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Air-indemnite is a French flight compensation company that fights for their customers compensation rights when they have experienced some type of flight delay in their flight whether that is due to a cancelation, missed connection, or overbooking. Claims are filed with Air-indemnite free of charge. The claims are reviewed quickly and then an agent reaches out to the customer for further documentation before the case is started. They have a success rate over 90% and are committed to quality customer relationships as well as efficient and effective service.




Air-indemnite is present on the internet with social media profiles where potential customers can research them, but they do not have a Trustpilot account where reviews can be viewed. overview

OVERALL RANK: #27 out of 34
USABILITY: Not easy to use
REVIEWS: 17% are five star “Excellent” reviews

Our review review

The French based, Air-indemnite, seems like they provide a good service to their customers. They respond within 24 hours to the claims and are very customer focused. While they do not have a Trustpilot account where potential users could view their reviews, they are present on Facebook where customers have given them a 4.4 out of 5 review. In addition, they only service flights in France, but speak six different languages to provide a broad spectrum in which they can help their customers. They have a success rate of over 90% which is very good, but lower than the other companies that we have reviewed. In addition, their commission is higher than other companies at 30%. Some users have claimed that this 30% is justified due to how much work they do on behalf of the customer, but some other companies can be just as efficient and charge 25% fee. Air-indemnite is very passionate about fighting for their customers and have a competent team that works for them. They have been featured positively on many French news sites. Overall this looks like a good option for customers that are traveling within France, but they do have a high commission and are limited to flights in or out of France.

Other things to know about

  • Country: Located in France.
  • Success fee: 30% commission fee of the money you are awarded.
  • Average compensation time: 8-12 weeks.
  • Languages spoken: French, English, German, Italian, Spanish, and Portuguese.
  • When it was established: 2007.
  • Overall reputation: Overall good reputation, their customers give them 4.5 out of 5 stars.
  • Reviews from customers: Mostly, Air Indemnité is given positive reviews. People are happy with their speed, customer service, and effectiveness in getting their compensation from the airline companies. Their biggest complaint is the time in which some people have to wait for their claim. Pros

  • Air-indemnite’s commitment to customer service.

  • Their success rate of over 90%, as they work hard for their customers to get the compensation they deserve.

  • They speak six different languages which widens their ability to help customers. Cons

  • Air-indemnite only services customers in France.

  • Their commission is high at 30%.

  • They do not use Trustpilot for customers to read their reviews.

  • Claims can take a long time to be completed.

  • There is no option for a live chat or Facebook chat with the company, only by email or phone. flight compensation

Short flights

  • Flights up to 1500 km

Mid ranged flights

  • Flights from 1500 km to 3500 km

Long flights

  • Flights more than 3500 km fee

Short flights

6250Success fee

Mid ranged flights

100Success fee

Long flights

150Success fee

Is trustworthy?

Yes, you can definitely trust them.

This review was updated in 2024.

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ClaimCompass Review FAQ

Air-indemnite is a French-based company that advocates for customers’ rights when faced with flight delays in the EU, including cancellations, missed connections, and overbooking.

Yes, Air-indemnite is a legitimate website with a 90 percent success rate. They have a great customer service team committed to delivering quality service.

Air-indemnite charges a 30 percent commission on wins, which is higher than the industry standard. With their high win rate, it’s worth checking out.

Yes, Air-indemnite is a reliable flight compensation company that has been working in the field since 2007 to get customers paid for their inconveniences.

Do you need help? You can chat with our advisers from Monday to Friday between 9:30 a.m. and 12:30 p.m. and 2:00 p.m. to 5:30 p.m.

Stop thinking about it and relax. Leave it to us. We will contact you if ever we need more information. Your dedicated adviser will inform you regularly of the progress in your file. You can track the history of your request at any time by logging on to your personal space on

We are able to resolve most cases within three months but times can be significantly longer depending on the complexity of the case and the air carrier (bear in mind that some companies take more than two months to respond). The quickest cases are resolved within one month; longer ones can take over one year. We are always adjusting our process in order to optimise the chances of winning the case and thereby maximising the amount of your compensation. Patience is often the most lucrative strategy.

The 2 supporting documents you should send us so that we can process your request are the electronic ticket and/or the boarding pass issued by the air carrier. Tip: if you can no longer find these documents, consider searching your e-mails. It is highly likely that your e-ticket is still among your e-mails.

At each stage of the process, you pay us as follows:

  • Stage 1 – for uploading and analyzing your form => zero euros
  • Stage 2 – for preparing your case file and examining your supporting documents => zero euros
  • Stage 3 – for exchanges of mails, faxes, e-mails and telephone calls with the airline => zero euros
  • Stage 4 – for expert work on your case => zero euros

So you do not need to spend money to use our services. It is only when the procedure ends and when the compensation is paid into your bank account that we deduct a 30% commission from the compensation paid in order to cover our costs. For example, if the air carrier pays you a compensation of 250 euros following your claim, you will receive 187.50 euros, which is 75% of the total amount. The 62.50 euros we deduct cover our costs. If we do not succeed in obtaining compensation, you owe us nothing, regardless of how long we have spent on your case. Our commitment is simple: no win, no fee. The remuneration scheme is linked to our success.

This is another complex question, because very many factors have to be taken into account to determine the amount of your compensation. However, we can give you some indication, drawing on relevant European legislation.

  • 250 euros per passenger for all flights of 1,500 km or less;
  • 400 euros per passenger for all flights within the European Community of more than 1,500 km;
  • 400 euros per passenger for all flights of between 1,500 km and 3,500 km;
  • 600 euros per passenger for all flights that do not fit into the above categories;

By sending us your case file, of course! But seriously, the matter of whether your case is eligible is actually very complex and depends on many interlinked criteria. For example, the nationality of the carrier which operated the flight, your route, the date on which you were informed of the cancellation of your flight, the length of the delay your experienced, the nature of the technical problem found on the aircraft and whether you had a connecting flight will all affect the eligibility of your claim. We have developed powerful IT tools to analyse your request as carefully as possible and give you an appropriate response.

You complete our online form especially designed to make filing easy: just follow the steps. The information we receive from you is carefully examined by our advisers. If your request meets the conditions for eligibility, a personal adviser will soon contact you. He will tell you which documents to send to us. He will then handle the entire claim process. He will do everything – from the filing of your claim with the air carrier until the actual payment of your compensation in your account.

Of course you can! You have two years to send us your flight delay cases and five year for flight “overbooking” and “cancellation” cases. We strongly recommend that you file your claim as quickly as possible: that way, you will receive your compensation more quickly – and it will be easier for you to find your supporting documents (air tickets and boarding passes).

Are you one of the seven million passengers who suffered a delay, a cancellation or an overbooking this year in France? The good news is that your situation probably allows you to obtain compensation from the air carrier. The bad news is that less that 2% of passengers who work alone to follow up a claim succeed in obtaining the compensation they are owed. That is why we created Air Indemnité in 2007: to change all that. For 7 years now, we have helped thousands of passengers, with a success rate of over 90%. Our results are the reason why Air Indemnité is successful today.