Delays and cancelations happen, but thankfully, EC 261 is working to control those that are under the airline’s control. Because of that, you may be eligible to claim up to €600 per passenger when flying on Ural Airlines. There’s some fine print, so here’s what you need to know.
What are Your Passengers Rights with Ural?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate Your Ural Compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Our Ural Claim Tools
Ural Refund Policy
Ural allows customers to request a full or partial refund if there is a problem with their trip as a result of the airline’s actions. For select delays or cancellations, you could get your money back if you no longer need the trip or the delay is too long. That’s just the basic refund. Once that’s settled, you can move to claim compensation under EC 261.
If your flight is delayed at least 2 hours or cancelled within 14 days, you could receive up to €600 in compensation. The amount will depend on your specific circumstances, but you can claim both.
Recently Disrupted Ural Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Ural
Ural Airlines is a Russian-based airline that was founded in 1943. Since then, they’ve been serving customers throughout Russia and the world, with main hubs in Moscow-Domodedovo, Yekaterinburg-Koltsovo, and secondary hubs in Moscow-Sheremetyevo, Moscow-Zhukovsky, and Saint Petersburg.
They have more than 50 aircrafts in their fleet, helping them reach over 100 destinations and serve millions of customers annually. They are currently a three-star rated airline by Skytrax thanks to their customer service and recently received awards for their contribution to the development of Air Transport in Russia, Best Airline Resisting Challenges, and the Wings of Russia award, among other honors.
Ural Flight Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Even though Ural Airlines isn’t a European airline, you may still be covered under EC 261 as long as your flight departs from an EU airport. Because they’re operating in the EU, they’re beholden to this powerful regulation. You need to file a claim, and once you do, you could be eligible for up to €600. This page was updated in 2023.
