Luxair flight delays and cancelations happen, but if they’re under the airline’s control, you have rights, thanks to EC 261. As long as you’re traveling in Europe at some point in your journey, you should be covered and eligible to claim up to €600. Here’s what you need to know.
What are Your Passengers Rights with Luxair?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Luxair Refund Policy
There are a lot of unknowns when you’re flying, even with Luxair, and if your plans change, you can often get a full or partial refund for your ticket, depending on the type of fare you purchased, circumstances surrounding the request, and more. Luxair has a clear refund policy outlined.
In addition to refunding your fare, you can claim additional compensation under EC 261. This powerful regulation holds airlines accountable for issues that were within their control. As long as your delay was over 2 hours or your flight was cancelled within 14 days, you are eligible for up to €600.
Recently Disrupted Luxair Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Luxair
Luxair is a smaller airline, with just 19 aircrafts in its fleet. Still, it serves more than 85 destinations across Europe, Africa, and the Middle East, with additional charter and seasonal services added as needed. It’s headquartered in Sandweiler, Luxembourg, and its hub is in Luxembourg Airport, though London, Milan, Geneva, and Luxembourg also serve as focus cities.
They’re highly decorated throughout the years, receiving prestigious awards like the most punctual scheduled operator, Travellers Choice Regional Airline Europe, and more. Luxair is a partner of the Miles & More alliance, offering partner agreements to get you to your final destination on time.
Luxair Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Europe’s EC 261 does a fantastic job of holding airlines accountable, hitting them at their bottom line to keep them beholden to the schedules they set. If you do face a cancelation or delay and meet the requirements, you could get up to €600 per passenger. You just have to file a claim with Luxair to start the process. This page was updated on June 2023.