Jet2 is one of Europe’s most popular airlines, but even they are known to face delays and cancelations. If the issues are under their control, you could receive up to €600 per passenger, thanks to EC 261. This regulation protects your rights, and here’s everything you need to know to file a claim.
This article was updated on March 2023.
What are Your Passengers Rights with Jet2?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Jet2 Refund Policy
If your flight is delayed or cancelled, you have options. Depending on the circumstances, you may be eligible for a refund from Jet2. Work directly with the airline on your accommodations, which could include a new flight or, in some cases, a full or partial refund.
Just because your flight was refunded doesn’t mean you can’t claim additional compensation under EC 261. As long as the airline was at fault and your flight was at least 2 hours delayed or cancelled within 14 days, you could receive up to €600 from Jet2. To receive it, you have to file a claim.
Recently Disrupted Jet2 Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Jet2
Jet2 is the third largest airline in the United Kingdom, which is incredible after nearly just 30 years in business. They fly from 10 different airports across the United Kingdom, ferrying passengers to more than 65 destinations across Europe and more. They pride themselves on offering low-cost flights with high-class service, and they have the awards to back it up.
Jet2 was named Tripadvisor’s Travellers’ Choice, Best Airline – UK, Best Low-cost Airline – Europe, and Best Economy Class. They’re also consistently ranked among the top 10 Airlines in the World, so you can rest easy when you’re traveling on Jet2 airlines.
Jet2 Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
You have rights if your flight has been canceled or delayed while traveling on Jet2 in Europe. Under EC 261, you could get up to €600 per passenger. The amount you’ll receive depends on different factors, including the length of your flight, and you have to actively file a claim to receive it.