If you are traveling on Finnair and face a cancelation or delay, you are covered under EC 261. Depending on the length of your flight and final destination, you could receive up to €600 for your troubles. Here’s all you need to know to successfully claim your compensation with Finnair.
What are Your Passengers Rights with Finnair?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Finnair Refund Policy
Finnair may offer refunds to passengers, especially when they cancel or delay flights, and the issue could have been avoided. If you are unable to make their alternate arrangements, you qualify for a full or partial refund. On top of that, you could also file a claim under EC 261 for your inconvenience.
This could be up to €600 in additional compensation, depending on the circumstances of the flight delay or cancellation. The airline must be at fault in order to qualify under EC 261, but you need to file a claim directly with the airline to receive this compensation.
Recently Disrupted Finnair Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Finnair
As the national carrier of Finland, Finnair is the country’s largest airline, with majority ownership held by the Finnish government. Through their hub in Helsinki, they connect passengers to their final destinations throughout Europe, North America, and Asia. With nearly 100 years of experience, they fly to over 80 destinations across the world.
Finnair is part of the Oneworld Alliance, allowing you to book with partner airlines if a direct flight isn’t available. One of their biggest focus areas is sustainability, and they are working towards achieving carbon neutrality, maintaining all the benefits of air travel while preserving the environment.
Finnair Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Finnair delays and cancelations can be frustrating, but under EC 261, you can be compensated for your troubles. Depending on the circumstances, you could be eligible to claim up to €600 per passenger. You have to actively file a claim. Finnair will not just automatically credit you for the issues. This page was updated on June 2023.