the compensation to your account as soon as we receive it. In some cases, the payment from the airline can take up to 30-45 business days so don’t worry if it has been a couple of weeks since you received notice that the airline accepted the claim sent on your behalf.

Tips and tricks when delayed with KLM2020-01-08T02:22:14+00:00
  • Establish the reason for the delay with the airline.
  • Exchange contact information with other passengers.
  • Collect evidence: photos, proof of expenses, vouchers etc.
  • Insist on receiving basic benefits and services at the airport.
Your rights when delayed with KLM2020-01-08T02:21:52+00:00
  • According to EU law, you can claim up to €600 in compensation.
  • Ticket price is irrelevant.
  • Flights as old as 6 years.
  • When the flight was delayed 3 hours or more, overbooked or cancelled.
KLM flight delay and cancellations2020-01-08T02:21:29+00:00

KLM is the flag carrier airline of the Netherlands. KLM is based in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group and is a member of the SkyTeam airline alliance. KLM was founded in 1919; it’s the oldest airline in the world still operating under its original name and had 35,488 employees in 2015. KLM operates scheduled passenger and cargo services to 145 destinations.

We will uphold your rights and fight for your compensation with KLM. Use our easy, quick, and free online calculator to check whether you are eligible for compensation if you have experienced disruptions with this airline.

Tips and tricks when delayed with Scandinavian Airlines2020-01-08T02:21:03+00:00
  • Get the airline to confirm the reason for the delay.
  • Insist on your basic amenities and services at the airport.
  • Gather proof: screenshots/photos, receipts, vouchers etc.
  • Exchange contact information with other disrupted passengers.
Your rights when delayed with Scandinavian Airlines2020-01-08T02:20:43+00:00
  • According to EU law, you may be entitled to as much as €600 in compensation.
  • Ticket price is unimportant.
  • Flights as old as 6 years may be valid.
  • When the flight was postponed at least 3 hours, overbooked or cancelled.
Scandinavian Airlines flight delays and cancellations2020-01-08T02:20:16+00:00

Scandinavian Airlines (SAS) flies to 90 worldwide destinations, utilizing 156 aircraft, and is the national airline of Sweden, Norway and Denmark. In 2016 it cancelled an above-average amount of outbound flights from the UK, although it didn’t suffer from many delays when compared to its counterparts.

If you have been subjected to a flight disruption with SAS, we will fight to uphold your right to be compensated. Try our free, easy-to-use online calculator to check if you’re eligible for compensation.

Tips and tricks when delayed with Norwegian Air Shuttle2020-01-08T02:19:53+00:00
  • Contact the airline to confirm the reason for the delay.
  • Collect evidence: receipts, photos, vouchers etc.
  • Insist on your basic rights and benefits at the airport.
  • Exchange contact details with other passengers.
Your rights when delayed with Norwegian Air Shuttle2020-01-08T02:19:28+00:00
  • Under EU law up to €600 in compensation.
  • Regardless of the cost of the ticket.
  • Flights as far back as 6 years ago.
  • If the flight was delayed at least 3 hours, overbooked or cancelled.
Norwegian Air Shuttle flight delays and cancellations2020-01-08T02:18:40+00:00

Norwegian Air Shuttle is a Norwegian low-cost airline. It is the third-largest low-cost carrier in Europe and the sixth-largest low-cost airline in the world, the largest airline in Scandinavia, and the eighth-largest airline in Europe in terms of passenger numbers. It offers a high-frequency domestic flight schedule within Scandinavia and Finland and to business destinations such as London, as well as holiday destinations in the Mediterranean and the Canary Islands, transporting over 30 million people in 2016. The airline is known for its distinctive livery of white with a red nose, with portraits of distinguished Scandinavians on the tail fins of its aircraft.

If you’re subjected to delays or cancellations with Norwegian we will help you stand up for your rights. With our easy online calculator, you can check if you’re eligible for compensation for free and directly submit your claim with us online.

Tips and tricks when delayed with Swiss2020-01-08T02:18:10+00:00
  • Contact the airline to confirm the cause of the delay.
  • Insist on your basic services and benefits at the airport.
  • Collect proof: photos, vouchers, receipts of expenses etc.
  • Exchange contact details with your fellow passengers.
Your rights when delayed with Swiss2020-01-08T02:17:34+00:00
  • Claim as much as €600 compensation according to EU law.
  • Regardless of the ticket price.
  • When the flight suffered a delay of at least 3 hours, was cancelled or overbooked.
  • Claim on flights up to 6 years old.
Swiss International Air Lines delays and cancellations2020-01-08T02:17:10+00:00

Swiss is the national airline of Switzerland operating scheduled services in Europe, North America, South America, Africa, and Asia using a fleet of more than 78 aircraft. Its main hub is Zurich Airport, with a focus city operation at Geneva Airport. The airline was formed after the 2001 bankruptcy of Swissair, Switzerland’s former flag carrier.

In the event of a flight disruption with Swiss, we’ll endeavour to uphold your rights. You can easily check your eligibility with our free online calculator. If your claim is valid then you can process it with us online.

Tips and tricks when delayed with Qatar2020-01-08T02:16:48+00:00
  • Confirm the cause of the delay with the airline.
  • Collect relevant documentation: photos, receipts of expenses, vouchers etc.
  • Be sure to claim the basic benefits and services on offer at the airport.
  • Exchange contact information with other affected passengers.
Your rights when delayed with Qatar2020-01-08T02:16:30+00:00
  • According to the Regulation (EC) No 261/2004, up to €600 in compensation.
  • Ticket price irrelevant.
  • Flights up to 6 years old.
  • When the flight was cancelled, overbooked or delayed at least 3 hours.
Qatar Airways delays and cancellations2020-01-08T02:16:04+00:00

Qatar is the state-owned flag carrier of Qatar. Based in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, linking over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs more than 40,000 people, of whom 24,000 work directly for Qatar Airways.

We help to enforce the rights of passengers affected by disruption when flying with Qatar. Our online calculator is easy to use and allows you to check whether your flight delay or cancellation qualifies for compensation for free.

Tips and tricks when delayed with Emirates2020-01-08T02:15:33+00:00
  • Establish the reason for the delay with the airline.
  • Collect evidence: photos, receipts of expenses, vouchers etc.
  • Be sure to get your basic benefits and services at the airport.
  • Exchange contact details with other passengers.
Emirates delays and cancellations2020-01-08T02:14:22+00:00

Emirates is an airline based in Dubai, United Arab Emirates. It’s the largest airline in the Middle East operating over 3,600 flights per week from its hub at Dubai International Airport, to more than 140 cities in 81 countries across six continents.

We strive to uphold your rights and redress the balance between you and Emirates. Get started with our online calculator to easily check if you’re eligible for compensation and submit your claim online.

Your rights when delayed with Emirates.

  • Up to €600 in compensation under EU Regulation (EC) No 261/2004.
  • Compensation is not determined by the price of the ticket.
  • Claim on flights as old as 6 years.
  • When the flight was cancelled, delayed at least 3 hours, or overbooked.
Tips and tricks when delayed with Iberia2020-01-08T02:13:53+00:00
  • Establish what caused the delay with the airline.
  • Collect data: photos, receipts, expenses, vouchers etc.
  • Insist on your basic benefits and services at the airport.
  • Exchange contact information with other disrupted passengers.
Your rights when delayed with Iberia2020-01-08T02:13:32+00:00
  • EU law states that you can claim up to €600 in compensation.
  • Compensation is not determined by the price of the ticket.
  • Flights up to 6 years old could be claimable.
  • When the flight was delayed at least 3 hours, cancelled or overbooked.
Iberia flight delays and cancellations2020-01-08T02:13:10+00:00

Founded in 1927, Iberia is the flag carrier airline of Spain. Based in Madrid, it operates an international network of services from its main base of Madrid-Barajas Airport. Iberia Group airlines fly to over 109 destinations in 39 countries, and a further 90 destinations through code-sharing agreements with other airlines.

If you’ve experienced a disruption when flying with Iberia, we’ll fight to uphold your right to compensation. You can easily check if your flight qualifies by using our free online calculator.

Tips and tricks when delayed with Thai Airways2020-01-08T02:12:43+00:00
  • Contact the airline to confirm the reason for the delay.
  • Collect proof: receipts, photos, vouchers etc.
  • Insist on your basic rights and benefits at the airport.
  • Exchange contact details with other travellers.
Your rights when delayed with Thai Airways2020-01-08T02:12:25+00:00
  • Under EU law up to €600 in compensation.
  • Compensation is not determined by the price of the ticket.
  • Flights as far back as 6 years.
  • If the flight was delayed at least 3 hours, overbooked or cancelled.
Thai Airways flight delays and cancellations2020-01-08T02:12:01+00:00

Thai Airways International Public Company Limited, is the flag carrier airline of Thailand. Formed in 1988, the airline has its corporate headquarters in Bangkok and primarily operates out of Suvarnabhumi Airport. THAI is a founding member of the Star Alliance.

If you’re subjected to delays or cancellations with Thai Airways we will help you stand up for your rights. With our simple and fast online calculator, you can check if you’re eligible for compensation for free and directly submit your claim with us online.

Tips and tricks when delayed with Novair2020-01-08T02:11:33+00:00
  • Establish what caused the delay directly with the airline.
  • Collect documents: photos/screenshots, receipts of expenses, vouchers etc.
  • Be sure to claim your benefits and services while at the airport.
  • Exchange contact details with fellow passengers.
Your rights when delayed with Novair2020-01-08T02:10:41+00:00
  • You could be entitled to as much as €600 in compensation.
  • Flights dating as far back as 6 years.
  • Compensation is not determined by the price of the ticket.
  • When the flight was cancelled, delayed at least 3 hours or overbooked.
Novair flight delays and cancellations2020-01-08T02:10:16+00:00

Novair is an airline headquartered in Stockholm, Sweden. It operates charter flights mainly to the Mediterranean and the Canary Islands. In the past, it also operated long-haul flights to destinations like Thailand, India, and Indonesia. Its main base and hub of operations is at Stockholm-Arlanda Airport, but the airline also operates from Oslo Airport, Gardermoen.

If you are one of these unlucky passengers, we help will you to enforce your rights and level the playing field between you and Novair. By using our easy, fast and free online calculator you can check your eligibility for compensation.

Tips and tricks when delayed with Primera Air2020-01-08T02:09:52+00:00
  • Get the reasons for delay from the airline.
  • Collect proof: pictures, vouchers, receipts of expenses etc.
  • Ask for your basic benefits and services at the airport.
  • Talk to your fellow passengers and exchange contact details.
Your rights when delayed with Primera Air2020-01-08T02:09:30+00:00
  • According to EU law up to €600 in compensation.
  • Compensation is not determined by the price of the ticket.
  • When the flight was delayed over 3 hours, overbooked or cancelled outright.
  • Flights dating back 6 years.
Primera Air delays and cancellations2020-01-08T02:09:08+00:00

Primera Air is a leisure airline owned by the Primera Travel Group, an Icelandic company that consists mainly of Nordic tour operators such as Solresor, Bravo Tours, Lomamatkat, Heimsferðir and Solia. Its primary goal is to provide scheduled air travel services, and flights for tour operators and charter flights. Primera has grown at a steady pace and offers flights from Northern Europe to more than 70 destinations in the Mediterranean, Middle East, Asia, the Caribbean, and the Atlantic.

We help you to enforce your rights and level the playing field between you and Primera Air. Our user-friendly compensation calculator enables you to check if you’re eligible for compensation for free and submit your claim online directly.

Tips and tricks when delayed with Air France2020-01-08T02:08:42+00:00
  • Establish the cause of the delay with the airline.
  • Collect data: vouchers, receipts of expenses, photos etc.
  • Make sure you receive your basic benefits and services at the airport.
  • Exchange contact information with fellow passengers.
Your rights when delayed with Air France2020-01-08T02:08:22+00:00
  • EU law states that you can claim up to €600.
  • When the flight was delayed at least 3 hours, cancelled or overbooked.
  • Compensation is not determined by the price of the ticket.
  • Flights up to 6 years old.
Air France flight delays and cancellations2020-01-08T02:08:02+00:00

Air France is the French flag carrier headquartered in Tremblay-en-France. It’s a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance. As of 2013, Air France serves 36 destinations in France and operates worldwide, scheduled passenger, and cargo services to 168 destinations in 78 countries (93 including overseas departments and territories of France) and also carried 46,803,000 passengers in 2015.

We will strive to enforce your rights and make things fair between you and Air France. With our fast and effective online calculator, you can check if you’re entitled to compensation for free and submit your claim online.

Tips and tricks when delayed with Finnair2020-01-08T02:07:35+00:00
  • Get the airline to confirm the reason for the delay.
  • Insist on your basic amenities and services at the airport.
  • Collect proof: screenshots/photos, receipts, vouchers etc.
  • Exchange contact information with other disrupted travellers.
Your rights when delayed with Finnair2020-01-08T02:07:15+00:00
  • According to EU law, you may be entitled to as much as €600 in compensation.
  • Ticket price is irrelevant.
  • Flights as old as 6 years may be valid.
  • When the flight was postponed at least 3 hours, overbooked or cancelled.
Finnair flight delays and cancellations2020-01-08T02:06:50+00:00

Finnair is the flag carrier and largest Finnish airline with its headquarters in Vantaa. Finnair and its subsidiaries dominate both domestic and international air travel in Finland. In 2017, it transported close to 12 million passengers to over 100 European, 20 Asian, and 7 North-American destinations. At the end of 2016, the airline employed 4,937 people.

If you have been subjected to a flight disruption with Finnair, we will fight to uphold your right to be compensated. Use our free and easy-to-use online calculator to check if you’re eligible for compensation.

Tips and tricks when delayed with British Airways2020-01-08T02:06:27+00:00
  • Why were you delayed? Get the airline to establish this.
  • Insist on your basic benefits and services at the airport.
  • Collect proof: receipts of expenses, vouchers, photos etc.
  • Exchange contact information with your fellow delayed passengers.
Your rights when delayed with British Airways2020-01-08T02:06:05+00:00
  • Based on EU law you can claim up to €600 in compensation.
  • Flights up to 6 years old.
  • Regardless of the ticket price.
  • When the flight was delayed longer than 3 hours, cancelled or overbooked.
British Airways flight delays and cancellations2020-01-08T02:05:42+00:00

British Airways is the largest airline in the UK as it has a fleet of 272 aircraft and operates between 183 airports. Compared to other airlines leaving the UK, it’s relatively reliable. Nevertheless, delays and cancellations do still occur.

We will help to uphold your rights and stand up to British Airways should you be subjected to a flight disruption with them. Use our free online calculator to quickly and easily check if you’re eligible for compensation.

Tips and tricks when delayed with EasyJet2020-01-08T02:05:20+00:00
  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers etc.
  • Insist on your basic benefits and services at the airport.
  • Exchange contact information with other passengers.
Your rights when delayed with EasyJet2020-01-08T02:04:59+00:00
  • According to EU law up to €600 in compensation.
  • Regardless of the ticket price.
  • Flights up to 6 years old.
  • When the flight was delayed at least 3 hours, cancelled or overbooked.
EasyJet flight delays and cancellations2020-01-08T02:04:40+00:00

EasyJet currently oversees more outbound flights from the UK than any other airline in Europe. It operates between 133 destination airports across the continent. However, it’s far from being the most punctual airline, and as a result delays and cancellations occur.

We help you to enforce your rights and level the playing field between you and EasyJet. Use our simple, fast and free online calculator to check your eligibility for compensation if you have been affected by flight disruptions with this airline.

Tips and tricks when delayed with Ryanair2020-01-08T02:04:17+00:00
  • Establish the reason for the delay with the airline.
  • Exchange contact information with other passengers.
  • Collect evidence: photos, proof of expenses, vouchers etc.
  • Insist on receiving basic benefits and services at the airport.
Your rights when delayed with Ryanair2020-01-08T02:03:54+00:00
  • According to EU law, you can claim up to €600 in compensation.
  • Ticket price is irrelevant.
  • Flights as old as 6 years.
  • When the flight was delayed 3 hours or more, overbooked or cancelled.
Ryanair flight delay and cancellations2020-01-08T02:03:31+00:00

Ryanair is the third-largest operator for outbound flights from the UK in Europe and carried the largest amount of passengers across the continent in 2016. The low-cost airline connects over 200 airports and because it tends to use smaller and, therefore, less busy airports, it is one of the airlines least likely to suffer disruptions. Nevertheless, delays and cancellations do happen.

We will uphold your rights and fight for your compensation with Ryanair. Use our easy, quick and free online calculator to check whether you are eligible for compensation if you have experienced disruptions with this airline.

Tips and tricks when delayed with Lufthansa2020-01-08T02:03:06+00:00
  • Establish what caused the delay with the airline.
  • Collect data: photos, receipts, expenses, vouchers etc.
  • Insist on your basic benefits and services at the airport.
  • Exchange contact information with other disrupted passengers.
Your rights when delayed with Lufthansa2020-01-08T02:02:47+00:00
  • EU law states that you can claim up to €600 in compensation.
  • No matter the cost of the ticket.
  • Flights up to 6 years old could be claimable.
  • When the flight was delayed at least 3 hours, cancelled or overbooked.
Lufthansa flight delays and cancellations2020-01-08T02:02:23+00:00

Lufthansa is the largest airline in Germany, and when combined with its many subsidiaries it operates the largest fleet size in Europe. The airline has a vast network that reaches 197 worldwide destination airports. When flying out from the UK, Lufthansa suffered few lengthy delays but cancelled a higher proportion of flights than many of its competitors in 2016.

If you’ve experienced a disruption when flying with Lufthansa, we’ll fight to uphold your right to compensation. You can easily check if your flight qualifies by making use of our free online calculator.

Tips and tricks when delayed with American Airlines2020-01-08T02:02:01+00:00
  • Establish what caused the delay directly with the airline.
  • Collect documents: photos/screenshots, receipts of expenses, vouchers etc.
  • Be sure to claim your benefits and services while at the airport.
  • Exchange contact details with fellow passengers.
Your rights when delayed with American Airlines2020-01-08T02:01:38+00:00
  • You could be entitled to as much as €600 in compensation.
  • Flights dating as far back as 6 years.
  • Regardless of the ticket price.
  • When the flight was cancelled, delayed at least 3 hours or overbooked.
American Airlines flight delays and cancellations2020-01-08T02:01:19+00:00

Texas-based American Airlines is the world’s largest airline. Its vast network spans 350 airports domestically and internationally, with 50 countries reached by its operations. When flying out from the UK they subject their passengers to an above-average number of both flight delays and cancellations.

If you are one of these unlucky passengers, we will help you enforce your rights and level the playing field between you and American Airlines. By using our easy, fast and free online calculator you can check your eligibility for compensation.

Tips and Tricks when delayed with Thomson Airways2020-01-08T02:00:54+00:00
  • Establish the cause of the delay with the airline.
  • Collect data: vouchers, receipts of expenses, photos etc.
  • Make sure you receive your basic benefits and services at the airport.
  • Exchange contact information with fellow passengers.
Your rights when delayed with Thomson Airways2020-01-08T02:00:33+00:00
  • EU law states that you can claim up to €600.
  • When the flight was delayed at least 3 hours, cancelled or overbooked.
  • Compensation is not determined by the price of the ticket.
  • Flights up to 6 years old.
Thomson Airways flight delays and cancellations2020-01-08T02:00:14+00:00

Thomson Airways (now TUI) is the world’s largest charter airline, flying to 96 destinations globally. Thomson fares well in terms of punctuality, with the chance of outright cancellation lower than most of its competitors. It’s still, however, like all airlines, subject to some long delays.

We will strive to enforce your rights and make things fair between you and Thomson Airways. With our fast and effective online calculator, you can check if you’re entitled to compensation free of charge and submit your claim online.

Full or partial refund2020-01-08T01:59:52+00:00

If you didn’t use any part of your ticket, the full cost of your ticket will be reimbursed. However, if you have already departed, you can be refunded for the unused part of your ticket. If you have already used part of your ticket, but the cancelled flight changed your original travel plan, the airline might refund the used portion of the ticket as well. The airline must also provide you with a return flight to the point you departed from, as soon as possible. According to EC 261, you must be refunded within 7 days.

What if I get a higher or lower class seat on the alternative flight?2020-01-08T01:59:32+00:00

If the airline offers you an alternative flight and you get a higher class seat, you don’t have to pay additionally. However, If the alternative flight seat offered by the airline is the lower class, you may get a 30 – 75% reimbursement of the price you paid for the ticket.

How can I avoid missing a connecting flight?2020-01-08T01:56:38+00:00

You should leave early to have more time between flights to make sure you don’t miss your connecting flight. However, the problem is that airlines often leave a short pause for passengers to connect between flights, so it’s not always possible to get to the connecting flight with time to spare.

You should make sure you will have enough time between connecting flights on your own when booking your ticket. So make sure you have enough time and make adjustments to your booking if necessary. You will need a minimum of 45 minutes to get on a connecting flight at most airports. You can search for the recommended minimum time online and add on time if you think it’s necessary.

You may answer these helpful questions when considering if your flight’s layover time is sufficient:

  • Will you have to go through customs?
  • Will your connecting flights be in different terminals?
  • What transport would you need when changing terminals?
  • Will your connecting flight be the last one that day?
  • Will your connecting flight be on a different airline?

If your layover time is between 45 minutes to an hour, it means you will have little time for your connection, so don’t waste your time on phone calls or shopping.

Should I find an alternative flight after a missed connection myself?2020-01-08T01:56:10+00:00

The airline must get you on the first available flight to your final destination if the airline is responsible for you missing your connection. The best thing to do is to speak to airline staff and let them arrange your new flight.

There might be cases when an airline won’t find you a substitute flight, then you can book it on your own. Keep the receipt of the alternative flight if you decide to choose this option. The airline is must reimburse your ticket or the difference between the price of the original flight and the new ticket, if the latter is more expensive.

Better make sure that the airline staff knows you missed your connection, and that you’re purchasing a new flight ticket if you decide to buy an alternative flight on your own. This is important so that the airline staff would not register you as a ‘no-show’ which may eliminate all your rights to missed connection compensation and refund.

What happens if I miss a flight connection on purpose?2020-01-08T01:55:53+00:00

The airline doesn’t have to compensate you if you are responsible for missing your connecting flight. All they can do is help you in re-booking your new flight although they are not obliged to do so.

It’s worth letting your airline know about the situation because it’s possible that they would decide to cancel the rest of your itinerary if they think you have abandoned your flight.

How much compensation for delayed, cancelled or overbooked flight am I entitled to?2020-01-08T01:53:32+00:00

Compensation amount for delayed or cancelled flights and boarding denial depends on the distance of the flight:

Type of disruptionDELAY (at the final destination)Distance
less than 2 hoursmore than 2 hoursmore than 3 hoursmore than 4 hoursnever arrived
Denied boarding*€250€250€250€250€250Less than 1500 km
€400€400€400€400€4001500 km – 3500 km
€600€600€600€600€6003500 km and more
Delayed€0€0€250€250€250Less than 1500 km
€0€0€400€400€4001500 km – 3500 km
€0€0€300€600€6003500 km and more
Cancelled**€125€250€250€250€250Less than 1500 km
€200€200€400€400€4001500 km – 3500 km
€300€300€300€600€6003500 km and more

 The compensation is due straightway and independent of any re-routing offered.

The compensation may be reduced by 50% if you were offered and accepted re-routing, and the delay took less than 2, 3 or 4 hours depending on the flight distance.

If you are not sure, you may also check your possible compensation amount with our flight compensation calculator.

Can I get flight compensation if I received a voucher or air miles from the airline?2020-01-08T01:52:18+00:00

It depends what kind of documents you signed at the time of your delayed, cancelled or overbooked flight. If the airline gave you vouchers or air miles and they didn’t require you to sign for them, then you might still be entitled to compensation. You can fill a flight compensation claim form on our website.

Nevertheless, it’s important to know that airlines sometimes offer vouchers or air miles along with a waiver to sign. That means that air passengers refuse their right to compensation. Furthermore, it’s also important to read all the paperwork the airline gives you to sign.

Your website says that under EU air passenger rights I’m not entitled to delayed or cancelled flight compensation. What can I do?2020-01-08T01:51:54+00:00

If you found information on our website that your claim for compensation is ineligible, then, indeed, it might not meet conditions included. We can help you claim flight compensation that is covered under EU Regulation (EC) No 261/2004 for delayed, cancelled or overbooked flights.

However, the law protecting air passenger rights is quite complex and there are many exclusions, such as “extraordinary circumstances”. If your flight was disrupted by these conditions, you are not entitled to compensation.

You will find examples of “extraordinary circumstances” and other exceptions on our website, and you can read more about air passenger rights and find out if you are entitled to compensation.

If you think your claim has been evaluated wrongly please contact us.

Do I have to be a European citizen to get delayed, cancelled or overbooked flight compensation?2020-01-08T01:51:22+00:00

No, you can be a citizen of another country. Your citizenship has no impact on your rights under EU Regulation (EC) No 261/2004. Start your flight claim.

Can I claim compensation for a delayed or cancelled flight if I bought my ticket not from the airline, but through a travel agency?2020-01-08T01:51:03+00:00

No matter where and how you purchased your ticket, you can claim flight delay or cancellation compensation if you were planning to travel or travelled on that flight and have a ticket with your name on it.

In all cases, airlines are considered to be responsible for the disrupted flight and claims should be sent to them. You may start your claim by filling our claim form.

Am I entitled to compensation for a delayed, cancelled or overbooked flight if I flew from a non-EU country?2020-01-08T01:50:44+00:00

Yes, you can get compensation if your flight from a non-EU country was delayed, cancelled or overbooked under EU Regulation (EC) No 261/2004. However, the important thing is that the airline must be an EU-based carrier.

If your flight was from an EU country with a stop outside the EU, you may also be entitled to compensation if you reached the destination 3 or more hours late.

If my flight was delayed/cancelled can I claim compensation from non-EU airlines?

Yes, you can claim for a delayed/cancelled flight compensation from non-EU airlines if the flight was from any airport within the territory of the EU. You can claim by filling out our claim form.

In which countries am I entitled to compensation for delayed, cancelled or overbooked flights under EU Regulation (EC) No 261/2004?2020-01-08T01:49:49+00:00

The regulation is valid in all EU countries including territories outside the EU, such as Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

What are my rights if my flight was delayed or cancelled and I want to get compensation, but the airline no longer exists?2020-01-08T01:49:29+00:00

Theoretically, you have a right to receive compensation, but Ifdelayed can’t handle claims against airlines that no longer exists. Unfortunately, there is little to no chance of getting compensation in such cases. Probably other people have already emptied the airline of available funds.

How far back can I get compensation if my flight was delayed or cancelled?2020-01-08T01:48:59+00:00

Unfortunately, the rules of Regulation (EC) No 261/2004 do not define a universal time frame for filing claims. Therefore, each country has its claim terms. However, if you experience a flight delay, cancellation or were denied boarding within the last 3 years, you may be entitled to compensation. You can fill in your flight information in Ifdelayed’s claim form. We will take care of your claim.

My flight was delayed/cancelled am I entitled to compensation for a flight that was paid by someone else?2020-01-08T01:48:35+00:00

In all cases, the beneficiary is the person who travelled or was planning to travel. Therefore, even though your ticket was paid for by e.g. your employer who sent you on a business trip, or it was a gift, or you won it in a lottery — you are the person who experienced the flight delay, cancellation or were denied boarding, and can claim compensation. You are the one who must fill out the claim form.

My flight was cancelled/delayed. Can I claim any extra expenses due to the flight delay/cancellation? (Hotel, new ticket, food, etc.)2020-01-08T01:48:12+00:00

Ifdelayed takes care of claims for flight disruptions that are defined by EU Regulation (EC) No 261/2004. This includes defined compensation amounts for delays, cancellations, and boarding denials due to overbooking for EU flights.

However, passengers can personally file additional claims directly to the airline for expenses due to cancelled, delayed or overbooked flights. Passengers must collect all receipts as evidence for compensation for additional expenses.

Air passengers who travelled on international flights can file a claim to the airline under the Montreal Convention for reimbursement of damages, including incurred expenses due to flight delays, cancellations and denied boarding. Furthermore, EU passengers are eligible to claim a refund for their additional expenses (for meals and refreshments at the time of the delayed, cancelled or overbooked flight) that EU law requires airlines to cover under any circumstances.

Am I entitled to compensation and can I claim if I missed my connecting flight due to a delay of my first flight?2020-01-08T01:47:55+00:00

You may be entitled to compensation if you arrived at your final destination more than 3 hours later than it was planned, and if the tickets you purchased were part of one reservation from the same airline, and the payment was by one bank transfer (in other words – your connecting flights have the same reference number). Start your missed connecting flight claim.

However, if your tickets have different reference numbers from different airlines, it’s not considered a connecting flight and the disruptions of each flight are assessed separately. In this case, flights are eligible for compensation only when at least one them was 3 or more hours late to the final destination.

What are my rights if my flight is delayed or cancelled due to a strike?2020-01-08T01:47:28+00:00

You can receive compensation due to a strike if:

  • Your flight was disrupted by an airline staff strike.
  • You arrived at your final destination 3 or more hours later than it was planned due to a flight delay or you were informed about your flight’s  cancellation less than 14 days before departure.
  • Your flight had to depart from the EU or was operated by an EU airline arriving in the EU.
  • You had a confirmed flight reservation.
  • Your flight delay or cancellation occurred within the last 3 years.
  • If you took an alternative flight, but arrived significantly later than you had to on the original flight.

You can start your claim by filling out the Ifdelayed claim from.

You are not entitled to compensation if the strike was not under airline’s control (airport security staff, baggage handlers, air traffic management staff strikes or strikes caused by political unrest etc).

Can I get flight delay, cancellation or denied boarding compensation with low-cost companies and charter flights?2020-01-08T01:47:00+00:00

All flights are eligible for compensation, as long as they fall within the geographic boundaries stated in EU Regulation (EC) No 261/2004. Start your delayed, cancelled, overbooked flight claim.

When can I get compensation for a delayed flight?2020-01-08T01:46:34+00:00

You may be entitled to a flight delay compensation if you arrived at your final destination 3 or more hours later than it was scheduled. The reason for the delayed flight must be under the airline’s control. You can start your claim by filling out our claim form.

If the reason for the flight delay is extraordinary circumstances, such as severe weather conditions, airport staff strikes, political unrest etc., you are not entitled to compensation.

Furthermore, your plane for that flight must depart from the EU or arrive in the EU (in this case, the airline must be EU-based).

How long must a flight be delayed to be eligible for compensation?2020-01-08T01:46:04+00:00

Your flight has to be delayed for 3 hours or more, then you would be entitled to a flight delay compensation. However, there are more conditions for flights to be eligible for compensation, such as reasons for the flight delay, airline and destination. You should find out the reason while waiting at the airport before applying for compensation. If the reason for the delay was under the airline’s control, you might be entitled to compensation. Your flight should either begin in the EU or arrive in the EU if the airline is EU-based.

How can I get compensation for a delayed flight?2020-01-08T01:45:45+00:00

You might have already tried to contact the airline for assistance or filling a flight claim form on their website. We advise you to keep trying contacting them and waiting for their answer if you’ve already tried. There are peak times when airline customer service gets busy, especially during peak times like the summer and Christmas holidays when there are more delayed and cancelled flights. If the airline staff still doesn’t respond to your repeated messages you have a couple of options:

  • For flight delay claims, you may involve a third party, like Ifdelayed. We help air passengers who want to claim delayed or cancelled flight compensation. Our experience assists us when making contact with airlines, even though customers had problems contacting them. We might even take your claims to court. Fill our free cancelled flight claim form.
  • You can also contact the aviation authorities which govern the airline. If you were travelling with a European airline, you can find your airline’s national enforcement body here. If the airline was a non-EU airline, see the list of the biggest non-EU airline national enforcement bodies:

AustraliaCivil Aviation Safety Authority (CASA)https://www.casa.gov.au/
BrazilNational Civil Aviation Authority (ANAC)http://www.anac.gov.br/en
CanadaCanadian Transportation Agency (CTA)https://otc-cta.gc.ca/eng
RussiaFederal Air Transport Agencyhttps://favt.ru/
USAFederal Aviation Administrationhttps://www.faa.gov/
What kind of services is the airline required to provide me with if my flight is delayed?2020-01-08T01:44:57+00:00

If your flight is delayed for more than 2-4 hours, depending on flight distance, the airline must provide you with free food and beverages, access to two free calls, let you use email or send a free fax. When you have to wait for your flight overnight, the airline must arrange you a free accommodation in a hotel with transportation to and from the airport.

What are my rights if my flight was cancelled and I was informed about the cancellation on the same day?2020-01-08T01:44:32+00:00

You may be entitled to compensation from the airline if you were not offered re-routing and you departed no more than one hour before the scheduled time of departure and reached your final destination less than two hours after the scheduled time of arrival depending on the distance. Start your cancelled flight claim.

Can I claim compensation for a cancelled flight if I have already accepted a voucher offered by the airline?2020-01-08T01:44:01+00:00

Yes, you can get flight cancellation compensation if the compensation you are entitled to is worth more than the accepted voucher. For example, if you are entitled to €600 and the airline offered you a €250 voucher, you may still receive the remaining compensation amount of €350. You also have the right to return the voucher and ask for the full compensation amount for your cancelled flight. You may start your claim by filling out our free claim form.

Can I get a refund for new tickets I bought myself if my flight was cancelled?2020-01-08T01:43:39+00:00

According to Regulation (EC) No 261/2004, airlines are not obligated to refund flight tickets that passengers bought themselves if the passengers refused the alternative flight that the airline offered. This also concerns expenses for accommodation, food and beverages. Airlines don’t have to refund any other costs that the passenger experienced by refusing the airline’s help.

However, the passenger can still receive flight compensation and a refund for the cancelled flight. Fill out our free claim form.

Can I still claim compensation if my flight was cancelled and airline refunded my ticket?2020-01-08T01:43:06+00:00

As long as the airline didn’t give you at least a 14 days’ notice and your flight is eligible under EU Regulation EC 261/2004, the answer is yes. Passengers can receive both compensation and a refund for the flight cancellation.

However, to receive the refund for the cancelled flight, airlines will often ask you to sign a waiver. Some waivers include forfeiture of compensation clause, effectively making it impossible to also claim for flight compensation. If you plan to file a cancelled flight claim, be sure to read the fine print on anything you sign.

Sometimes, airlines offer vouchers but more often than not the voucher is less than the compensation amount you are entitled to. For example, if you are entitled to €600 and the airline gives you a €250 voucher to be used with that airline, you are still entitled to the remaining compensation amount of €350. You can also choose to return the voucher and ask for the full cancelled flight compensation amount. You may start your claim by filling our free claim form.

Can I claim compensation if my flight is cancelled due to reasons that were not under airline control?2020-01-08T01:42:40+00:00

No, under EU Regulation (EC) No 261/2004, you are not entitled to cancelled flight compensation if the reason for flight cancellation was “extraordinary circumstances.” These are circumstances that could not be avoided even though measures had been taken. These situations include airport staff or air traffic control strikes, medical emergencies, political unrest, hurricanes, earthquakes, severe weather conditions etc.

How to get compensation for a cancelled flight?2020-01-08T01:42:19+00:00

Perhaps you have already tried to contact the airline for assistance or filling a flight claim form on their website. We advise you to keep trying contacting them and waiting for their answer if you’ve already tried. There are peak times when airline customer service gets busy, especially during peak times like the summer and Christmas holidays when there are more delayed and cancelled flights. If the airline staff still doesn’t respond to your repeated messages you have a couple of options:

  • For flight claims, you may involve a third party, like Ifdelayed. We help air passengers who want to claim delayed or cancelled flight compensation. Our experience assists us when making contact with airlines, even though customers had problems contacting them. We might even take your claims to court. Fill our free cancelled flight claim form.
  • You can also contact the aviation authorities which govern the airline. If you were travelling with a European airline, you can find your airline’s national enforcement body here. If the airline was a non-EU airline, see the list of the biggest non-EU airline national enforcement bodies:

AustraliaCivil Aviation Safety Authority (CASA)https://www.casa.gov.au/
BrazilNational Civil Aviation Authority (ANAC)http://www.anac.gov.br/en
CanadaCanadian Transportation Agency (CTA)https://otc-cta.gc.ca/eng
RussiaFederal Air Transport Agencyhttps://favt.ru/
USAFederal Aviation Administrationhttps://www.faa.gov/
What to do if a flight gets cancelled and how much compensation am I entitled to?2020-01-08T01:41:28+00:00

All you have to do is know your air passenger rights and request the airline to provide you with the appropriate service that belongs to you. You may be entitled to €125 — €600 in compensation depending on the distance of your flight and how late you arrive at the final destination. You may check your possible compensation amount with our flight compensation calculator.

If the reason for flight cancellation was extraordinary circumstances (weather conditions, strikes by airport staff or air traffic control, security measures) or the airline informed you about the cancellation at least 14 days before the flight, you are not entitled to compensation.

Furthermore, if the airline cancels your flight, they must give you the choice — either reimburse your ticket within 7 days or re-route to your final destination under similar conditions next to the cancelled flight compensation.

The airline should also provide you with care service (phone calls, beverages, food, accommodation, transportation to and from the airport).

Can I get compensation for a cancelled flight?2020-01-08T01:41:01+00:00

You can check if you’re entitled to cancelled flight compensation via our claim form. It’s free and only takes a few minutes to do.

What are my rights in case of denied boarding due to overbooking? How much compensation will I receive?2020-01-08T01:40:40+00:00

If you were denied boarding due to an overbooked flight you can expect to:

  • Recover the full ticket price within 7 days from the date when you were denied to board.
  • Be offered a ticket on the next plane to your final destination under similar conditions.
  • Choose a later flight under similar conditions.

If you choose to travel on the alternative flight offered by the airline, and you have to wait for that flight, the carrier has to provide you with food and beverages, access to 2 free calls, let you use email or send a fax and accommodation in a hotel in case of overnight waiting with transportation to and from the airport.

If you are eligible for overbooked flight compensation, the amount depends on two factors — travel distance and if your flight is within the EU or not. You may find your compensation amount in the table below. You may also check it with our flight compensation calculator. You may also fill an overbooked flight claim form on our website.

DistanceCompensation
Flights 1,500 km or less€250
Internal EU flights more than 1,500 km€400
Non-internal EU flights 1,500 km – 3,500 km€400
Non-internal EU flights more than 3,500 km€600
I was denied boarding. Can I file a claim for compensation?2020-01-08T01:39:59+00:00

If you were denied boarding due to an overbooked flight and you didn’t accept a voucher offered by the airline, you are entitled to an overbooked flight compensation, and you can file a claim according to EU air passenger rights. Start your overbooked flight claim.

Under EU Regulation (EC) No 261/2004, if you were denied boarding not due to an overbooked flight, but for a reason that was under your control, you cannot receive flight compensation. The reasons can include being late to the boarding gate, not having correct travel documents, security-related matters etc.

If you had a valid reason for your being late to the boarding gate, you may also contact the airline and explain the case, although they won’t pay out compensation, you might be offered a voucher or discount.

Can I get compensation for a delayed or cancelled flight using Ifdelayed services if my claim has already been rejected by the airline?2020-01-08T01:39:32+00:00

Yes, just contact Ifdelayed and provide your flight ticket details or file your claim on our website if you have already claimed for compensation independently, but the airline rejected it. All you have to do is fill out our claim form and provide us with all of the information you have received from the airline along with the reason why your claim was denied.

We will investigate if the airline had a reason to reject your claim, and if they had none, we will take care of your claim. Don’t forget that you will have to pay the service fee only if you receive your compensation.

How far back can I get compensation?2020-01-08T01:39:04+00:00

If you have been on a delayed, canceled or overbooked flight within the last 2 years, you are entitled to compensation and can send your flight ticket information to Ifdelayed.

Which countries and airlines are subject to EU passenger rights?2020-01-08T01:38:42+00:00

The flight passenger rights stated in the EU Regulation (EC) No 261/2004 apply if you are leaving the EU with any airline, or arriving in the EU with an airline registered in the EU (or Iceland, Norway or Switzerland).

For example, this itinerary will work:

28th May at 13.00: London – New York (with United Airlines flight UA18)

The reversed trip will only work if the air carrier is registered in the EU, Iceland, Norway or Switzerland.

Ifdelayed helps all air passengers from all countries who have experienced delayed, cancelled or overbooked flights that are subject to this EU regulation. If you have any doubts or questions about your disrupted flight’s eligibility, the fastest way to check is to use the Ifdelayed’s eligibility check. You can enter your flight details here.

I was denied boarding due to overbooking. Can I claim compensation?2020-01-08T01:38:13+00:00

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. Also, the air carrier must offer volunteers the choice between a full refund and re-routing.

You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the total delay at the final destination. Where volunteers choose re-routing, the airline must also provide you with assistance if necessary. For example, food, access to a telephone, hotel accommodation of one or more nights (if necessary) and transportation to and from the airport and the place of accommodation.

The easiest way to check the eligibility of your claim is via our claim form. It is completely free of charge and only takes a few minutes and can give instant feedback as to the eligibility of your claim.

Can I get the compensation for a delayed, cancelled or overbooked flight if I have already accepted the voucher offered by the airline?2020-01-08T01:59:06+00:00

Sometimes airlines offer vouchers but more often than not the voucher is less than the compensation amount you are entitled to. For example, if you are entitled to €600 and the airline gives you a €250 voucher to be used with that airline, you are still entitled to the remaining compensation amount of €350. You can also choose to return the voucher and ask for the full compensation amount.

Under EU Regulation (EC) No 261/2004, if the airline offered you a voucher and a later flight in exchange for your reservation and you accepted the offer, you can’t receive overbooked flight compensation as you willingly gave up your booked seat on the flight and entered into a new agreement with the airline.

Can I get compensation if the airline informed me about the cancellation on the same day that the flight should have departed?2020-01-08T01:37:29+00:00

Yes, you have the right to compensation from the air airline, unless you were offered re-routing that allowed you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival depending on the distance.

You are, however, not entitled to compensation if you were informed of the flight cancellation at least 14 days in advance.

Can I claim compensation from an airline that no longer exists?2020-01-08T01:36:58+00:00

Theoretically, yes. But Ifdelayed is unable to handle claims relating to airlines that no longer exist. Unfortunately, the likelihood of receiving compensation in such cases is very small. Lots of other people have probably already emptied the airline of available funds.

My flight was delayed less than 3 hours but I missed my connecting flight. Can I claim compensation?2020-01-08T01:36:38+00:00

The answer is most likely “Yes” for EU flights. Under EU Regulation (EC) No 261/2004, eligibility for compensation is based on the length of delay until you arrive at your final destination. If your missed connecting flight results in you being more than 3 hours late overall, you should be eligible, provided that all of your connecting flights were part of the same flight reservation, under the same booking reference number.

For example, the following itinerary would work (as long as you have one booking reference):

28th May at 13.00: London – New York (with United Airlines flight UA18)
29th May at 21.00: New York – Atlanta (with United Airlines flight UA69)

Also, the compensation amount is determined by your total flight distance. This includes connecting flights as long as the two flights are with the same carrier and part of the same flight reservation (under one booking reference number). This means that a delay on a short flight might entitle you to a much larger amount.

For example, even if the first flight in the itinerary below is on time, passengers are entitled to the €600if the flight from London to Paris is delayed by more than 4 hours:

28th May at 13.00: New York – London (with British Airways flight BA189)
29th May at 09.00: London – Paris (with British Airways flight BA523)

If you have any doubts about your disrupted flight’s eligibility, the fastest way to check it is to use the Ifdelayed eligibility check. Enter your flight details here.

What are the extraordinary circumstances that are beyond airlines’ control?2020-01-08T01:35:31+00:00

The airline is not liable under EU Regulation (EC) No 261/2004, and other similar air passenger laws, if the flight disruption was due to “extraordinary circumstances.” These are scenarios which could not have been avoided even if all reasonable measures had been taken and include situations like medical emergencies, labour strikes, serious adverse weather conditions, and air traffic control (ATC) restrictions, to name a few.

Also, events that qualify as “Force majeure,” such as wars and riots, as well as “Acts of God” such as hurricanes, earthquakes, and so on also exempt the airline from liability.

However, the airline still must make sure you arrive at your final destination as soon as possible under similar air traffic conditions. This means that they have to arrange a new flight for you free of charge even if your original flight was cancelled due to bad weather. The air carriers are also obligated to offer meals, refreshments, hotel accommodation, and so on if needed.

How do I know if I’m entitled to compensation?2020-01-08T01:35:01+00:00

Few passengers are aware that their air passenger rights are protected under EU Regulation (EC) 261/2004, and many lack the will or legal knowledge to go through with a claim. The compensation amount depends on the length of the flight and how many hours the flight was delayed. Therefore it varies between €250-600 per passenger.

You are entitled to flight delay compensation under Regulation (EC) 261/2004 when you fly within the EU or depart from an EU country. The regulation is also applicable when you arrive in an EU country with an airline registered in the EU.

The time limit for cancelled, delayed or overbooked flight claims is determined by the national laws of each EU member state and is usually between 3-10 years.

The easiest way to check the eligibility of your claim is via our claim form. It is completely free and only takes a few minutes to do, and can give instant feedback on the eligibility of your claim.

If our website tells you that your claim for compensation is ineligible, it’s likely that it doesn’t meet one of the conditions covered by Ifdelayed. If you believe your claim has been assessed incorrectly, please contact us by email or telephone to discuss the matter in more detail.

When is a flight is considered cancelled?2020-01-08T01:34:26+00:00

A flight is cancelled if the plane never left the tarmac. EU Regulation (EC) No 261/2004 defines a cancelled flight as: “The non-operation of a flight which was previously planned and on which at least one place was reserved”.

Airlines may cancel flights for many reasons. Sometimes, problems such as bad weather conditions or security risks force airlines to cancel their flights. If an airline cancelled your flight, you may receive flight cancellation compensation. A cancelled flight is not the same as a delayed flight — the flight that departs late is a delayed flight.

Cancelled flight: ticket refund or alternative flight?2020-01-08T01:33:55+00:00

Airlines must inform you about your flight being cancelled as quickly as possible and offer you an alternative flight. Even if the airline informed you about the cancellation more than 14 days before departure they must still offer you a replacement flight or reimburse the full ticket price.

If your flight is cancelled, you have several options2020-01-08T01:33:37+00:00
  • Refund of the initial ticket price.
  • A return flight to the point you departed from and a refund or partial refund of the ticket price.
  • Alternative transport within a reasonable time frame.
  • Alternative transport at a later date.
Full or partial refund2020-01-08T01:33:11+00:00

If you didn’t use any part of your ticket, the full cost of your ticket will be reimbursed. However, if you have already departed, you can be refunded for the unused part of your ticket. If you have already used part of your ticket, but the cancelled flight changed your original travel plan, the airline might refund the used portion of the ticket as well. The airline must also provide you with a return flight to the point you departed from, as soon as possible. According to EC 261, you must be refunded within 7 days.

Earliest alternative transport2020-01-08T01:32:49+00:00

An airline must offer you an alternative means of getting to your final destination as soon as possible. Under EU Regulation (EC) No 261/2004, this alternative transport must be under comparable transport conditions.

Alternative transport on a convenient date for you2020-01-08T01:32:28+00:00

If it’s convenient for you, you can take alternative transport to your final destination on a different date. Under EU Regulation (EC) No 261/2004, these means of transport must be under comparable transport conditions.

It’s also important to know that, when airlines offer you to fly to alternative airports, they must pay for transportation to take you to your original destination airport or an agreed nearby address.

What if my flight was cancelled during a business trip?2020-01-08T01:32:06+00:00

Many travellers think that the cancelled flight compensation belongs to the company that bought the ticket, but that’s not the case. In truth, the person who travelled is entitled to the compensation – not the person or company that bought the ticket, regardless of who is the traveller an employee or a public official.

Air passenger rights: food, beverages and accommodation2020-01-08T01:31:51+00:00

Regardless of the reasons for flight delay/cancellation, under EU Regulation (EC) No 261/2004, the airline must provide you with food and beverages if the flight delay takes more than 2 hours. Furthermore, the carrier must provide you with access to the internet, telephone calls and fax. If your alternative flight is on the next day, airlines must provide you with hotel accommodation and transportation to and from the airport.

What if I get a higher or lower class seat on the alternative flight?2020-01-08T01:30:55+00:00

If the airline offers you an alternative flight and you get a higher class seat, you don’t have to pay additionally. However, If the alternative flight seat offered by the airline is the lower class, you may get a 30 – 75% reimbursement of the price you paid for the ticket.

How to claim compensation for a cancelled flight?2020-01-08T01:30:35+00:00

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for cancelled flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our cancelled flight compensation calculator.

For which flights can I get compensation under EC 261?2020-01-08T01:30:12+00:00

Nearly all flights in Europe are eligible for compensation. Not only EU airspace is included, however, but also Iceland, Norway, Switzerland and distant regions, such as French Guiana and Martinique, Guadeloupe and La Réunion, Saint-Martin, Madeira, the Azores, and the Canary Islands.

Your flight must begin in the EU or arrive at an EU airport, but in the latter case, the carrier must be an EU-based airline.

What are extraordinary circumstances for flight cancellation?2020-01-08T01:29:47+00:00

Under EU Regulation (EC) No 261/2004, airlines are not liable for cancelled flights when flights are cancelled due to extraordinary circumstances. These include situations such as medical emergencies, severe weather conditions, lightning strikes, airport employee or air traffic control strikes, air traffic control restrictions, sudden malfunctioning of airport radar, political unrest, acts of terrorism etc. In April 2018, the European Court of Justice ruled that internal airline staff strikes are not extraordinary circumstances.

Missed flight compensation2020-01-08T01:29:27+00:00

The missed flight compensation depends on a variety of factors, such as where you were flying, whether your flight was operated by an EU carrier, which one of the flights was cancelled, and whether all the flights were booked together. Generally, if flights were bought under the same booking, the rules for missed connection of EU Regulation (EC) No 261/2004 will apply.

If you departed from Europe or had to arrive in Europe with an EU-based airline, your entire journey should be covered, and the amount of flight compensation will depend on the total journey. Unfortunately, some EU courts interpret the EU Regulation (EC) No 261/2004 differently and may not include prior connecting flights in the eligible distance.

What if my flight was delayed during a business trip?2020-01-08T01:29:09+00:00

Many travellers think that the delayed flight compensation belongs to the company that bought the ticket, but that’s not the case. In truth, the person who travelled is entitled to the compensation – not the person or company that bought the ticket, regardless of who is the traveller an employee or a public official.

What if my flight delay is more than 5 hours?2020-01-08T01:28:48+00:00

If your flight delay is more than 5 hours, you are entitled to a full or partial refund of your airplane ticket and a return flight to your departure airport if you need that.

Cash compensation and flight vouchers2020-01-08T01:28:27+00:00

If the airline offers you flight vouchers when your flight is delayed, you should make sure it’s not waiving your right to claim the compensation you might be entitled to. Under EU regulations, flight compensation must be paid in cash, electronic transfer or checks unless the passenger chooses to accept travel vouchers instead. However, most people don’t know their rights and usually choose vouchers instead of compensation.

What are extraordinary circumstances for a flight delay?2020-01-08T01:28:05+00:00

Under EU Regulation (EC) No 261/2004, airlines are not liable for flight delays when flights are delayed due to extraordinary circumstances. These include situations such as medical emergencies, severe weather conditions, lightning strikes, airport employee or air traffic control strikes, air traffic control restrictions, sudden malfunctioning of the airport radar, political unrest, acts of terrorism etc. In April 2018, the European Court of Justice ruled that internal airline staff strikes are not extraordinary circumstances.

Airlines’ responsibility for missed connecting flights2020-01-08T01:27:42+00:00

If you arrived late due to a missed connection because one of your flights was delayed you might be entitled to compensation. In such a case, it’s the airline’s responsibility to provide you with an alternative flight to your final destination.

Furthermore, you could be entitled to compensation under Regulation (EC) No 261/2004. If your arrival time to your final destination is more than 3 hours later than your original flight, you may receive up to €600 in compensation. It’s important to note that your flights must be booked together as part of the same journey. If you booked your flights separately, you are not entitled to missed connection compensation.

What’s the difference between overbooking and denied boarding?2020-01-08T01:27:20+00:00

A flight is considered overbooked when an airline sells more tickets than there are seats on a plane. So why do airlines overbook their flights? Airlines are allowed to do this because it’s unlikely that all passengers will show up for the flight. Usually, airlines use their statistical data to sell as many extra seats as are likely to become available. However, sometimes they underestimate the number of people that don’t show up and passengers with valid tickets are denied boarding.

You may be denied boarding for several reasons. If you were denied boarding through no fault of your own, the airline may have to compensate you for the inconvenience under EU Regulation (EC) No 261/2004. However, if you were denied boarding due to your actions, then this regulation doesn’t apply. For example, If you don’t have all the necessary documents, arrive late to the departure gate, or act in an abusive manner.

Voluntary boarding denials are not covered2020-01-08T01:26:56+00:00

If you volunteer to give up your seat in return for a refund, alternate flight or other benefits, you will lose your right to receive compensation under Regulation EC 261. Furthermore, if you jeopardise your ability to board the flight, you lose your right to receive compensation as well. Here are some examples of when an airline doesn’t have to compensate you:

  • If you are late to board.
  • If you don’t have the proper documentation (such as a boarding pass).
  • If you pose a security, health, or safety concern.
If your flight is overbooked, you have several options2020-01-08T01:26:36+00:00
  • Refund of the initial ticket price.
  • A return flight to the point you departed from and a refund or partial refund of the ticket price.
  • Alternative transport within a reasonable time frame.
  • Alternative transport at a later date.

Transport between airports has to be arranged and paid by the airline.

In which cases can I get missed connection compensation?2020-01-08T01:26:15+00:00

When the flight was delayed due to the airline’s fault

According to EU Regulation EC 261, air passengers can receive missed connection compensation if these flight disruptions are the fault of the airline:

  • More than a 3-hour delay at your final destination.
  • Cancelled flight.
  • Denied boarding due to overbooking.

You should know that in many cases airlines reroute passengers on cancelled or overbooked flights with the negation of missed connection possibility.

More than a 3-hour delay at your final destination

3-hour (or more) delay is an important factor to receive missed connection compensation. To be eligible for it, you should arrive at the final destination 3 or more hours late (in total).

When you miss a connecting flight due to cancellation or denied boarding, the total delay is irrelevant. You can check your missed connection compensation amount with our free flight compensation calculator and start your claim with Ifdelayed.

When is a missed connecting flight not eligible for compensation?2020-01-08T01:25:42+00:00

Missed connecting flights are not eligible for compensation when delays or cancellations occur due to extraordinary circumstances. Extraordinary circumstances are reasons for flight disruptions which are not under airline control, such as severe weather conditions, political unrest, air traffic control strikes, medical emergencies, lightning strikes etc. As airlines are responsible only for the events that are under their control, missed connection due to extraordinary circumstances is not eligible to flight compensation.

What if I miss my connecting flight due to personal reasons?2020-01-08T01:25:20+00:00

If you don’t show up for your connecting flight for personal reasons, such as sickness, family events or emergencies, losing track of the time, you are not entitled to compensation under EU Regulation EC 261.

Who receives missed connection compensation if I were on a business trip?2020-01-08T01:25:00+00:00

The passenger who travelled is always the one who is entitled to compensation, and missed connection compensation is no exception. In general, the EC 261 states that the passenger who experienced the inconvenience is the one who receives compensation – not the person or company that paid for the flight ticket. If you’re wondering whether you are entitled to missed connection compensation, you can use our free compensation eligibility checker and we will help you find out if you are eligible for compensation.

What are my rights if I miss a connecting flight?2020-01-08T01:24:26+00:00

EU Regulation EC 261 – air passenger rights

  • The airline should offer you an alternative flight if you missed your connection due to the fault of the airline.
  • If you don’t want to continue flying to your destination, you have the right to reimbursement. You can exercise this right if your flight was delayed for 5 hours or more, if your flight was cancelled or if you were denied boarding due to overbooking.
  • If you opt for a ticket refund, you can ask the airline for a return flight to the first point of your journey and a refund for the flights you didn’t take. The law clearly defines that reimbursement must also include parts of the connecting flights that took place if the journey no longer continues.

Other air passenger rights

  • Right to food, beverages, and accommodation. Under EC 261, you are entitled to several essentials, depending on your flight details if you have to wait for your alternative flight. The airline must provide you with food, beverages and access to communications (two telephone calls, fax messages, or emails) after several hours of waiting. If you have to wait for your alternative flight overnight, the airline must provide you with accommodation and transportation to and from the airport.
  • Right to reimburse your ticket or re-route your journey. In addition to missed connection compensation, you have the right to receive a full or partial refund of your original ticket and a return flight to your point of departure.
  • Upgrading and downgrading. Under Regulation EC 261, your alternative flight should be similar to the one you missed. If you get an upgraded alternative flight, the airline isn’t allowed to charge you extra. And if your alternative flight is lower class, you can get a refund of 30-75% of the ticket price.
  • Further compensation. You may also claim for further compensation even if you were already compensated under EU Regulation EC 261. However, the amount of flight compensation you are entitled to may be reduced by additional compensation you receive.

How to calculate the distance for missed connection compensation?2020-01-08T01:24:20+00:00

The total length of the journey must be calculated when claiming missed flight connection compensation, not the leg of the journey that you missed. Thus, any legs of your connecting flights that came before missed connections may be included into the journey length if all the flights were bought in the same booking. To sum up, the airline is responsible for all its flights even if they were before a flight disruption when the airline causes a missed connection. The airline is also responsible for any other airline flights that were affected later. Check your missed connection compensation amount with our free flight compensation calculator.

What should I do if I miss my connecting flight?2020-01-08T01:23:27+00:00

If you arrived at your connecting airport and saw that your next flight has already left without you, here is what you should do:

  • Keep your boarding pass and other travel documents. They will be necessary when you make a compensation claim.
  • Find your airline help desk and speak to an airline representative. There should be a representative waiting for you when you disembark the plane, but if no one is waiting for you, you should find the airline services desk or speak with the airline support staff on the phone.
  • Ask for an alternative flight to your destination. The airline must offer you the next available alternative flight to your destination. If this is not your choice, you can ask the airline staff to refund your flight and provide you with a return flight to your original destination instead.
  • Ask if the airline will cover your food and refreshment expenses while waiting. If you have to wait at the airport for longer than planned, the airline is required to provide you with snacks and beverages under EU 261.
  • Ask the airline for accommodation. If you have to wait for your alternative flight overnight or airline hasn’t yet found you an alternative flight, you have the right to get hotel accommodation and transfer from and to the airport.
  • Find out where your bags are and will be. If your luggage also missed the connection, you should ask the airline staff if your bags can be returned to you if you’re going to be waiting a while for your alternative flight.
  • Inform your relatives or other people in your destination. If someone is waiting for you at your destination, inform them about changed plans. If you are staying in a hotel, inform the hotel staff. You have the right to receive means of communication from the airline.
  • Hold on to your receipts if you have additional expenses due to a missed connection. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Denied boarding compensation due to an airline strike2020-01-08T01:22:56+00:00

When the airline staff goes on strike, you may be denied boarding due to overbooking. You may receive compensation if you are denied boarding against your will. Learn more about denied boarding compensation.

What are my rights in the event of a strike?2020-01-08T01:22:39+00:00

Right to care

If your flight is delayed, cancelled or you’ve been denied boarding due to an airline strike you have the right to receive certain facilities. However, it depends on the length of the delay. The airline must provide you with several essentials, including:

  • Food and beverages.
  • Two telephone calls, fax messages, and emails.
  • Overnight accommodation and transportation from and to the airport.

Do I have the right to rebook my flight?

Yes, you have the right to refuse your flight and receive reimbursement for your flight if your flight was cancelled or delayed for more than 5 hours. You can also opt for an alternative flight to get to your destination if the airline offers it.

Can I get flight compensation if I received a voucher or air miles from the airline?2020-01-08T01:21:26+00:00

It depends what kind of documents you signed at the time of your delayed, cancelled or overbooked flight. If the airline gave you vouchers or air miles and they didn’t require you to sign for them, then you might still be entitled to compensation. You can fill a flight compensation claim form on our website.

Nevertheless, it’s important to know that airlines sometimes offer vouchers or air miles along with a waiver to sign. That means that air passengers refuse their right to compensation. Furthermore, it’s also important to read all the paperwork the airline gives you to sign.

Will I have to pay any extra costs in case of legal action?2020-01-08T01:21:02+00:00

Ifdelayed works under “no win, no fee” basis – we never charge any advanced payment even if the claim goes to court. We will take care of all the court expenses including lawyers and court fees. We will charge you only when we win your court case and we have no hidden fees and our commission is 30 % (including VAT) regardless if the case is taken to court or not.

How can I check the status of my delayed, cancelled or overbooked flight claim?2020-01-08T01:20:36+00:00

You can check the status of your claim in the user area. Also, when there is new information or update regarding your claim, we will inform you immediately via email. If you have not received any updates from us, please know that your claim handler is communicating with the airline to get you the compensation you are entitled to.

Don’t worry if the status of your claim remains the same for a while. Some steps take longer than others. Rest assured that we are always working with your claim.

Can I get both a ticket refund and flight compensation?2020-01-08T01:20:13+00:00

Yes, in theory, you can get both a refund and compensation, but there are be some exceptions. Usually, you can get a refund and compensation if your flight was cancelled and you were informed about the cancellation less than 14 days before departure, the airline offers you an alternative flight of which the time doesn’t suit you and you choose reimbursement of your flight.

The same situation might happen if you were denied boarding. However, airlines may ask you to sign an agreement which may include a waiver clause giving up your right to compensation. Thus, it’s very important to read the fine print carefully before signing. You may fill a flight claim form on our website.

What happens if the airline wrongfully rejects my claim for flight compensation?2020-01-08T01:19:53+00:00

The airline’s statement is not the final decision. We have access to our independent systems to check any flight’s eligibility, all you have to do is fill out a claim form on our website. If we find that your flight is eligible for compensation and the carrier refuses to compensate you for your flight delay, cancellation or boarding denial, we hand it over to our contract lawyers for a legal assessment. They will find a way to make the airline pay the compensation they owe you.

Do airlines give a reason for rejecting a flight claim in all cases?2020-01-08T01:18:58+00:00

No, airlines rarely give a reason for rejecting flight delay or cancellation claims. If the airline simply rejects the claim providing no reason for the rejection, we proceed as if they did not answer at all and hand it over to our contract lawyers for a legal assessment.

Why did the airline reduce my flight compensation by 50%?2020-01-08T01:18:38+00:00

Under EU Regulation (EC) No 261/2004, airlines can cut your flight compensation amount by half in cases when they offered you an alternative, re-routed a flight to your final destination which arrived within 2-4 hours later than your original flight (depending on the distance).

Compensation reduction depends not only on the time frame but also on flight’s distance. If the alternative flight arrived within the time frames listed in the table below, the airline has the right to cut the flight compensation by 50%:

DistanceRe-routed flight arrival time:
All flights less than 1,500 kmLess than 2 hours later
Flights within the EU more than 1,500 kmFlights outside the EU 1,500 km – 3,500 kmLess than 3 hours later
Flights outside the EU more than 3,500 kmLess than 4 hours later
How do I claim compensation for a delayed/cancelled flight using Ifdelayed service?2020-01-08T01:17:46+00:00

The easiest way to file a flight delay/cancellation claim is via our claim form. It is completely free of charge and only takes a few minutes to do, and gives instant feedback as to the eligibility of your claim.

It’s very easy. Just click the “Start a claim” button and follow the steps outlined there. If you have any difficulty, please contact our Support team.

We will need the following information for starting your airline claim:

  • Personal information (so that we know who you are and how we can reach you).
  • Flight information (such as booking reference, flight number and date of travel).
  • Documents (for us to contact the airline on your behalf we need a signed power of attorney).

We look forward to handling your claim!

How long does the claiming process for a delayed, cancelled or overbooked flight take?2020-01-08T01:17:17+00:00

This varies, but we try to get your compensation to you as soon as we can. Some airlines answer within two or three days – others answer within four to six weeks. Some never answer.

We are always catching up on claims, to push for a response from the airline. If the airline rejects your claim for flight delay, cancellation or boarding denial compensation, our lawyers will assess your claim and, if feasible, send it to the National Enforcement Body or take the airline to court. This can take from six months to more than a year.

As soon as there is new information regarding your claim, we will inform you immediately via email. You can check your claim status in the user area. If you have not heard from us regarding your flight compensation, then it’s likely that nothing has happened.

Why did the airline reject my claim saying that the flight was delayed or cancelled due to severe weather conditions, even though the weather was nice?2020-01-08T01:16:52+00:00

It might seem confusing that a flight delay or cancellation occurred when the weather seemed good at the departure airport. However, bad weather conditions can occur all along the route — not just at the airport. Airlines pay serious attention to severe weather conditions and poor visibility on the flight route due to the impact on air passenger safety.

Despite airline refusal, we don’t depend on their decision and always check our independent systems if weather conditions were really bad. So we may still check if you are eligible for compensation — just fill out our claim form. Severe weather conditions are considered as “extraordinary circumstances” which are out of the airline’s control. In such cases, claims are not eligible for compensation.

My friends also applied for flight compensation for the same flight as I and they’ve already received it. Why haven’t I received mine yet?2020-01-08T01:16:21+00:00

Don’t worry. Although we handle claims in the order they were filed, the airline might work in their own order, and that may result in a situation like this. We work continuously on your claim and strive to get you your compensation as soon as possible. You will hear from us as soon we have an update.

I was denied boarding. Can I claim denied boarding compensation?2020-01-08T01:16:03+00:00

If you were denied boarding due to an overbooked flight, you can claim compensation and will receive it. However, if you were denied boarding due to a reason that was under your control, such as being late at the boarding gate, missing correct travel documents, or security-related matters, you can’t receive compensation as denied boarding was your fault.

However, you can still try contacting the airline and explaining your case if you think that you have a serious reason why you were denied boarding the and airline might at least offer you vouchers, discounts or other forms of compensation, but they are not obligated to pay.

How long does it take to process a flight claim?2020-01-08T01:15:41+00:00

The time it takes to process the claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves some third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible.

Also, the claims volume might be much higher during busy holiday seasons. In some cases the payment from the airline can take up to 30 — 45 business days after the airline accepted the claim. The faster you start your claim, the faster you will receive your compensation.

My type of flight disruption isn’t listed on the website. Can I claim compensation?2020-01-08T01:15:17+00:00

Under EU Regulation (EC) No 261/2004, flight delay, cancellation, and denied boarding are covered.

If you had a different kind of flight disruption, you can contact your airline or Ifdelayed. Furthermore, there is always the possibility to seek compensation from your credit card/insurance companies as most air travellers have some kind of coverage.

How can I check the status of my claim?2020-01-08T01:14:54+00:00

You can check the status of your claim in the user area. When there is new information or update regarding your claim, we will inform you immediately via email. If you haven’t heard from us, rest assured that your claim handler is continuously communicating with the airline to get you the compensation you are entitled to.

Response times vary from airline to airline and seasonal changes impact the response times as well.

You can feel safe in knowing that your claim has our fullest attention and that we will keep you up to date with new information.

During my delay, I was offered food, drinks and/or accommodation by the airline. Am I still entitled to compensation?2020-01-08T01:14:29+00:00

In the event of a long delay, the airline is required to offer its passengers care which includes food, beverages, and/or hotel accommodation (if applicable, including transportation to the hotel) and communication facilities.

This is irrespective of the entitlement to compensation which is based on the time passengers lose when they are delayed. So if you received vouchers from the airline to buy refreshments or meals at the airport, it doesn’t mean you’re no longer entitled to receive financial compensation.

However, if the airline offered you vouchers or a discount to be used on an entirely new trip at some point in the future, accepting this could mean you waive your rights to further compensation in some cases.

What happens if my claim is taken to court?2020-01-08T01:14:04+00:00

Unfortunately, airlines routinely reject claims for compensation by referring to “extraordinary circumstances”. However, our leading legal team will review rejected claims and process them in court, if possible.

Naturally, this will increase the handling time of your case but it doesn’t affect your financial risk as our philosophy is “no win — no fee”.

Regarding the many costs involved in taking legal action, Ifdelayed will pay all of them (including court and attorney’s fees) and on your behalf, it does not matter if the case is won or lost, as Ifdelayed covers all the extra costs.

If successful with your claim, Ifdelayed is entitled to by the court-imposed legal costs (e.g. lawyer and administrative fees). If your claim is finally dismissed by the court, Ifdelayed will not burden you with legal costs and also pay the for the opponent’s imposed legal costs on your behalf.

Read more about this in our Terms and Conditions.

Why do I have to send a Power of Attorney via regular mail? I have already signed an electronic version2020-01-08T01:13:39+00:00

If the airline refuses to pay out the compensation, we hand the claim over to our contract lawyers for legal assessment.

If our lawyers decide to move forward with your claim, the court will need a Power of Attorney in the original. This means that you have to send it to us via regular mail as digital or scanned copies are not accepted and will, therefore, be rejected by the court.

Please send the signed Power of Attorney to us at the following address:

  • Ifdelayed AB.
  • Box 7550.
  • 103 93 Stockholm, Sweden.
My case is going to court. Do I personally need to attend any hearing?2020-01-08T01:13:12+00:00

No, as we have a Power of Attorney our legal team will take care of everything and you don’t have to do anything. Just sit back and relax as our lawyers go to work!

I sent you a Power of Attorney, but I received another letter asking for a new one. What should I do?2020-01-08T01:12:52+00:00

As our system automatically sends out requests for missing documents, some clients will receive a reminder even though they have already sent the document. If you sent the documents less than a week before the reminder, please ignore it.

Otherwise, we encourage you to contact our team so that we can figure out why you received the new request. You can always reach us at support@ifdelayed.com.

Have you received the Power of Attorney that I sent?2020-01-08T01:12:25+00:00

Everyday we receive countless documents and they are all uploaded to our system. This means that we most likely received your Power of Attorney as well. If not, our team will contact you about the missing documents shortly.

Did you get the documents I uploaded?2020-01-08T01:11:52+00:00

You can check if your documents were successfully uploaded by clicking on the link “Uploaded files” after every uploading instance.

In most cases, the files are uploaded successfully, but our system will automatically contact you and inform you about the missing documents if they are not.

My claim for compensation was declined by the airline. Can I still use Ifdelayed?2020-01-08T01:12:02+00:00

Unfortunately, airlines routinely reject claims for compensation by referring to “extraordinary circumstances”. However, our leading legal team will review rejections, and process the claim in court, if possible. Naturally, this will increase the handling time of your case but it doesn’t affect your financial risk as our philosophy is “no win — no fee”.

The easiest way to move forward is for you to contact Ifdelayed with your flight ticket details via our web form. We also request that you send over any information you received from the airline with regards to your initial claim. We then investigate if you were wrongfully denied compensation. If we feel you have a case, we take over the claim. As always, we only get paid if you get paid.

How much does it cost to use Ifdelayed?2020-01-08T01:10:52+00:00

Compared to many of our competitors, we have no hidden fees and our commission is always the same at 30 % (including VAT) regardless of whether the case is taken to court. Since the beginning, our philosophy has always been “no win — no fee” meaning that we only charge you if we can get you your compensation.

Some airlines pay compensation directly to our clients. In such cases, we send an invoice to you matching the 30 % (including VAT) fee of ours. If the airline contacts you, please forward the email to us immediately as some customers have been fooled by airlines, settling for far less than they were entitled to.

How do I submit a claim to Ifdelayed?2020-01-08T01:10:28+00:00

The easiest way to file a claim is via our claim form. It’s completely free of charge, and only takes a few minutes, and can give instant feedback as to the eligibility of your claim.

It’s very easy. Just click the Start a claim button and follow the easy steps outlined there. If you run into any difficulties, please contact our Support team.

The information we need can be categorized in the following groups:

  • Personal information (so that we know who you are and how we can reach you).
  • Flight information (such as booking reference, flight number and date of travel).
  • Documents (for us to contact the airline on your behalf we need a signed power of attorney).

We look forward to handling your claim!

What happens when the airline is unresponsive?2020-01-08T01:09:54+00:00

If the airline doesn’t reply to us within 3 months, we hand the claim over to our contract lawyers for legal assessment. The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.

Do airlines always give a reason for rejecting a claim?2020-01-08T01:09:27+00:00

The response time and extent of the explanation varies from airline to airline. If the airline fails to provide you with a reason for the rejection, we treat the claim as if they did not answer at all and hand the claim over to our contract lawyers for legal assessment.

The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.

They cancelled my flight and refunded my money. Can I still claim?2020-01-08T01:09:07+00:00

As long as the airline didn’t provide you with at least a 14 days’ notice, and your flight is eligible under Regulation (EC) No 261/2004, the answer is yes. Passengers can receive both compensation and a refund.

However, to receive the refund, airlines will often ask you to sign a waiver. Some waivers include forfeiture of compensation clause, effectively making it impossible to also claim compensation. If you plan to file a claim, be sure to read the fine print on anything you sign.

Sometimes airlines offer vouchers but, more often then not, the voucher is less than the compensation amount you are entitled to. For example, if you are entitled to €600 and the airline gives you a €250 voucher to be used with that airline, you are still entitled to the remaining compensation amount of €350. You can also choose to return the voucher and ask for the full compensation amount in cash.

How to claim compensation for a cancelled flight?2020-01-08T01:08:39+00:00

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for cancelled flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our cancelled flight compensation calculator.

How to claim compensation for a delayed flight?2020-01-08T01:08:04+00:00

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for delayed flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our delayed flight compensation calculator.

How to claim compensation for an overbooked flight?2020-01-08T01:07:37+00:00

The airline must compensate you for denying you to board your flight due to overbooking it immediately. Compensation is due in addition to re-routing on an alternative flight. Don’t worry if you missed your chance to get your money at the airport. You can still file a claim with help from Ifdelayed.

Many people feel they don’t have the time or expertise to file a claim when they were denied boarding. However, Ifdelayed can make the claim process simple and fast. To start a claim for your overbooked flight, you just need to fill in a few details about your flight in the flight compensation form. You can also check your possible compensation amount by entering your flight details into our free compensation calculator.

How to claim compensation with Ifdelayed?2020-01-08T01:07:14+00:00

We will make your claiming process simple. All you have to do is fill in a few details about your flights, explain to us what happened, and our team of experts will handle your claim. We will check your missed connection claim details and build a case for compensation. All the negotiations with the airline will be handled by us on your behalf.

Are delayed flights eligible for compensation?2020-01-08T01:03:25+00:00

Finally, the day you have waited for has arrived. After months of saving it’s finally time for a vacation. It’s been what has kept you going when working late, and now you just can’t wait to put your feet in the warm sand at the beach, look down the ski slope or just kick back in a nice hotel room. The last thing you want to do is wait for a delayed flight at the airport. Your time is way too precious for that.

If you are delayed you may fail to attend that important job interview, saying good night to your kids or, god forbid, miss your best friend’s wedding. No matter what, a delayed flight sucks. Trust us. We’ve been there, too. This company was started because of a delayed flight. If your flight is delayed or cancelled all you’re likely to get is an airport dinner, a room at an airport hotel and a canned excuse from the airline.

If you reach your final destination with a delay of three hours or more, you are entitled to compensation between €125 and €600 – that is, unless the airline can prove that the delay was caused by extraordinary circumstances (weather conditions, strike, security measures). You are also entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

2 hours or more for flights of 1,500 km or less;
3 hours or more for longer flights within the EU or other flights of between 1,500 km and 3,500 km;
4 or more for flights of over 3,500 km outside the EU.
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

The easiest way to check the eligibility of your claim is via our claim form. It is completely free and only takes a few minutes to do and give instant feedback as to the eligibility of your claim.

Will I have to pay if the case is lost?2020-01-08T01:02:39+00:00

Ifdelayed’s motto is “no win — no fee”. Thus, if the case is lost in court, you won’t have to pay any fees for our services.

Am I entitled to flight compensation?2020-01-08T01:02:23+00:00

If you experienced a flight delay, cancellation or were denied boarding due to overbooking, you may be eligible for compensation. However, it depends on where you’re flying. Under EU Regulation (EC) No 261/2004, your flight must begin in the EU or arrive in the EU (if the airline is EU based) for the flight to be claimable.

Furthermore, if your flight was delayed, cancelled, or overbooked due to a situation that was under the airline’s control, you may receive compensation. Situations that the airlines can’t control (such as severe weather conditions) are exempt from compensation. You may check your flight eligibility for compensation with our free online claim form.

How long does it take to process a flight claim?2020-01-08T01:01:59+00:00

The time it takes to process the claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves some third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible.

Also, the claims volume might be much higher during busy holiday seasons. In some cases the payment from the airline can take up to 30 — 45 business days after the airline accepted the claim. The faster you start your claim, the faster you will receive your compensation.

My flight was delayed/cancelled am I entitled to compensation for a flight that was paid by someone else?2020-01-08T01:01:37+00:00

In all cases, the beneficiary is the person who travelled or was planning to travel. Therefore, even though your ticket was paid for by e.g. your employer who sent you on a business trip, or it was a gift, or you won it in a lottery — you are the person who experienced the flight delay, cancellation or were denied boarding, and can claim compensation. You are the one who must fill out the claim form.

Can I get compensation for a delayed or cancelled flight using Ifdelayed services if my claim has already been rejected by the airline?2020-01-08T01:01:16+00:00

Yes, just contact Ifdelayed and provide your flight ticket details or file your claim on our website if you have already claimed for compensation independently, but the airline rejected it. All you have to do is fill out our claim form and provide us with all of the information you have received from the airline along with the reason why your claim was denied.

We will investigate if the airline had a reason to reject your claim, and if they had none, we will take care of your claim. Don’t forget that you will have to pay the service fee only if you receive your compensation.

How is the amount I receive to my bank account calculated?2020-01-08T01:00:56+00:00

Compared to many of our competitors, we have no hidden fees and our commission is always 30% (including VAT) regardless of whether the case is taken to court.

If the compensation is paid in a currency than Euro (€) there will be an exchange fee charged by the bank and the total amount and the calculation made to reach it will be available in the invoice sent to you.

Our accounting team is always ready to answer your questions, and the easiest way to reach them is via support@ifdelayed.com

Can I claim any extra expenses that resulted from the flight disruption? (Hotel, new ticket, food, etc.)2020-01-08T01:00:33+00:00

Ifdelayed currently covers flight disruptions that are clearly defined by EU Regulation (EC) No 261/2004. This includes defined compensation amounts for delays, cancellations, and boarding denials for EU flights. While passengers can personally file additional claims directly with the airline for expenses due to flight disruptions, the law is less clear on the details, leaving much more of the process up to the airline’s discretion.

Passengers must be able to document their expenses and prove that the airline is liable. Travellers on international flights can file a claim with the airline under the Montreal Convention for reimbursement of damages, including incurred expenses due to flight disruptions. And EU passengers should take note that EU law requires airlines to cover expenses for meals and refreshments at the time of the disruption, under many circumstances.

How can I check the status of my claim?2020-01-08T01:00:13+00:00

You can check the status of your claim in the user area. When there is new information or update regarding your claim, we will inform you immediately via email. If you haven’t heard from us, rest assured that your claim handler is continuously communicating with the airline to get you the compensation you are entitled to.

Response times vary from airline to airline and seasonal changes impact the response times as well.

You can feel safe in knowing that your claim has our fullest attention and that we will keep you up to date with new information.

The airline refused to compensate me after my flight disruption. What can I do?2020-01-08T00:59:36+00:00

If you think you’re entitled to compensation for your flight disruption, but the airline won’t do anything about it, we can probably help you.

File a claim for your flight to see if we can assist you in getting that compensation. We will take all necessary measures such as forwarding your claim to the debt collection agency or taking your case to court if the airline refuses to meet their legal obligation to you.

I sent you a Power of Attorney, but I received another letter asking for a new one. What should I do?2020-01-08T00:59:15+00:00

As our system automatically sends out requests for missing documents, some clients will receive a reminder even though they have already sent the document. If you sent the documents less than a week before the reminder, please ignore it.

Otherwise, we encourage you to contact our team so that we can figure out why you received the new request. You can always reach us at support@ifdelayed.com.

Have you received the Power of Attorney that I sent?2020-01-08T00:58:50+00:00

Everyday we receive countless documents and they are all uploaded to our system. This means that we most likely received your Power of Attorney as well. If not, our team will contact you about the missing documents shortly.

How much does it cost to use Ifdelayed?2020-01-08T00:58:27+00:00

Compared to many of our competitors, we have no hidden fees and our commission is always the same at 30 % (including VAT) regardless of whether the case is taken to court. Since the beginning, our philosophy has always been “no win — no fee” meaning that we only charge you if we can get you your compensation.

Some airlines pay compensation directly to our clients. In such cases, we send an invoice to you matching the 30 % (including VAT) fee of ours. If the airline contacts you, please forward the email to us immediately as some customers have been fooled by airlines, settling for far less than they were entitled to.

How do I submit a claim to Ifdelayed?2020-01-08T00:58:06+00:00

The easiest way to file a claim is via our claim form. It’s completely free of charge, and only takes a few minutes, and can give instant feedback as to the eligibility of your claim.

It’s very easy. Just click the Start a claim button and follow the easy steps outlined there. If you run into any difficulties, please contact our Support team.

The information we need can be categorized in the following groups:

Personal information (so that we know who you are and how we can reach you).
Flight information (such as booking reference, flight number and date of travel).
Documents (for us to contact the airline on your behalf we need a signed power of attorney).
We look forward to handling your claim!

How to claim compensation for a cancelled flight?2020-01-08T00:57:32+00:00

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for cancelled flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our cancelled flight compensation calculator.

For which flights can I get compensation under EC 261?2020-01-08T00:57:11+00:00

Nearly all flights in Europe are eligible for compensation. Not only EU airspace is included, however, but also Iceland, Norway, Switzerland and distant regions, such as French Guiana and Martinique, Guadeloupe and La Réunion, Saint-Martin, Madeira, the Azores, and the Canary Islands.

Your flight must begin in the EU or arrive at an EU airport, but in the latter case, the carrier must be an EU-based airline.

How to claim compensation for a delayed flight?2020-01-08T00:56:50+00:00

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for delayed flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our delayed flight compensation calculator.

How arrival time is counted?2020-01-08T00:56:32+00:00

It is important to note that delayed flight compensation depends on the arrival time – not departure. In September 2014, the European Court of Justice (case) defined “arrival time” as the moment when the aircraft reached its final destination and at least one of its doors were open. This is based on the assumption that this is the moment when passengers are permitted to leave.

How to claim compensation for an overbooked flight?2020-01-08T00:56:05+00:00

The airline must compensate you for denying you to board your flight due to overbooking it immediately. Compensation is due in addition to re-routing on an alternative flight. Don’t worry if you missed your chance to get your money at the airport. You can still file a claim with help from Ifdelayed.

Many people feel they don’t have the time or expertise to file a claim when they were denied boarding. However, Ifdelayed can make the claim process simple and fast. To start a claim for your overbooked flight, you just need to fill in a few details about your flight in the flight compensation form. You can also check your possible compensation amount by entering your flight details into our free compensation calculator.

I’m a Premium Travel Assistance member. How can I file a claim?2020-01-08T00:55:29+00:00

The easiest way to file a claim is to fill out our online claim form. It’s completely free and only takes a few minutes to do, and gives you instant feedback as to whether you are eligible for compensation. Just click the Start a claim button and follow the steps outlined there. Make sure you register the claim with the same email address you used when signing up for Ifdelayed’s Premium Travel Assistance membership. If you run into any issues, please contact our Support team at support@ifdelayed.com.

How do I become a Premium Travel Assistance member?2020-01-08T00:55:09+00:00

Go to ifdelayed.com/premium and choose a plan that suits your needs the best and sign up. Signing up takes only a few minutes.

You can choose between 4 plans:

Single flight for a one time fee of €20.00;
Monthly for €4.99 per month;
Annual for €49.00 per year;
Corporate for a negotiable price tailored to your needs for one year.

How do I know if I’m entitled to compensation?2020-01-08T00:54:39+00:00

File a claim by filling out our claim form and let our claim managers investigate if you’re entitled to compensation. No extra costs or service fees.

I’m a Premium member and did not get compensation. Why?2020-01-08T00:54:19+00:00

Unfortunately, we are unable to win every case. Therefore, according to our no win — no fee policy, we won’t charge you for our services. Keep in mind that each case is unique and we will be happy to help you the next time your plane gets delayed, overbooked or cancelled. We are always willing to investigate what went wrong and get you the compensation you are entitled to.

I’m a Premium member. How long does it take to process a flight claim?2020-01-08T00:53:49+00:00

All Premium members get priority service. The time it takes to process a claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible. In some cases the payment from the airline can take up to 30 — 45 business days after the airline has accepted the claim. The faster you start your claim, the faster you will receive your compensation.

How much does Premium Travel Assistance cost?2020-01-08T00:53:25+00:00

We offer 4 different plans. Protecting a single flights costs €20.00. The monthly plan costs €4.99 and our annual plan is €49.00. We also offer a corporate plan for businesses and organisations for a negotiable price.

What is included in Premium Travel Assistance?2020-01-08T00:53:05+00:00

When you get Ifdelayed’s Premium Travel Assistance you get qualified counselling services, full legal assistance, and no service fees — you get to keep 100% of the compensation amount.

Does my membership cover other people on the same booking?2020-01-08T00:52:44+00:00

No, each passenger has to have their own membership. When you purchase Premium Travel Assistance, select the number of fellow passengers that are on the same booking. Then all the passengers will be covered.

How can I cancel my membership?2020-01-08T00:52:19+00:00

To cancel your membership, please contact our customer service via email at premium@ifdelayed.com.

Do you have a corporate deal?2020-01-08T00:52:00+00:00

Yes. Please contact our sales department via email at premium@ifdelayed.com and they will help you set everything up.