If you’re traveling on Kuwait Airways and face a delay or cancelation while in Europe, you could be eligible for compensation under EC 261. Depending on the circumstances, it could even be up to €600. Here’s all you need to know to file your claim against Kuwait Airways and get what you deserve.
What are Your Passengers Rights with Kuwait Airways?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Kuwait Airways Refund Policy
If you face an issue while flying on Kuwait Airways, you could be eligible for a refund and compensation under EC 261. As long as the issue could have been avoided, you can receive up to €600. The best part is even if you get a full refund from Kuwait Airways for your initial fare, you still qualify. They are not mutually exclusive.
You have to file a claim to receive this compensation from Kuwait Airways. You will not automatically receive it with your full or partial refund, even if you qualify, so make sure to ask Kuwait Airways independently.
Recently Disrupted Kuwait Airways Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Kuwait Airways
Kuwait Airways is one of the oldest airlines in the Middle East, helping connect millions with Kuwait each year. First founded in 1954, Kuwait has 30 aircrafts in its fleet and travels to 34 destinations throughout the world, including the Middle East, India, Europe, Asia, and North America. It’s headquartered in Al Farwaniyah Governorate with a hub in Kuwait International Airways.
They offer competitive and affordable flights and have been nominated for several awards throughout the year, including the Middle East’s leading airline and the Middle East’s leading airline – economy class. Kuwait Airways strives to offer quality service to all its guests.
Kuwait Airways Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
When you’re traveling in Europe, you are covered under EC 261, which includes regulations about how you are to be notified of flight delays and cancelations, among other things. If the issue is within the airline’s control, you could receive up to €600 in compensation. You just have to file for it. This page was updated on June 2023.