Flight delays and cancelations happen, but when you’re using Olympic Air in the EU, you’re covered under EC 261. Not only are they required to provide care, but they also should pay you out under this powerful regulation. Here’s all you need to know to file a claim and get up to €600.
What are Your Passengers Rights with Olympic Air?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Olympic Air Refund Policy
You have options if you face an issue while flying on Olympic Air and want a refund. You could get a full or partial refund directly from Olympic Air if you no longer need the flight. Then, you can still claim compensation under EC 261. You do not have to pick between the two.
As long as the issue was within the airline’s control and you met the criteria, you could receive up to €600 in compensation. The amount of which will depend on the flight issue and your personal circumstances, but if you face an issue, you should file with Olympic Air, even if you already got a refund.
Recently Disrupted Olympic Air Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Olympic Air
Olympic Air is a regional airline with headquarters in Athens International Airport in Spata, Greece. It’s a subsidiary of Aegean Airlines and an affiliate of the Star Alliance. Olympic Air has hubs in Thessaloniki International Airport, Athens International Airport, and Rhodes International Airport. They have 16 crafts in their fleet and serve 30 destinations around the world.
You get points when you travel with Aegean and Olympic Air through their rewards program Miles+Bonus, helping you get to where you need from this popular low-cost Greek airline. They offer top-notch service and have received several industry awards over the years.
Olympic Air Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
When you’re flying on Olympic Air, you’re covered under EC 261 if you face an avoidable cancelation or delay. As long as it’s in the airline’s control, you could be eligible to receive up to €600 in additional compensation. To receive it, you have to file a claim with Olympic Air. This page was updated on June 2023.