Latam Airlines Group operates in South America, but it connects passengers worldwide. Depending on where you’re traveling, you could be eligible for compensation under two important regulations – Brazilian ANAC 400 or EC 261. Here’s all you need to know to file a claim and get compensated for delays or cancelations that could have been avoided.
What are Your Passengers Rights with Latam?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Latam Refund Policy
You can get both a refund and compensation under EC 261 if you face an issue while flying on Latam. You do not have to pick one or the other. If you no longer need the trip, Latam can credit you for a full or partial refund. You do not need to just get a credit if you want your money back.
If your flight was delayed at least 2 hours or cancelled within 14 days of your original departure, you could also get up to €600 under EC 261 on top of that. It is not mutually exclusive when it comes to getting compensated for flight issues that were within Latam’s control.
Recently Disrupted Latam Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Latam
Latam Airlines is an airline holding group that’s headquartered in Santiago, Chile. It’s Latin America’s largest airline, thanks to its subsidies throughout Brazil, Columbia, Ecuador, Paraguay, and Peru. They offer international operations within Latin America, Europe, the United States, and the Caribbean. Their fleet includes Boeing 787, Airbus A350, A321, A320neo, and A319 aircrafts.
Latam Airlines Group is one of three airlines in the world to join the Dow Jones Sustainability Index World, which recognizes the group for its sustainability practices based on economic, social, and environmental factors. The group faced some challenges following COVID-19 but appeared to have recovered.
Latam Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Depending on where you’re traveling, you could be eligible to receive compensation under Brazilian ANAC 400 or EC 261, helping you claim compensation for your flight delays or cancelations or the damages you incurred as a result. Know your rights before you file a claim under either regulation to maximize your compensation. This page was updated on June 2023.