EC 261 is a powerful regulation that covers passengers against avoidable issues, like flight delays and cancelations. If you’re flying on TAROM, you could be eligible for up to €600 in additional compensation after you get to your final destination. Here’s what you need to know to get your compensation.

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What are Your Passengers Rights with Tarom?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

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What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.

Delays

  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.

Cancellation

  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

Tarom Refund Policy

If you face an issue while flying on Tarom, you have options. You can reschedule or get on the next available or you can request a refund. Depending on the details surrounding your flight, you could get a full or partial refund. You can also request additional compensation under EC 261.

You are eligible to receive both a refund and compensation under this powerful law as long as you meet the requirements. For example, if your flight was delayed more than 2 hours or cancelled within 14 days, you should be covered. The amount you will receive depends on your flight details.

Recently Disrupted Tarom Flights

Date Airline (Flight number) Route Status Your compensation
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About Tarom

TAROM is a Romanian-based airline headquartered in Otopeni, with a hub in Henri Coanda International Airport. They are the country’s flagship carrier and the oldest and largest operating airline in Romania based on international destinations and international flights. They fall to the third largest when measured by the fleet size and passengers carried. Tarom has a fleet of just 22 carriers and travels to over 50 destinations – including charter destinations – throughout the world.

Tarom is part of the SkyTeam alliance, offering codesharing agreements to help connect its millions of passengers to the rest of the world, and is 97 percent owned by the Romanian government.

Tarom Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights
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Conclusion

EC 261 helps protect passengers against delays and cancelations that were avoidable, including when flying on Romania’s TAROM. Based on the circumstances, you could be eligible for up to €600 in compensation per passenger. You must file a claim to receive your money, so it’s important to understand your rights under EC 261. This page was updated in 2023.

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