Icelandair connects many passengers to their transatlantic destinations, and if you face a delay or cancelation during your trip, you could be eligible for additional compensation under EC 261. This law protects passenger rights, and read more to see how it can help you claim up to €600 in restitution.
What are Your Passengers Rights with Icelandair?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Icelandair Refund Policy
When you are travelling with Icelandair and face a cancellation or delay, you can get a refund and compensation under EC 261. Just because you get one does not mean that you cannot get the other, which is a nice way to get reimbursed for your troubles.
If you are no longer able to continue with your trip due to a lengthy delay or unplanned cancellation, Icelandair should refund your full or partial fare, depending on the stage of your journey. Then, as long as the issue was their fault, you can file a claim under EC 261 and receive up to €600.
Recently Disrupted Icelandair Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Icelandair
Icelandair is the flagship airline of Iceland, helping connect many transatlantic flights thanks to its geographic location. Its headquarters and main hub are located in Keflavik International Airport in Reykjavik, with an additional focus city at Reykjavik Airport. They are part of the larger Icelandair group, which consists of nine subsidiaries that control a majority of the international airline and tourism sectors in Iceland.
Icelandair is a 3-star airline certified by Skytrax for the quality of their airline, staff service, and more. Uniquely positioned to service both sides of the Atlantic, Icelandair is a great choice for those making long-haul flights.
Icelandair Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 covers many different issues, including flight delays and cancellations, as long as they are within the airline’s control. You have to file a claim to be eligible – Icelandair won’t just give it to you. Depending on the circumstances, you could receive up to €600 in additional compensation. This page was updated on June 2023.