If your flight is delayed or canceled when you are using Ukraine International Airlines, you should be covered under EC 261. Depending on the details of your issue, you could claim up to €600. Here’s all you need to know to file a claim against Ukraine International Airlines and win.
What are Your Passengers Rights with Ukraine International?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Ukraine International Refund Policy
You have options when you fly with Ukraine International, including getting a refund for your flight and compensation under EC 261. You may qualify for a full or partial refund if you face a delay or cancellation and no longer need the fare.
Even if you get the refund, you can still get money for your troubles under EC 261, just as long as the issue was within the airline’s control. If they could have avoided it, you could claim up to €600. You are eligible for both a refund and compensation and to get it, you simply have to file a claim directly with Ukraine International.
Recently Disrupted Ukrainian International Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Ukrainian International Airlines
Ukraine International Airlines is the flagship carrier and largest airline in Ukraine, serving 88 destinations throughout Europe, the Middle East, the United States, Canada, and Asia. They are headquartered in Kyiv, Ukraine, and operates domestic and international passenger flights, as well as cargo services throughout the world.
They’ve received several awards throughout their 30-year history, including Government Relations Breakthrough of the Year for their efforts following the pandemic. Throughout it all, they served their guests, helping them get to their final destinations. Though they aren’t part of any airline alliance, it’s still worth flying the friendly skies with Ukrainian International Airlines.
Ukraine International Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Ukraine International Airlines is covered under EC 261, so if you face any issues, you can claim compensation for your troubles as long as they are under their airline’s control. There are some exceptions to the rule, so it’s important to understand your rights to help you correctly file your claim. This page was updated on June 2023.