EC 261 protects passengers traveling in the EU against avoidable cancelations and delays, holding airlines like Transportes Aereos Portugeuses accountable. To stop these issues in their tracks, you are eligible to claim up to €600 per passenger. Here’s everything you need to know to file a claim under EC 261.
What are Your Passengers Rights with Transportes Aereos Portugueses?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Transportes Aereos Portugueses Refund Policy
If you face a flight delay or cancellation when you are flying on Transportes Aereos Portugueses, you can get a refund and compensation under EC 261. You do not have to choose between the two options to get the best value. Work with your customer support team, and they can help get your full or partial refund processed.
Then, you need to submit an additional claim to get up to €600 in compensation from Transportes Aereos Portugueses. You will not be automatically credited for this, as it is more than just a single airline policy. You can receive both under the law.
Recently Disrupted Transportes Aereos Portugueses Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Transportes Aereos Portugueses
Transportes Aereos Portugueses, or TAP Air Portugal, is the state-owned flagship carrier of Portugal that has been in operation since 1945. It’s headquartered in Lisbon, Portugal, with a secondary hub at Porto Airport and a focus city in Madeira Airport. TAP Air Portugal has about 100 aircrafts in its fleet and serves 90 destinations in 34 countries worldwide.
They’re part of the Star Alliance with codesharing agreements to offer additional flexibility in your travels.
TAP Air Portugal has been nominated for several awards over the years, thanks to their excellent service and commitment to getting their passengers to their final destination.
Transportes Aereos Portugueses Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
When you’re traveling in the EU and face a cancelation or delay, you are covered under EC 261, just as long as the issue is within the airline’s control. That includes when you’re traveling on Transportes Aereos Portugeuses. Based on the circumstances, you could receive up to €600 when you file a claim. This page was updated on June 2023.