Flying is stressful enough, and it’s only heightened when your flights are canceled or delayed while flying on Norweigan Air. Thankfully, under EC 261, you could get up to €600 in compensation for your troubles. The trick is Norweigan Air has to be at fault. Here’s all you need to know to file your claim under EC 261.
What are Your Passengers Rights with Norwegian Air?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Norwegian Air Refund Policy
Sometimes you’ll need to request a refund when travelling with Norwegian Air, and if the issue is within the airline’s control, you shouldn’t have an issue fighting for it. They are required to offer you a full or partial refund, and which depends on how long your delay was, if they cancelled less than 14 days after your departure, and more.
That’s where EC 261 comes in. You could be eligible for an additional €600 in compensation under this law that protects passenger rights and holds corporations accountable for things that could have been avoided when flying through European airspace.
Recently Disrupted Norwegian Air Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Norwegian Air
Norweigan Air is one of Europe’s top low-cost air carriers, ranking with Ryanair and easyJet for their ability to offer customers convenient and affordable tickets for a fraction of the cost of other carriers. Currently, they operate more than 400 routes to more than 100 destinations in more than 35 countries across the world.
Norwegian Air is currently certified as a 4-star low-cost airline for its quality of customer service and offerings. They are headquartered in Fornedu, Norway, with operating bases in Oslo, Bergen, Stavanger, Trondheim, Copenhagen, Stockholm, Helsinki, Malaga, and Alicante. Norwegian Air transports millions of customers per year.
Norwegian Air Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Norweigan Air is under EC 261’s jurisdiction, so if your flight is canceled or delayed and the airline is at fault, you have rights. In addition to rescheduled flights, you could get up to €600 in compensation. You just have to file a claim, and if you’re eligible, you’ll get paid out. This page was updated on June 2023.