Flightdelaypay is a company based in England that fights for compensation for their customers who have experienced problems in their flight travel. These problems include canceled flights, flights delayed for over three hours, and overbooking. They claim to have the lowest fee of all reputable compensation companies and offer to match any fee if it is lower than theirs. It is easy to book a claim on their website by just filling in the four easy boxes they provide.
They then work on the customer’s behalf to gain their compensation and have successfully completed over 5000 claims.
|OVERALL RANK:||#18 out of 24|
|USABILITY:||Easy to use|
|AVERAGE COMPENSATION TIME:||8-14 weeks|
|REVIEWS:||92% are five star “Excellent” reviews|
Our Flightdelaypay.com review
Flightdelaypay is a company based out of the United Kingdom, specifically England, that fights on behalf of their customers to gain compensation for any losses that happened due to a missed flight or delayed flight. Their website is vibrant, easy to navigate, and offers many tools to their customers including a flight calculator, distance calculator, blog, and frequently asked questions section. They also have an option to call or chat with a representative which makes for easy customer service. They claim to be the lowest rates of any flight compensation company because they do not charge VAT on top of their 25%, but they still charge the standard 25% as well as a fee of 25 Euros per passenger per claim. They do not have very many reviews on Trustpilot or Facebook reviews so it is hard to gauge accurate customer opinions of them, but overall their reviews are highly favorable. They also boast that 70% of their claims are completed within 30 days, which is much faster than their competitors. In addition, they only speak English which limits the potential availability for their customers. Overall, Flightdelaypay seems like an average flight compensation company despite their claims of being the cheapest and quickest, but they still seem to be a good option for those who have requested their service.
Other things to know about Flightdelaypay.com
- Country: Located in England
- Success fee: 25% commission fee of the money you are awarded
- Average compensation time: Claim 70% of their cases are settled within 30 days
- Languages spoken: English
- When it was established: 2015
- Overall reputation: Overall, customers seem to like working with their service although not many have reviewed them
- Reviews from customers: They do not have many reviews on Trustpilot or Facebook Reviews, but the reviews that they do have are mostly positive. Customers find them helpful, responsive, fast, and honest. Most customers say they would use their services again.
Flightdelaypay does not charge VAT on top of the 25% commission fee, which means you receive more of your money compared to most of their competitors.
They claim to have speedy results.
Flightdelaypay has a blog on their website to update travellers on the latest news.
They have a friendly staff with a website chat option.
Flightdelaypay provides educational resources for their customers such as a claim calculator and information on their rights.
They do not have many reviews so their reputation is not completely known.
They only speak English.
They do charge an admin fee of 25 euros per passenger.
They do not have a 24 hour service.
Customers say they do not provide a good follow-up communication and updates on the claims.
Flightdelaypay.com flight compensation
- Flights up to 1500 km
Mid ranged flights
- Flights from 1500 km to 3500 km
- Flights more than 3500 km
Mid ranged flights
Is Flightdelaypay.com trustworthy?
Yes, you can definitely trust them.
When are you entitled to EU flight compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:
Airplane Technical Issues
If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.
Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.
Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.
The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.
When are you not entitled to EU flight compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.
Delayed for Less Than 3 Hours
If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.
Flight Canceled More Than 14 Days Ago
A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.
Airplane Manufacturing Flaws
Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.
Bad Weather Conditions
If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.
Strikes and Incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
It’s also possible your flight falls outside of the restrictions mentioned above but you’re still not entitled to compensation. This may be the case if you left with a delay of 3 hours or more but arrived at your destination under 3 hours late. This often occurs when pilots accelerate to catch up, or as a result of the cross-Atlantic jet stream. Because only the delay in arrival counts toward the official delay, you would also not be entitled to compensation in this case.
This is irrespective of the entitlement to compensation, which is based on the time passengers lose when they are delayed. So if you received vouchers from the airline to buy refreshments or meals at the airport, this doesn’t mean you’re no longer entitled to receive financial compensation. However, if the airline offered you vouchers or a discount to be used on an entirely new trip at some point in the future, accepting this could mean you waive your rights to further compensation in some cases.
However: if your travel agent decided to re-book you on another flight but the original flight was operated on time you are not entitled to receive compensation, because in that case the airline cannot be held responsible for the delay you experienced.
If you arrived 2 hours or more later than scheduled at your final destination as a result of a flight cancellation, you may very well be entitled to compensation as the rules for cancellations are different from those for delays.
If you’re not sure your delay was 3 hours or more you can submit your claim with us anyway. We will then assess what the actual length of your delay was and whether you’re entitled to receive compensation.
• € 250 in compensation if the flight distance is up to 1500 km
• € 400 in compensation if the flight distance is between 1500 and 3500 km
• € 600 in compensation if the flight distance exceeds 3500 km to or from a non-EU airport (this amount may be reduced to € 300,- if the length of the delay is between 3 and 4 hours)
In the case of cancellations, other categories apply. Generally speaking, passengers are entitled to compensation if a cancellation causes them to reach their final destination more than 2 hours later than scheduled.
You may be entitled to compensation if:
– a delay, cancellation or overbooking/denied boarding caused you to arrive at your final destination 3 hours or more later than scheduled;
– and you departed from an EU airport or from an airport outside the EU to an EU airport with an EU airline.
In addition, with every delay or cancellation it will need to be determined whether the airline can be held responsible, meaning the delay/cancellation wasn’t caused by force majeure.
Giving out a copy of your passport should be done with care and only when it’s necessary. It goes without saying that we will treat your documents with the utmost of care, but there are a number of things you can do to make sure you’re not at risk of identity theft. For instance, you can write the word ‘copy’ on the copied document, as well as the date and the company the copy is intended for. You can also cross out your passport number.
Yes if necessary and we will pick up the legal fees. If we do, we do it on a no win, no fee basis. If, however, we do succeed, we will charge 25% of the amount paid out by the airline, plus £25 per passenger involved in your claim.
The initial claim process is relatively quick but we are dependant on the airlines’ responses. The average period is 3-6 months.
In the UK the statute of limitation is set at 6 years but other EU countries vary
Proof of payment will do instead but we always prefer the travel documents
Only those people on the same booking and only those who paid for a ticket. Other passengers will need to file a separate claim as the correspondence with the airline will need to be done separately
You can submit your claim by entering your flight details using our claim calculator.
Please enter your personal details and the information relating to the passenger list and your flight schedule.
Have you been subject to a long delay cancellation or were you denied boarding. You will probably be entitled to compensation of up to € 600,- per person.
We will collect all the relevant proof and take up the claim with the airline on your behalf.
It is often difficult dealing with airlines whose default position is to deny the claim, but we have the knowledge and expertise to bring your claim to a successful conclusion.
We will were appropriate take legal proceeding to secure your compensation. This often becomes necessary as airlines often deny liability.