Despite the best intentions, flight delays and cancelations happen, even when flying on ITA Airways. If the airline is at fault, you could be eligible for up to €600 under EC 261. Here’s all you need to know about this regulation, including what qualifies and how to file a claim.


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What are Your Passengers Rights with ITA Airways?


EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.


Flight Delay Compensation

When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.

You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600


Read More About Flight Delay Compensation Here


Flight Cancellation Compensation

You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.

You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.


Read More About Cancelled Flight Compensation Here


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Where were you flying to?


What to Do in Case of Delays or Cancellations?


Unfortunately, cancelation and delays happen. Here’s all you need to know.


  • If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
  • If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
  • After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.



  • If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
  • If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
  • If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
  • Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.


Air Italy Refund Policy


Flying can be stressful as is, so when your Air Italy Flight is cancelled or delayed, it may completely disrupt your plans. You can request a refund, and depending on the circumstances, they may grant you a full or partial refund. Even if you get your money back, you can file a claim under EC 261.

EC 261 covers flights that were cancelled or delayed based on circumstances within the airline’s control. In order to claim compensation, you need to submit a formal complaint with supporting documentation. If approved, you could get up to €600 on top of your refund.


Recently Disrupted ITA Airways Flights


Date Airline (Flight number) Route Status Your compensation


About ITA Airways


ITA Airways was a privately owned passenger airline in Italy. At its height, it was the second largest airline in Italy, serving destinations across Europe, Africa, the Middle East, North America, and more. There were 26 routes, including many popular international destinations like New York, Miami, and Los Angeles.

Its headquarters were in Milan Malpensa Airport, which also served as the hub for Cargolu Italia and Fly Ernest airlines. However, as of February 2020, it went out of business due to financial difficulties. Because of this, it may be difficult to claim compensation under EC 261, even if your flight still qualifies.

ITA Airways Disruption Statistics


Year All Disrupted Flights Cancelled Flights Delayed Flights




ITA Airways is covered under EC 261, so if they have to cancel or delay your flight because of their oversight, you have rights. You could receive up to €600 in compensation for your troubles, so it’s worth filing a claim with them. They are required by law to pay you out. This page was updated on June 2023.


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