Smartlynx Airlines has been serving guests for more than 30 years, but they still face delays and cancellations. If the issues are under the airline’s control, you could be entitled to receive up to €600 in compensation under EC 261. Here’s all you need to know to file your claim and get the money you are owed.
What are Your Passengers Rights with Smartlynx Airline?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Smartlynx Airline Refund Policy
If you face a delay or cancellation while travelling on Smartlynx Airline, you can receive a refund. The amount of which depends on several factors, including the leg of your trip. Work directly with the airline’s customer service team to get your full or partial refund.
Just because your fare is refunded doesn’t mean you can’t claim compensation under EC 261. You are still eligible to receive up to €600 for your troubles. As long as your flight was delayed at least 2 hours or cancelled within 14 days of your original departure, you are eligible, even if you got a refund.
Recently Disrupted Smartlynx Airline Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Smartlynx Airline
Smartlynx Airlines, previously known as LatCharter, is a charter airline that’s based in Marupe, Latvia. They have 34 carriers in their fleet, but they’re not your traditional passenger airline. Instead, they operate flights on wet lease, including holiday charter flights and ad hock passenger charter flights across Europe, Africa, and Asia.
Smartlynx Airlines operates out of Riga International Airlines to help service their clients, and they also have subsidies out of Estonia and Malta to meet the increasing demand over the years. They’ve been operating for over 30 years as one of the EU’s leaning ACMI charter and cargo operators.
Smartlynx Airline Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 helps protect your rights, and delays and cancelations happen – even when you’re chartering a plane. If you face any issues while traveling in Europe, you could claim up to €600 in additional compensation under EC 261. You just have to file a claim with Smartlynx Airlines directly to get started. This page was updated on June 2023.