You can face frustrating airline delays and cancellations, even while traveling on Oman Air. If you’re in the EU or qualifying airspace, you could file a claim under EC 261. This regulation protects you, holding airlines accountable for their actions. You could receive €600, and here’s what you need to know.
What are Your Passengers Rights with Oman Air?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Oman Air Refund Policy
You are eligible to receive a refund on your trip if there’s a problem when travelling with Oman Air, as long as the issue is within the airline’s control. Contact their customer service team to see what you qualify for. Sometimes you may receive a full refund, while others are only eligible for partial refunds.
In addition, you can also claim compensation under EC 261, even if you get a refund. This protects passengers and holds airlines accountable, and depending on your flight details, you could receive up to €600. All you have to do is file a claim to receive your compensation.
Recently Disrupted Oman Air Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Oman Air
Oman Air is the national airline of the Sultanate of Oman. Headquartered in Muscat International Airport, they have 55 aircrafts in their fleet and serve 41 different domestic and international destinations. They offer passenger services, as well as charter flights, regional air taxi services, and more.
Today, it’s recognized as one of the major international carriers connecting cities around the world. Oman Air received a five-star COVID-19 Airline Safety Rating from Skytrax and two consecutive five-star major airline ratings from APEX, among other recent recognitions. Oman Air has helped transform Muscat into one of the Middle East’s most important traffic hubs.
Oman Air Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
If you’re using Oman Air to travel in the EU and face a cancelation or delay that was within the airline’s control and weren’t given proper notice, you could be entitled to receive up to €600 in compensation. Check out the circumstances surrounding your issue and file a claim. This page was updated on June 2023.