Budget airlines are great to get you where you need to be for cheap, but they can also be frustrating when you’re faced with delays and cancelations. Thankfully, if they’re under the airline’s control, you’re covered under EC 261. This regulation holds airlines like flybe accountable for avoidable issues, and here’s all you need to know.
What are Your Passengers Rights with Flybe?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Flybe Refund Policy
EC 261 protects passengers against avoidable delays and cancellations, and depending on your issue, you could qualify for up to €600. This is in addition to a full or partial refund from Flybe if that’s what you want. You are not required to get a travel voucher or miles if the issue is their fault.
You can claim both compensation under EC 261 and a full or partial refund. You do not have to choose between the two of them. Both of these are intended to make up for any inconvenience the flight issue caused, and Flybe is required by law to offer them.
Recently Disrupted Flybe Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Flybe
Flybe is a small British airline based in Birmingham Airport in England. There are additional hubs in Birmingham and Belfast-City. They have a fleet of five aircrafts and serve 16 destinations in the United Kingdom and the European Union. They offer frequent, convenient, and affordable flights to passengers, helping to connect you to your destinations in style at a fraction of the cost.
They have undergone several sales over the last few years, and until January 2019, they were the largest regional airline based in Europe and highly decorated for their top-notch customer service over short-haul flights, among other awards.
Flybe Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 covers flights that have been delayed or canceled that are within the airline’s control, and that includes flybe. If you face these issues while flying in the EU, you could be entitled to compensation of up to €600 per passenger. To claim, you simply have to file with flybe. This page was updated on June 2023.