Traveling on Croatia Airlines can be a breeze if everything goes according to plan, but if you face a delay or cancelation, you may be in for a headache. If these issues are within the airline’s control, you can claim up to €600 per passenger. Here’s all you need to know.
What are Your Passengers Rights with Croatia Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Croatia Airlines Refund Policy
If you need a refund while travelling with Croatia, you can get it and still claim compensation under EC 261. Work with the customer service team to obtain your full or partial refund, depending on the circumstances. Then, once you get back, submit a claim under EC 261.
If your flight was delayed by more than 2 hours or cancelled less than 14 days prior to your departure, you can claim additional compensation – even if you got a refund already. EC 261 is in place to support passengers, so if the airline is at fault, you have a right to up to €600.
Recently Disrupted Croatia Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Croatia Airlines
Croatia Airlines is the country’s national airline and is completely owned by the government. It’s headquartered in Buzin, and the Zagreb International Airport is the main hub. There are additional focus cities in Dubrovnik, Split, and Zadar to help connect customers.
For more than 20 years, Croatia Airlines has been flying customers to 38 destinations across the world. Their small but mighty fleet of 13 aircrafts is part of the Star Alliance, which allows them to partner with other carriers to help you get where you need to be. Croatia Airlines is certified as a 3-star airline by Skytrax for their quality of service.
Croatia Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Croatia Airlines operates primarily in the EU, meaning that if you’re faced with a delay or cancelation while traveling that could have been avoided, you should be eligible for compensation under EC 261. The amount will depend on several factors, including the length of your flight and where you’re traveling. This page was updated on June 2023.