Flight cancelations and delays are a huge inconvenience, and thankfully, EC 261 works to hold airlines accountable. As long as the airline is responsible for the delay, you could claim up to €600 when traveling with Azerbaijan Airlines. Here’s all you need to know to file your claim with Azerbaijan.

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What are Your Passengers Rights with Azal Azerbaijan Airlines?

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600
Read More About Flight Delay Compensation Here

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

Read More About Cancelled Flight Compensation Here

Calculate Your Azal Azerbaijan Airlines Compensation

Where were you flying to?

What to Do in Case of Delays or Cancellations?

Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.


  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

Azal Azerbaijan Airlines Refund Policy

Azerbaijan can help you get to where you need to go, but there are cases when you may need to get a refund due to a delay or a cancellation. Work directly with Azerbaijan to get your refund when eligible. Depending on the circumstances, you could be eligible for a full or partial refund.

After you get back, contact customer service to file an additional claim under EC 261. You could be eligible for compensation of up to €600, depending on the circumstances of your flight issue. You can claim both a refund and compensation as long as there’s nothing prohibiting it.

Recently Disrupted Azal Azerbaijan Airlines Flights

Date Airline (Flight number) Route Status Your compensation

About Azal Azerbaijan Airlines

Azerbaijan Airlines – or AZAL for short – is the flagship carrier of Azerbaijan. Headquartered in Baju, its hub is Heydar Aliyev International Airport. Azerbaijan Airlines’s fleet includes 21 planes that serve more than 40 destinations across Europe, Asia, and the United States. They carry millions of passengers, helping them reach their final destinations for more than 30 years.

Among its many recognitions, Azerbaijan Airlines Airlines has been named one of the Best Regional Airlines in Central Asia and India by Skytrax and the most punctual airline in Europe. Azerbaijan Airlines also earned a prestigious four-star rating for their impeccable customer service.

Azal Azerbaijan Airlines Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


As long as your Azerbaijan Airlines flight meets the qualifications outlined above, you could be eligible to receive up to €600 for your flight delay or cancelation. EC 261 outlines all the airline is required to do for you when they’re responsible for the issues that caused your flight issue. This page was updated in 2023.

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