Flight delays and cancelations happen. If you’re traveling on Virgin Australia, you could be entitled to receive €600 per passenger as long as the issues in question were the airline’s fault. Here’s everything you need to know about claiming compensation, including your rights under EC 261 when you’re traveling on Virgin Australia.
What are Your Passengers Rights with Virgin Australia?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Virgin Australia Refund Policy
Virgin Australia is not immune to delays or cancellations, and if they are at fault, you could be eligible for a full or partial refund. How much really depends on your personal circumstances, so work directly with the airline for assistance. Even if you get a full refund, EC 261 still applies. You can still apply for compensation under this powerful regulation.
You could receive up to €600 depending on several factors, including the length of delay, the timing of cancellation, trip duration, and more. You have to file a claim with Virgin Australia to get it, as long as you qualify.
Recently Disrupted Virgin Australia Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Virgin Australia
Virgin Australia was once called Virgin Blue, but in 2011, they rebranded into the powerhouse airline they are today. It’s part of the Virgin Group, and this subsidy has 77 aircrafts and serves 32 destinations within Australia. Its headquarters are in South Bank, Brisbane, Queensland, Australia, but there are also hubs in Brisbane, Melbourne, and Sydney. They have additional focus cities in Adelaide, Alice Springs, Gold Coast, and Perth.
They recently received several awards, including World’s Best Cabin Crew, five-star major regional official airline rating by APEX, best business class, and more. They serve many international destinations, both directly and through partner flights.
Virgin Australia Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Virgin Australia primarily serves domestic flights, but if you have a touch point in Europe, you may be covered under EC 261. This law applies if the delay occurred while you were on European soil. Depending on the length of your flight, you could receive up to €600 per passenger. This page was updated on June 2023.