Delayed and canceled flights are difficult to navigate. That’s why EC 261 is in place to protect customers traveling in Europe. If you faced an avoidable issue while traveling on US Airways, you could be eligible to receive up to €600 in compensation. Here’s what you need to know to file.
What are Your Passengers Rights with US Airways?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
US Airways Refund Policy
US Airways flights that are cancelled or delayed while in Europe may qualify for compensation under EC 261. As long as it’s in the airline’s control, you should be able to recover your losses, though the amount will vary based on your flight details.
This compensation under EC 261 is in addition to a refund from US Airways if you want it. If your flight is delayed or cancelled and the alternate arrangements no longer work for your schedule, you can request a refund. You do not need to default to miles or vouchers so make sure you understand your rights.
Recently Disrupted US Airways Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About US Airways
US Airways Group merged with American Airlines in 2015. It was originally founded in 1937 as the All American Aviation. Before becoming a commercial passenger airline, it served primarily as a mail delivery service. Prior to its acquisition, it had 331 in its fleet and serviced over 193 destinations worldwide.
US Airways was previously based in Tempe, Arizona, with hubs in Charlotte, Philadelphia, Phoenix-Sky Harbor, and Washington-National. Before being acquired, it was part of the Star Alliance and Oneworld Alliance to offer codesharing agreements. It is no longer in service as US Airways, instead merging operations with American Airlines.
US Airways Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 protects passengers flying in Europe, but you have a limited amount of time to file a claim. Look up the limitations on how long you have based on your departure point. US Airways Group is no longer operating, but you could try to file a claim with American Airlines. This page was updated on June 2023.