Virgin Australia Flight Delay & Cancellation Compensation

Flight delays and cancelations happen. If you’re traveling on Virgin Australia, you could be entitled to receive €600 per passenger as long as the issues in question were the airline’s fault. Here’s everything you need to know about claiming compensation, including your rights under EC 261 when you’re traveling on Virgin Australia.

This article was updated on October 2022.

 

What are Your Passengers Rights

 

EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.

 

Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

 

Read More About Flight Delay Compensation Here

 

Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.

 

Read More About Cancelled Flight Compensation Here

 

Calculate your compensation

 

Where were you flying to?

 

What to Do in Case of Delays or Cancellations?

 

Unfortunately, cancelation and delays happen. Here’s all you need to know.

Delays

  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.

 

Cancellation

  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.

 

Recently Disrupted Virgin Australia Flights

Date Airline (Flight number) Route Status Your compensation
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About Virgin Australia

 

Virgin Australia was once called Virgin Blue, but in 2011, they rebranded into the powerhouse airline they are today. It’s part of the Virgin Group, and this subsidy has 77 aircrafts and serves 32 destinations within Australia. Its headquarters are in South Bank, Brisbane, Queensland, Australia, but there are also hubs in Brisbane, Melbourne, and Sydney. They have additional focus cities in Adelaide, Alice Springs, Gold Coast, and Perth.

They recently received several awards, including World’s Best Cabin Crew, five-star major regional official airline rating by APEX, best business class, and more. They serve many international destinations, both directly and through partner flights.

 

Virgin Australia Airport Disruption Statistics

 

Year All Disrupted Flights Cancelled Flights Delayed Flights
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Conclusion

 

Virgin Australia primarily serves domestic flights, but if you have a touch point in Europe, you may be covered under EC 261. This law applies if the delay occurred while you were on European soil. Depending on the length of your flight, you could receive up to €600 per passenger.

 

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