Japan Airlines operates in the EU, and because of that, if you face a delay or cancelation that could have been avoided, you could be eligible to receive compensation. Depending on the flight length, you could get up to €600. Here’s what to know to file a claim with Japan Airlines.
What are Your Passengers Rights with Japan Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Japan Airlines Refund Policy
If your Japan Airlines flight is delayed or cancelled, you could be eligible for a full or partial refund. In addition, you can also claim compensation under EC 261. As long as your flight was delayed more than 2 hours or cancelled within 14 days of your departure time, you could receive up to €600 in compensation.
You can claim both. Just because you get a refund from Japan Airlines for your original fare does not mean you don’t qualify for compensation. This rule is in place to hold airlines accountable, so there is no reason you cannot claim both.
Recently Disrupted Japan Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Japan Airlines
Founded in 1951, Japan Airlines was the country’s first international airline, serving destinations across the world. As part of the Oneworld Alliance, Japan Airlines connects over 349 airports in 54 different countries. Additionally, they have a codeshare agreement, making it even easier to get where you need to go. They have 230 aircrafts in their fleet.
Japan Airlines is well decorated, receiving back-to-back 5-star ratings from SKYTRAX, as well as the award for best economy class in the world. They are also a five-time recipient of the World No. 1 on-time arrival performance award, among other major international airlines.
Japan Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Flying in the EU has its perks, one of which is your coverage under the EC 261 regulation. If you’re traveling on Japan Airlines and face a delay while in Europe, you can file a claim. Depending on your flight length, you could receive up to €600 in additional compensation. This page was updated on June 2023.