TUS Airways helps connect Cyprus with popular European destinations, and if you face a delay or cancelation that could have been avoided, you could be eligible for additional compensation under EC 261. Depending on the circumstances, you could receive up to €600 in additional compensation. Here’s all you need to know to file a claim.
What are Your Passengers Rights with TUS Airways?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
TUS Airways Refund Policy
TUS Airways will give you a full or partial refund and compensation under EC 261 if you face an avoidable delay or cancellation while traveling with them. You have to qualify to receive both, so depending on the circumstances of your flight issue, you could receive a full or partial refund as well as up to €600 in additional compensation for your troubles.
You do not have to choose between a refund or compensation under EC 261. You can receive both as long as you are eligible, so work with TUS Airways customer service to get the compensation you deserve.
Recently Disrupted TUS Airways Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About TUS Airways
TUS Airways is headquartered in Larnaca, Cyprus, where its main hub is. It has just five aircrafts in its fleet, serving nine destinations. They operate mainly in Europe with flights to various cities within Belgium, Cyprus, France, Germany, Greece, Israel, and Italy, though some destinations are seasonal. The Ben Gurion airport in Tel Aviv, Israel, is a focus city of TUS Airways.
They are part of Knafaim Holdings and offer both chartered and scheduled flights. The airline has emerged from the pandemic to win in the strategy and innovation category for the Cyprus Tourism Awards, helping to drive traffic to this beautiful country.
TUS Airways Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
TUS Airways is covered under EC 261, so if your flight is canceled or delayed and it was under the airline’s control, they are required to pay you out. Depending on your flight length, you could receive up to €600. The trick is that you have to file a claim. This page was updated on June 2023.