Home/Reviews/ review review2021-09-24T11:44:05+01:00

Aircashback is a European country that prides itself on procuring compensation for travellers who have lost money due to airline issues. These issues could be a delayed or canceled flight, or a passenger not being allowed on the plane for some reason. When this happens, the passenger is entitled to some form of compensation, but it is a long legal process that people often do not want to fight.




This is where Aircashback comes in to fight for the passenger. After getting all the passenger’s flight information, they will start the compensation proceedings and transfer the money to the passenger’s bank account. overview

OVERALL RANK: #16 out of 24
USABILITY: Very easy to use
REVIEWS: 91% are five star “Excellent” reviews


Our review

Aircashback seems to be a good option for travellers who have been stranded by their airlines or experienced some type of inconvenience due to an extreme delay. The company is located in Poland and speaks three languages: English, Polish, and Arabic. Although they only speak a few European languages, their claim system is easy to use. They claim it only takes one minute to fill out their form which makes getting your refund much easier. However, some customers have complained that it can take a long time to get your refund while you wait for them to complete your case. They have a high commission at 25% which seems like a big percentage of the money you would be getting back, however you are still being given up to 75% of your flight costs back which is a significant portion and much more than you would have gotten if you had not used their services. This is a good option for travellers to keep in mind because when using air travel these days, there is always a chance for delays, cancelations, or not being allowed on your flight for some reason.

Other things to know about

  • Country: Located in Poland.
  • Success fee: 25% commission fee of the money you are awarded.
  • Average compensation time: Usually takes 8-12 weeks to be compensated.
  • Languages spoken: Polish, English, Arabic.
  • When it was established: 2013.
  • Overall reputation: Customers have mostly positive experiences with them.
  • Reviews from customers: Refunds often take a long time to be processed, sometimes almost up to a year. There were a couple reviews where people never got their refunds because Aircashback did not submit the paperwork properly, but those were very few reviews compared to the dozens of positive ones.

Aircashback Pros

  • Aircashback offers a simple process for the customer with everything being handled by a professional

  • They are a credible company that gets positive reviews from their customers

  • They are efficient when claims are valid, and they get their customers refunds back.

Aircashback Cons

  • Aircashback can occasionally take a long time processing the initial claim, this is especially true when the claims are questionable.

  • Their commission seems high at 25%, although most companies charge the same.

  • Their website first redirects customers to the Polish version, making it hard to navigate for most non-Polish customers.

  • This company does not speak a wide variety of European languages making this not available to everyone. flight compensation

Short flights

  • Flights up to 1500 km

Mid ranged flights

  • Flights from 1500 km to 3500 km

Long flights

  • Flights more than 3500 km fee

Short flights

6250Success fee

Mid ranged flights

100Success fee

Long flights

150Success fee

Is trustworthy?

Yes, you can definitely trust them.


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When are you entitled to EU flight compensation?


EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:

Airplane Technical Issues

If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.

Airplane Rotation

Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.

Operational Issues

Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.


The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.

When are you not entitled to EU flight compensation?


There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.

Delayed for Less Than 3 Hours

If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.

Flight Canceled More Than 14 Days Ago

A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.

Airplane Manufacturing Flaws

Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.

Bad Weather Conditions

If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.

Strikes and Incidents

Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.

Non-EU Flight/Operator

If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation. FAQ

What steps will AirCashBack take after entering into a contract with me?2020-01-08T02:58:16+00:00

Immediately after submitting your claim, we will send an email to you containing confirmation of receipt of your claim. We will then analyse your submission in detail and – should it be necessary –contact you to ask for more information. After verifying your claim, we will initiate compensation proceedings.

Upon successful completion of the proceedings, we will contact you again to inform you about the amount of the compensation. Finally, we will transfer your compensation less our fee to your bank account. If at any time in the course of the compensation process you are found non-eligible for compensation, we will immediately notify you of that fact.

Can I sign a contract with AirCashBack on behalf of a third party?2020-01-08T02:57:48+00:00

Yes, you can file a claim on behalf of third parties for whom a flight was booked on condition that they give their consent. Nonetheless, each person concerned will have to fill in, sign and email a scan of the power of attorney mentioned above.

How do I sign a contract with AirCashBack?2020-01-08T02:57:26+00:00

To become our client, simply fill out the claim form on our website. By filling out the form you enter into a contract with AirCashBack. Next, in order to enable us to seek compensation on your behalf, you will need to sign and scan a document granting us power of attorney, then send the scan to us by email (a template is available to download, fill in and print).

What fees does AirCashBack charge?2020-01-08T02:57:05+00:00

You do not pay any preliminary or handling fees when signing the contract. Additionally, should your matter need to be pursued in court, we will cover all court fees. The only fee we charge is a 25% gross commission on the value of your compensation.

Working with us is completely risk-free for you. If we are unsuccessful in pursuing a claim on your behalf, you will not be required to cover any of our costs.

When and how can AirCashBack help me to obtain compensation?2020-01-08T02:56:47+00:00

If your flight was cancelled or you were not allowed on board the aircraft, you can usually seek compensation from the carrier. Unfortunately, the procedure for handling claims against airlines is long, complicated and involves a lot of paperwork. Most passengers are discouraged by the tremendous hassle that they are faced with when seeking compensation. Insufficient knowledge of the law does not help here either. Consequently, people entitled to compensation often abandon their claims too quickly. Some of them, unaware of their rights, do not even file claims against the airline.

AirCashBack, a company specializing in airline passenger claims, offers professional legal assistance in seeking compensation. By referring your case to our specialists, you put the burden of the hard and complicated work required in the compensation process on us

What is AirCashBack?2020-01-08T02:56:23+00:00

AirCashBack is a company which specializes in obtaining compensation for losses incurred by clients of airlines. Our team of specialists, in-depth knowledge of the market and extensive experience in this area guarantee top-quality service to all our clients.

Please keep reading to find out more :)