GetJet Airlines can face flight cancelations or delays, but when they are in their control, you may be able to strike an additional payday. Under EC 261, you could be eligible for up to €600 in compensation, depending on the circumstances. Here’s everything you need to know to file your claim.
What are Your Passengers Rights with Getjet?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Getjet Refund Policy
Sometimes you may face an issue when you’re travelling on Getjet that would require a refund. This may be a full or partial refund, depending on the circumstances, but you can get your money back if the airline is at fault. In addition, you can claim compensation under EC 261.
EC 261 will allow passengers to receive up to €600 in compensation from Getjet if your flight is delayed more than 2 hours or cancelled within 14 days. The amount varies based on your circumstances, but you can claim both even if you get a full refund on your original fare.
Recently Disrupted Getjet Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Getjet
GetJet Airlines is a charter airline that’s headquartered in Vilnius, Lithuania. They also offer ACMI services, and its aircrafts can currently fly on behalf of LOT Polish Airlines, Finnair, TUIfly, Air Malta, Tunisair, and more. GetJet Airlines also offers chartered flights for tour operators, specifically out of the Baltic countries.
Founded in 2016, it has a fleet of just eight carriers. They were the first Lithuanian air carrier that operated transatlantic flights from North America to a Baltic country when they partnered with Canadian-owned Sunwing Airlines. Despite their small fleet, they serve millions of customers each year throughout the world.
Getjet Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 helps protects passenger rights when they face flight delays and cancelations, holding airlines like GetJet accountable for their own issues. You could be eligible for compensation if you face an issue, the amount of which will vary. File a claim to see what you are entitled to. This page was updated on June 2023.