Flight delays and cancellations are, unfortunately, a natural occurrence – you’re at the whims of many different circumstances. However, when you’re flying on SunExpress and the issues are avoidable, you could receive up to €600 in compensation, thanks to EC 261. Here’s everything you need to know to file a claim.
What are Your Passengers Rights with Sunexpress?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Sunexpress Refund Policy
Flight delays and cancellations happen, and when you are flying with Sunexpress, you are eligible for a full or partial refund. You are not required to continue with the trip if it is no longer convenient for you to do so. Even if you get a refund, you can still file a claim with EC 261 to receive up to €600.
You are eligible to receive both. You simply need to file a claim with Sunexpress to get the process started. As long as your flight is at least 2 hours delayed or cancelled within 14 days of your departure, you are eligible.
Recently Disrupted Sunexpress Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Sunexpress
SunExpress is a Turkish-German Airline that’s headquartered in Antalya, Turkey. They are jointly owned by Turkish Airlines and Lufthansa Group, with a hub in Izmir Adnan Menderes Airport and a focus city in Antalya Airport. They have 53 aircrafts in its fleet and serves 90 destinations in 30 countries across Europe, North Africa, the Mediterranean, the Black Sea, and the Red Sea.
SunExpress operates scheduled and chartered passenger flights with an emphasis on international tourism, domestic flights from Turkey to Anatolia, and wet leasing to serve other airlines. They offer affordable flights, connecting the world to the beauty and culture that Turkey has to offer.
Sunexpress Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
If you’re using SunExpress to travel from anywhere in the EU, you are covered under EC 261 if your flight is canceled or delayed without proper notice. It only applies when the issues are in the airline’s control. To get your compensation, you have to file a claim. Based on the decision, you could receive up to €600. This page was updated on June 2023.