Flight delays and cancelations are difficult, and if you face these while traveling in Europe, you could be compensated for your troubles. This includes traveling on OpenSkies, though filing a claim now may be challenging since they’re out of business. Here’s what you need to know to file your claim.
What are Your Passengers Rights with Openskies?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Openskies Refund Policy
You can get both a refund and compensation under EC 261 from Openskies if you face an issue while travelling. You are not limited to just one, even if you get a full refund from the airline. For EC 261 to apply, you need to be delayed at least 2 hours or your flight must have been cancelled within 14 days of your original departure.
If this is the case, then you could claim up to €600 in additional compensation on top of the refund. It’s important to remember that just because you get a refund does not mean that you cannot file a claim under EC 261.
Recently Disrupted Openskies Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Openskies
OpenSkies was a French airline that ceased operations in July 2020, following the effects of the global pandemic. Prior to closing, they were headquartered in Rungis, France, and operated out of Orly Airport. They were an affiliate of the Oneworld Alliance. This small airline only had a fleet of three planes and serviced just five destinations.
Previously, it was a part of British Airways European Limited before being transferred to Elysair. It operated between Paris Orly and Newark and New York in the United States. However, the airline ceased operations in March 2020. They re-opened reservations but never relaunched services before closing.
Openskies Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
EC 261 is a powerful regulation that helps prevent airlines from doing what they want when they want without repercussions, and that includes canceling or delaying flights without proper reason or notice. If you faced an issue while flying with OpenSkies, you could be eligible for compensation, though claiming may be difficult. This page was updated on June 2023.